Installation and Operation Guide

EN
31
Troubleshooting
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8 Troubleshooting
Observe all safety and warning information (see the Safety section).
Operating situation Cause Remedy
The cooktop cannot be
switched on.
Knob ring missing Place the knob ring on the control knob.
The fuse or automatic circuit breaker of the
electrical wiring system in the apartment and/
or house is defective.
Replace the fuse.
Switch the automatic circuit breaker back on
The fuse or the automatic circuit breaker trips
multiple times
Contact BORA Service Team
The power supply is disconnected. Have a specialist electrician inspect the power
supply
Formation of odours and
vapours when operating the
new cooktop
Normal for brand new devices Wait a few hours
If the odours continue to develop, contact the
BORA Service Team
The cooling fan continues
running after switching off
The cooling fan will continue to run until the
cooktop has cooled down and will then switch
off automatically.
Wait until the cooling fan switches off
automatically.
A cooking zone or the
entire cooktop switches off
automatically.
Cooking zone operating for too long Put the cooking zone back into operation
(see the Operation section).
The overheating protection has tripped (see the Device Description section)
The power setting has
automatically shut off too early.
The overheating protection has tripped (see the Device Description section)
the central control knob
display shows a segment
turning clockwise
Knob ring not in the 0 position after fitting Turn the control knob to the 12 o’clock position
(= 0 position),
Control knob display
L
The childproofing feature is activated Switch off the childproofing feature
(see the Operation section).
Control knob display
v
,
No or unsuitable cookware on the cooking
zone
Only use suitable cookware
Select the cookware size depending on the
cooking zone (see the Device Description section)
Control knob display
/
Continuous operation (30 s) of the control
knob or control knob dirty
Release or clean the control knob
Control knob display
E
0
0
3
Electrical connection between touch surface
and knob ring (min. 3-5 seconds)
Remove the knob ring and wipe residual water
from the touch surface
Control knob display
E
0
1
9
Error evaluating the touch surface Twist control knob to “0” position
Call BORA Service Team
Control knob display
E
0
2
1
Temperature too high Allow cooktop to cool
Tab. 8.1 Resolving a fault
 After troubleshooting, turn the knob ring to the 12 o’clock position (0 position).
 In all other cases, contact the BORA Service Team (see section ‘Warranty, technical service and spare parts) and enter
the error number displayed and the device type.