User Manual

EN
32
Warranty, technical service, spare parts, accessories
www.bora.com
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Observe all safety and warning information (see the Safety chapter).
10.1 BORA manufacturer’s warranty
BORA provides its end customers with a 2-year manufacturer’s
warranty for its products. The end customer is entitled to this
warranty in addition to the statutory claims for defects against
the sellers of our products.
The manufacturer’s warranty applies to all BORA products sold
by authorised BORA dealers or BORA-trained salespeople within
the European Union, with the exception of products labelled by
BORA as Universal products or accessories.
The manufacturer’s warranty starts as soon as the BORA
product is handed over to the end customer by an authorised
BORA dealer and is valid for 2 years. By registering on www.
bora.com/registration the end customer has the possibility of
extending the manufacturer’s warranty.
The manufacturer’s warranty requires expert (in accordance with
the valid BORA ventilation handbook and operating instructions
at the time of installation) installation of the BORA products by
an authorised BORA dealer. During use, the end customer is to
adhere to the specifications and instructions in the operating
manual.
In order to file a warranty claim, the end customer is to notify
their dealer or BORA of the fault and must present the receipt.
Alternatively, the end customer can provide proof of purchase by
registering on www.bora.com.
BORA guarantees that all BORA products are free from material
and product defects. The defect must exist prior to delivery of
the product to the end customer. In the event that a warranty
claim is filed, the warranty shall not commence anew.
BORA will correct defects in BORA products at its own discretion
by repairing or replacing the product. All costs for the correction
of defects under the manufacturer’s warranty shall be assumed
by BORA.
Expressly not covered by the BORA manufacturer’s warranty are:
XO
BORA products that were not sold by authorised BORA dealers
or from BORA-trained salespeople.
XO
Damage caused by non-adherence to the operating
instructions (including product care and cleaning) This
represents improper use.
XO
Damage caused by normal use, e.g. traces of usage on the
cooktop
XO
Damage caused by external influences (such as transport
damage, ingress of condensation, damage caused by the
elements such as a lightning strike)
XO
Damage caused by repairs or attempts to repair not made by
BORA or persons authorised by BORA
XO
Damage to the glass ceramic
XO
Voltage fluctuations
XO
Secondary damage or claims for damages beyond the defect
XO
Damage to plastic parts
10 Warranty, technical service, spare parts, accessories
Legal claims, such as particularly statutory claims for defects or
product liability are not limited by the warranty.
If a defect is not covered by the manufacturer’s warranty, the
end customer can employ the services of the BORA technical
service, however, they must cover the costs themselves.
The laws of the Federal Republic of Germany apply to these
warranty conditions.
You can contact us by:
XO
Telephone: [phone] Monday to Thursday from
08:00-18:00 and Friday from 08:00-17:00
XO
Email: [e-mail]
10.2 Service
BORA Service:
see reverse side of operating and assembly instructions
[phone]
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In the case of faults you cannot fix yourself, contact your
BORA specialist supplier or the BORA Service Team.
The BORA Service Team will require the type designation and
serial number of your device (FD number).
Both pieces of information can be found on the nameplate on
the back of the instructions and on the appliance base.
10.3 Spare parts
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Only use original spare parts for repairs.
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Repairs may only be carried out by the BORA Service Team.
i
Spare parts can be obtained from your BORA dealer, the
BORA online service website at www.bora.com/service
or by calling the service number provided.
10.4 Accessories
XO
BORA Pro knob ring PKR3
XO
BORA Pro knob ring All Black PKR3AB
Special accessory for glass ceramic cooktops:
XO
BORA Glass ceramic scraper UGS