Manual

Disposal en-us
31
Question Answer
Why is it taking so long for
the cookware to heat up or
why is it not heating up suffi-
ciently despite being on a
high power setting?
¡ The cookware is too small for the cooking zone that is switched on or it is not suitable
for induction cooking. Ensure that the cookware is suitable for induction cooking and
that it is placed on the cooking zone which best corresponds to its size.
You can find more information about this under
→ "Induction cooking", Page8 
→ "FlexInduction™ cooking zone", Page12 
→ "PowerMove® function", Page13
11.4 Cleaning
Question Answer
How can I clean the cook-
top?
¡ You can achieve the best results by using special glass-ceramic cleaning products.
Do not use harsh or abrasive cleaning products, dishwater detergent (concentrated) or
scouring pads.
You can find more information about this under
→ "Cleaning and maintenance", Page26 .
Disposal
12 Disposal
Disposal
Find out here how to dispose of old appliances correctly.
12.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
▶
Dispose of the appliance in an environmentally respon-
sible manner.
Information about current disposal methods can be ob-
tained from your specialist dealer or local authority.
Customer service
13 Customer service
Customer service
If you have any questions on use, are unable to eliminate
an issue in the appliance yourself, or the appliance needs
to be repaired, please contact our Customer Service.
We will work to find an appropriate solution for you thereby
avoiding unnecessary visits by a service provider.
With any warranty repair, we will make sure your appli-
ance is repaired by a trained authorized service provider
using genuine replacement parts. We use only genuine re-
placement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact the Customer Service, you will require the
model number (E-Nr.) and the production number (FD) of
your appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
For assistance with connecting to HomeConnect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
13.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ On the appliance certificate.
¡ on the underside of the cooktop.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→ Page21 .
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
13.2 Rating plate location
Refer to this section to see where the rating plate of your
appliance is located.
¡ on the underside of the appliance
¡ in the appliance pass
¡ You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
→ "Changing the basic settings", Page21