Warranty Guide

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Bosch Thermotechnology Corp.
Tel: [phone] Fax: [phone]
www.boschheatingandcooling.com
BTC 769009101 A | 07.2019
LIMITED WARRANTY
Bosch Split-Type Ductless System Heat Pump
CONDITIONS OF WARRANTY
The warranty herein is void under the following circumstances:
1. Failure or malfunction resulting from improper or negligent operation,
accident, abuse, freezing, electrical imbalance characteristics, misuse,
unauthorized alteration, incorrect electrical supply, electrical surges, or
improper installation, repair or maintenance. See the Installation Manuals
for installation, operation and maintenance information.
2. Failure or malfunction resulting from any conditions within the structure,
including mold and/or mildew and/or any chemical or toxin secreted there
from or damage resulting from mold, fungus or bacteria.
3. Failure or malfunction resulting from a contaminated or corrosive liquid
supply, the addition of unapproved chemicals, operation at abnormal
temperatures, pressures or fl ow rates, opening of the refrigerant circuit
by unqualifi ed personnel or any attachment, accessory or component
not authorized and approved by BTC. See the Installation Manuals for
installation, operation and maintenance information.
4. Failure or malfunction due to misapplication or faulty building design or
construction, including inadequate refrigerant levels, condensate drain,
refrigerant line design or installation.
5. Products on which payment to BTC is or has been in default.
6. Work performed without prior authorization or approval and without
authorization/requisition number and without proper documentation
verifying compliance with above terms.
7. Products not installed in accordance with federal effi ciency standards as
issued by the Department of Energy.
8. Any Product installed outside of the U.S.A or Canada.
9. Any Product moved from the original installation location.
10. Products not installed by a qualifi ed and trained HVAC contractor meeting
the licensure and certifi cation requirements of the governing regulatory
authority.
LIMITED WARRANTY
OTHER THAN THE OBLIGATIONS OF BTC EXPRESSLY SET FORTH HEREIN, BTC
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. BTC’S SOLE OBLIGATION WITH RESPECT TO
THE PRODUCT AND PURCHASER’S EXCLUSIVE REMEDIES ARE SET FORTH
IN THE FOREGOING LIMITED WARRANTY. BTC SHALL NOT BE LIABLE FOR
ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
SIMILAR DAMAGES INCLUDING, WITHOUT LIMIITATION, INJURY OR DAMAGE
TO PERSONS OR PROPERTY OR DAMAGES FOR LOSS OF USE, LOST PROFITS,
INCONVENIENCE OR LOSS OF TIME.
NOTE THAT ANY REPAIRED OR REPLACED PRODUCT WILL BE WARRANTED FOR
ONLY THE UNEXPIRED TERM OF THE ORIGINAL WARRANTY.
THIS WARRANTY APPLIES ONLY TO PRODUCTS INSTALLED IN THE
CONTINENTAL UNITED STATES AND CANADA.
Some states do not allow the exclusion of limitation of damages, or limitations on
how long an implied warranty lasts, so the above limitations and exclusions may
not apply to you.
WARRANTY CLAIMS PROCESS
If you have a warranty claim you should notify the contractor who installed
your Product and ask that the contractor notify the distributor from whom the
contractor purchased the Product. If this action is not possible or you don’t
receive a response, contact Bosch Thermotechnology Corp., 50 Wentworth
Avenue, Londonderry, NH 03053. Phone: [phone]. To process your
claim, you will need a copy of your original invoice or other proof of purchase, the
product serial number and documentation showing the original installation date
and location. The alleged defective components or parts must be returned to BTC
in accordance with BTC procedure then in force for handling goods returned for
the purpose of inspection to determine cause of failure (contact BTC if you have
questions regarding the return process). If BTC determines that the returned
components and/or parts are defective and that this warranty applies, BTC will
furnish the repaired or replacement components and/or parts to an authorized
BTC distributor who, in turn, will forward the components and/or parts to the
contractor who installed your Residential Product. Bosch authorized distributors
can fi le warranty claims for parts at
www.boschprohvac.com.
EFFECTIVE DATE: August 1st, 2019