Warranty Guide

1
Bosch Thermotechnology Corp.
Tel: [phone] Fax: [phone]
www.boschheatingandcooling.com
BTC 769009101 A | 07.2019
LIMITED WARRANTY
Bosch Split-Type Ductless System Heat Pump
MODELS COVERED
This limited warranty is provided by Bosch Thermotechnology Corp. (“BTC”) and
covers Bosch Split-Type Ductless System Condenser Section and Air Handler
Unit Climate 5000 Series (hereinafter referred to as “Product”). At all times
the warranty is valid only if the Product is properly installed and properly
maintained by a qualifi ed and trained HVAC contractor meeting the licensure
and certifi cation requirements of the governing regulatory authority and all other
conditions of this warranty are met. If BTC determines that the Product or any
part of the Product has a defect in workmanship or materials, BTC, at its options,
will repair or replace the defective part.
WARRANTY COVERAGE
Limited Warranty – Residential
For Products installed in a one or two family residential dwelling BTC warrants
that all compressors and internal components incorporated into the Product at
the time of shipment by BTC shall remain free from defects in workmanship and
materials for ten (10) years on compressor and fi ve (5) years on parts from the
Commencement Date as defi ned below:
i. For Products installed in newly constructed homes: date of home purchase
by homeowner from builder.
ii. For Products installed in existing residences: original date of installation.
iii. If the above two cases cannot be verifi ed: 90 days from the date of
manufacture (as designated by the serial number on the unit).
Limited Warranty - Commercial
For Products installed in a building other than a one or two family residential
dwelling, BTC warrants that all compressors incorporated into the Product at
the time of shipment by BTC shall remain free from defects in workmanship and
materials for three (3) years and other internal components incorporated into
the Product components for one year from the Commencement Date as defi ned
below:
i. Date of installation of unit.
ii. If not able to verify date of installation: 90 days from the date of
manufacture (as designated by the serial number on the unit).
Product SYSTEM ACCESSORIES
The Product may be delivered with BTC supplied accessories and components
which have not been incorporated into the Product at the time of shipment
(“Other Components”). Unless otherwise stated, such Other Components are
warranted by BTC to be free from defects in workmanship and material for one
year from proof or certifi cate of occupancy date or proof of certifi ed startup
date up to a maximum of 18 months from date of shipment, provided they are
installed and properly maintained by a qualifi ed and trained HVAC contractor
meeting the licensure and certifi cation requirements of the governing regulatory
authority and the other conditions of this warranty are met. If a defect exists in
the Other Components, BTC will repair or replace them if BTC determines that a
defect in workmanship or materials exists. In addition, such Other Components
may be warranted by the Manufacturer. You must contact the Manufacturer of
the Other Components for matters relating to their Warranty.
ITEMS/LABOR NOT COVERED
This limited warranty does not cover the following circumstances:
1. Components or parts not provided by BTC.
2. Components or parts, on which the tags or nameplates have been
removed, altered or defaced.
3. Scratches in or discoloration of fi nishes.
4. Serviceable items and normal maintenance as required per the
Installation Manual.
5. The workmanship of any installer. BTC disclaims and does not assume
any liability of any nature for unsatisfactory performance caused by
improper installation, repair or maintenance.
6. Any labor or material costs for removal, reinstallation, repair and
replacement of the defective component or part unless otherwise
provided above.
7. Electricity or fuel costs, or any increases or unrealized savings in same,
for any reason whatsoever.
8. Damage caused by excessive temperatures or pressures, fuel or gas
explosion, wind, fi re, electrochemical reaction, water and air impurities,
contaminated or corrosive environment or atmosphere, electrical
failures, use during construction, fl ooding or acts of God.
9. Any damage or failure resulting from the introduction to harmful or
corrosive chemicals, caustic fl uids, or liquids detrimental to copper
tubing, including but not limited to improperly applied or maintained heat
transfer fl uids or chlorinated pool or spa water.
10. Any damage or failure resulting from improper unit sizing.
11. Except as set forth above related to Other Components, components of
the Product system that are part of the Product system into which the
Product is incorporated that are not BTC products are not covered by
this warranty and are limited to the warranty of the manufacturer of such
components. In order to fi le a claim for warranty you should contact the
respective manufacturer.
12. Expedited shipping charges, delivery expenses or administrative fees
incurred by the purchaser in repairing or replacing the Product.
13. Lodging, freight, or any other cost associated with the service, repair, or
operation of the Product unit.
14. Refrigerant.
15. Complete unit replacements are not covered under the BTC limited
warranty provided the unit can be fi eld serviced and/or repaired. BTC will
provide parts and off er technical assistance to assure proper operation of
the heat pump. Preauthorization from BTC is required for complete unit
replacements.