Users Manual
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NISSANCONNECT® SERVICES
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Symptom Possible cause Possible solution
The system cannot con-
nect to the NissanCon-
nect® Services Data Center.
A subscription for the NissanCon-
nect® Services has not been estab-
lished.
Sign up for a subscription to the NissanConnect® Services. For details
about subscriptions, visit the website or contact the support line.
“NissanConnect® Services features” (page 5-7)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves.
When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the icon
on the display shows that the vehicle is inside the communication area,
the system can be used.
TCU (Telematics Control Unit) is not
turned on.
If the icon does not show that the vehicle is inside the communication
area despite the fact that the vehicle is in that location, visit the website
or contact the support line.
“NissanConnect® Services features” (page 5-7)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit)
operation.
When the vehicle moves to an area where radio waves can be
transmitted sufficiently, communication will be restored. When the icon
on the display shows that the vehicle is inside the communication area,
the system can be used.
Some of the items that are
displayed on the menu
screen cannot be selected.
The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen
are not displayed.
The vehicle is being driven and some
menu items are disabled.
Operate the system after stopping the vehicle in a safe location and
applying the parking brake.
The system does not an-
nounce information.
The volume level is set to the mini-
mum.
Adjust the volume level by operating <VOL/PUSH
> on the control
panel or <
> on the steering wheel while the system is announcing
information.
8. Troubleshooting guide
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