Brief description

English 4
Troubleshooting
Before calling customer service, consult this troubleshooting guide. Customer education issues are not covered by the appliance
warranty. Refer the the Use and Care manual for additional information.
Problem Possible Cause Suggested Solution
Oven door is locked and will not open,
even after cooling
Circuit breaker tripped Reset circuit breaker (turn off, wait five minutes, turn
back on)
Oven is not heating Power not reaching oven. Temperature not set.
Restore power to oven. Select oven temperature.
Baking results not as expected Rack position incorrect.
Oven calibration needed for temperature offset. See
cooking tips in Use & Care manual.
Refer to cooking chart for correct rack position.
Adjust oven calibration if necessary, see “Oven
Temperature Offset” in Custom Settings.
Food takes longer to cook than
expected or is overcooked
Oven temperature offset needed
Adjust oven calibration if necessary, see “Oven
Temperature Offset” in Custom Settings.
Convection Bake or Conv. Multi-Rack
(some models) results are not as
expected
Oven temperature needs to be reduced by 25° F.
Incorrect rack position, cooking time, pan selection. Oven
calibration needed.
Refer to cooking chart for correct rack position. Adjust oven
calibration if necessary, see “Oven Temperature Offset” in
Custom Settings.
Oven temperature too hot or too cool Oven thermostat adjustment needed.
Adjust oven calibration if necessary, see “Oven
Temperature Offset” in Custom Settings.
Oven light not working properly Bulb loose or defective Reinsert or replace the bulb (avoid touching bulb glass with
fingers to avoid premature burnout due to oil deposits.)
Can not remove light lens cover Soil buildup around lens cover. Lens catch not released.
Wipe lens cover area with a clean, dry towel prior to
removing. Consult Use & Care manual for lens removal
technique.
Oven is not self-cleaning properly Oven was not cooled down prior to starting self clean. Allow oven to cool down before running self clean. Wipe
out loose soiling or spills before running self clean. If oven
is badly soiled, set oven for the maximum self clean time.
“E” and a number appears in the display
and the control panel emits a beep
This is a Fault Code.
Press any key or turn selection dial to cancel beeping. To
clear Fault Code: (500 Series) turn control knob to “Off”
position, (800 Series) Press the oven On/Off button to turn
the oven Off. If the fault code remains displayed, reset
oven (turn off circuit breaker for 20 seconds). If still
displayed, contact Customer Service.
Odor detected on new oven use This is normal with a new oven. Will disappear after a few uses. Wiping oven cavity out
when cool and then running a self-clean cycle may help
reduce the odor more quickly.
Control panel does not respond to key
press
Center of key not pressed with flat part of fingertip.
Touch the center part of the touch key using the flat pad of
a fingertip. Be sure the panel surface is clean and dry.
Conv. fan runs during modes that do not
use convection
This is normal in some modes while the oven is
preheating.
No action required if the fan runs during preheating in
certain non-convection modes.
Warm air or steam is seen escaping
from the oven vent
This is normal to see or feel steam or warm air coming
from the oven vent.
No action required, do not block the vent.
Cooking fan runs after the oven is turned
“Off”
This is normal. The fan aids in oven cooling. No action required. The cooling fan will continue to run until
the oven has cooled sufficiently.
Customer Service
Please check the troubleshooting pages in this guide before
calling Customer Service. Commonly asked questions are
addressed there and may resolve your issue the fastest. In the
event you still need to contact Customer Service, there is some
information you can have ready to speed up the process: 1)
model & serial number 2) date of purchase.
Don’t forget to register your oven so you will receive notices,
updates and offers as they become available. This also will help
provide quick and efficient support for your specific unit.
9000989320 Rev. B • 05/14
Data plate shows model and serial number. It is visible with the
oven door open. Consult your oven’s user manual for the specific
label location.
To contact customer service:
US: 800-944-2904
Web: www.bosch-home.com.us
Parts & Accessories: www.bosch-eshop.us