Use and Care Manual

en-us Disposal
44
Issue Cause and troubleshooting
The igniters spark even though the
knobs are in the off position.
The electrical power connection has been activated at the first power-up or
reconnected after an outage.
▶ The igniters may spark once or twice, even though all burner knobs are in the
“OFF” position. This is normal.
The display is frozen or does not
respond.
Various causes are possible.
1. Check if the panel lock function is active.
‒ Deactivate the panel lock.
→ "Deactivating the panel lock", Page27
2. If the panel lock function is not active:
‒ Disconnect the appliance from the power supply, using the corresponding
switch on the domestic switch board.
‒ Wait a couple of seconds and reconnect the appliance to the power supply.
Cooking results are not as
expected.
The cooktop burner is not properly levelled.
▶ Check the level of the cooktop burner during installation.
The cookware does not fit on the surface being used.
▶ Choose a different surface or a different piece of cookware.
The cookware is not the recommended type or size.
▶ See "Notes regarding cookware" and "Baking pans and dishes".
→ "Getting the most out of your appliance", Page27
The oven door feels hotter than
before, after the oven door glass
has been removed for cleaning.
The oven door glass is not inserted the right way round.
▶ Check if the oven door glass is inserted the right way round (low-E symbol can
be read).
The oven door is not balanced. The inner door glass is missing or has not been inserted during reassembly.
▶ Check if the inner door glass is present or has been inserted during reassembly.
Cooling fan continues to run when
the oven is switched off.
No fault: The cooling fan will cool down until the oven temperature has reached the
temperature chosen in the settings.
→ "List of basic settings", Page29
Disposal
12 Disposal
Disposal
12.1 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
1. Unplug the appliance from the power supply.
2. Cut through the power cord.
3. Dispose of the appliance in an environmentally
responsible manner.
Information about current disposal methods can be
obtained from your specialist dealer or local authority.
Customer Service
13 Customer Service
Customer Service
With any warranty repair, we will make sure your
appliance is repaired by an authorized service provider
using genuine replacement parts. We use only genuine
replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact Customer Service, you will need the model
number (E-Nr.) and the production number (FD) of your
appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
13.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
Making a note of your appliance's details and the
Customer Service telephone number will enable you to
find them again quickly.
13.2 Rating plate location
You can find the rating plate of your appliance:
¡ on the underside of the projecting control panel.
¡ on the rear of the appliance.