Use and Care Manual

28
Technical Service
Contact our Technical Service Department if your
appliance needs repair. Our Customer Service (see
below) will be happy to supply you with details how to
obtain a service repair.
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
9 CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Problem Suggestion
Burner(s) do not light/igniters do not
spark
▯ Ensure that the gas shut-off valve is in the “ON” position and the gas supply
to the house is not shut off.
▯ Ensure that the burner caps and burner bases and the burner ports are not
clogged. Clear ports with a wire or straightened paper clip if clogged.
▯ Make sure the igniters are clean and dry.
▯ Check the power supply. It should be properly grounded with the correct
polarity. Ensure that the unit is fully plugged in to the outlet and the circuit
breaker is not tripped.
Burner flame goes out unexpectedly Ensure that there is no draft in the room.
The igniters spark even though the
knobs are in the off position
When the electrical power connection has been activated at the first power-up
or reconnected after an outage, the igniters may spark once or twice, even
though all burner knobs are in the “OFF” position.
Cooking results are not what was
expected
▯ Check the level of the cooktop burner during installation.
▯ Cooking pan does not fit on the surface being used.
▯ The cookware is not the recommended type or size. See "Notes regarding
cookware" and "Baking pans and dishes"~ Page 20.
Oven door feels hotter as before
remove the oven door glass for
cleaning
Check if the oven door glass is right way round (low-E symbol can be read).
Oven door is not balanced Check if inner door glass is present/ has been inserted during reassembly.
If the oven is cold with the oven con-
trol set to bake or broil.
▯ Check a cooktop burner for a few minutes to be sure gas is flowing to the
range. If not, check your LP gas tank or gas service.
▯ The push and turn feature may be preventing gas flow. Be sure to follow the
instructions ~ Page 19 i.e. Press the control knob in for a few seconds
(this gets gas flowing), then turn to bake of broil and release. This lights the
gas.
Broil setting cannot be changed. This is correct, broil has only one setting, marked by the word broil. To reduced
or increasing broiling intensity, move the rack up or down. Follow the instruc-
tions for racks ~ Page 10
Oven control knob can turn from
Broil to bake temperatures.
This is correct. The control knob can only be turned from broil to bake, or vice
versa, via the off position.