Use and Care Manual

Table Of Contents
25
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
Problem Suggestion
Neither the appliance display
nor appliance operates.
Properly insert the plug into a grounded power outlet.
Remove the plug from the outlet, wait 10 seconds, then plug the microwave in
again.
Reset the household circuit breaker or replace any blown fuses.
Plug a different appliance into the power outlet. If the other appliance will not
operate, have a qualified electrician repair the outlet.
Plug the microwave into a different power outlet.
Appliance display works,
but the appliance will not
operate.
Make sure the appliance door is closed securely and completely.
Check to see if packing material or other materials are stuck to the door seal.
Check for damage to the appliance door.
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
Power goes off before the cook
time has elapsed.
If there has been a power interruption, remove the plug from the outlet; wait
10 seconds, then plug the microwave in again. If there was a power outage, the
time indicator in the display will show 00:00.
Reset the clock and any cooking instructions.
Reset the household circuit breaker or replace any blown fuses.
Press the Clear/Off key twice and attempt to re–enter cooking instructions.
Plug a different appliance into the power outlet. If the other appliance will not
operate, have a qualified electrician repair the outlet.
Plug the microwave into a different power outlet.
Food is cooking too slowly. Make sure the appliance is on a separate 20 amp circuit line. Operating another
appli-ance on the same circuit can cause a voltage drop. If necessary, move the
micro-wave to its own circuit.
Microwave is sparking, arcing
occurs.
Remove any metallic utensils, cookware or metal ties from the appliance cavity. If
using aluminum foil, use only narrow strips and allow at least one inch between
the foil and the interior appliance walls.
Turntable makes noises or
sticks.
Clean the turntable, roller ring and appliance cavity bottom.
Make sure the turntable and roller ring are positioned correctly.
Using the microwave causes TV
or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
LED lights are not working. Please contact Customer Service.