User Manual

FLEXIDOME IP 3000i IR | FLEXIDOME IP micro
3000i | DINION IP 3000i IR | FLEXIDOME IP turret
3000i IR
Troubleshooting | en 55
Bosch Security Systems B.V. User manual 2020-01 | V02 | DOC
5 Troubleshooting
5.1 Physical reset button
Each camera has a hardware reset button. You may need to press the reset button to reset the
camera to factory defaults if you encounter the following circumstances:
– You can power up the camera but cannot log on to the camera using the web browser.
– The camera doesn’t start up, or fails to power up via PoE.
– The camera cannot search an IP address.
– The camera’s firmware crashed.
– You forgot the password to access the camera.
– The image becomes frozen.
– You cannot update the firmware.
– The camera disconnects from the network at random and needs a reboot.
– The camera no longer finds pre-positions (preset positions).
– You cannot configure the camera using the web browser.
– The camera has no video out.
Notice!
A factory default deletes all camera settings including passwords, network settings, and
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for all camera models
1. Apply power to the camera. Search for the IP address, and then log on to the camera
using the web browser. (Note: You can use Configuration Manager to identify the IP
address.)
2. Find the hardware reset button on the camera block. (See each section below to locate
the reset button for your camera model.)
3. Push and hold the reset button for more than 8 seconds. The red LED indicator on the
PCBA board will come on to show that the hardware reset started.
4. Let the camera complete a self-check. When the self-check completes, the red LED will go
off.
5. Search again for the IP address. Access the camera using the web browser. Set the initial
password for the camera.
For FLEXIDOME IP 3000i IR, the reset button is next to the audio and alarm in / out
connections. To access the reset button, remove the camera bubble.
For FLEXIDOME IP micro 3000i, the reset button is above and slightly to the left of the SD
card slot. To access the reset button, remove the camera bubble.
For DINION IP 3000i IR, the reset button is in a slot in the back of the camera, next to the SD
card slot. To access the reset button, remove the cover.
For FLEXIDOME IP turret 3000i IR, the reset button is in a slot in the back of the camera
module. To access the reset button, remove the cover.