Specifications

FLIR
26-7
Troubleshooting
Error Message on NVR Possible root causes Trouble shooting steps
NVR Failed to add camera.
No values returned.
The specified device is not
recognized.
Verify IP address and
camera type”
-NVR Lost communication
with Camera
- Camera is offline
- Camera server is not
running
Ping camera IP to make sure camera is connected network.
Open a web browser.
Issue “ServerWhoAmI” CGI command, “
SERVERWhoAmI”
If camera responds the above CGI with no error, this means
communication between NVR and Camera communication
through port 8080 has been established. ServerWhoAmI CGI
command response format is as follow:
Camera’s response:
{ "SERVERWhoAmI": { "Return Code" : 0,
"Return String" : "No Error",
"Id" : <session ID>
"Owner" : <owner ID>,
"ip" : "<NVR Client IP>" }
}
If camera fails to respond to the “SERVERWhoAmI” CGI
command, Open FLIR camera web configurator.
Select “communication”
Select “Remote Network / VMS”
On Interface Configuration page
Verify if Nexus CGI Interface has been added. Verify if port
8080 is used for the Nexus CGI Interface. Make sure Nexus
CGI Interface is the only interface using Port 8080. Click
Create button, Click Save.
Use the following steps to restart camera server (Nexus
Server)
-Select “Stop” to stop Nexus Server
-Select “Start” to restart Nexus Server
Known Issues related to
Camera failed to respond to a
“SERVERWhoAmI” CGI
Possible causes Recommended Workaround
NVR returned “Device Error” when
trying to change image resolution
setting.
Camera failed to respond to a CGI on
a timely manner. NVR Time out
occurred.
Re-try the command
Change video channel configuration
parameters (for example: Resolution)
on NVR results an error.
Camera denied remote control
request.
If problem persisted, follow the
follow steps to re-gain remote
control of the camera.
Reset camera to manufacturing
settings. Re-add CGI Interface.
For PT-Series/D-Series, Re-
enable second streams (ch1 and
ch3) on each camera.
For F-Series, re-enable second
stream (video ch1) on camera.