Use and Care Manual
Table Of Contents
- en-us Use and Care Manual, Installation Instructions
- Table of contentsen-us Use and Care Manual, Installation Instructions
- Additional information on products, accessories, replacement parts and services can be found at www.bosch-home.com/us (USA) or www.bosch- home.ca (Canada) and in the online shop www.bosch- home.com/us/store
- Please take a moment to record the following basic information about your new Bosch washer.
- This information will be helpful in the event you need to contact Customer Service or would like to order accessories or replacement parts.
- The E-Nr. (model number) and the FD (serial) number can be found on the rating plate label or in the Home Connect application under Appliance Information.
- see illustration
- The model number includes the slash and a two digit number (e.g. "/27"). Please be sure to include the final 2 digit number when filling in your model number. This helps make sure any parts you may need are correctly matched to your specific machine.
- Date of Purchase:___/___/_____
- Where Purchased:___________________________
- E-Nr. :_________/____ (ex: WAW28xxxUC/01)
- FD :_______-_______ (ex: 9709|90007)
- The manufacturer reserves the right to make changes in the product or manual without notification.
- Customer Service
- Your washer does not require any special care other than the maintenance and care mentioned in this manual. If you have a problem with your washer, please consult.
- ~ Troubleshooting; Page 40
- If problems persist and service becomes necessary, contact your dealer, installer or an authorized service provider. Do not attempt to repair the appliance yourself.
- Bosch Customer Service
- 1-800-944-2904
- Or by mail BSH Home Appliances Corporation 1901 Main Street, Suite 600 Irvine, CA 92614
- When writing or calling please have the following information available:
- If writing, please also include a daytime telephone number and a copy of the sales invoice.
- When calling Customer Service, please be ready to provide the model number E-Nr. and FD serial number. This information will help provide the best support for your washer.
- Additional information is available at our website.
- Before using the appliance, read the use and installation instructions and all other information included with the appliance and act accordingly.
- Keep all documents for future use.
- Important safety information is contained in this manual and on the warning labels located on your washer.
- Standard symbols and headings are used to identify areas where you should take precautions to avoid injury or property damage. Please take a moment to become familiar with each of these symbols and what they mean before proceeding.
- IMPORTANT SAFETY INSTRUCTIONS
- IMPORTANT SAFETY INSTRUCTIONS
- IMPORTANT SAFETY INSTRUCTIONS
- READ AND SAVE THESE INSTRUCTIONS
- Introduction to your new washer
- Thank you for choosing Bosch for your laundry appliance needs.
- Please read and follow the use and care, important safety instructions and troubleshooting information contained in this manual. Please retain this manual for future reference.
- Standard features
- Quality tested
- Every Bosch washer is thoroughly tested before leaving the factory. As a result, a small amount of residual water may remain in the washer drum. We recommend running the Drum Clean cycle to remove this water prior to washing your first load of laundry.
- ~ Before loading your first load of laundry; Page 23
- Website
- Visit our website at www.bosch-home.com/us (USA) or www.bosch-home.com/ca (Canada) for more information and to view a selection of our products.
- About this manual
- These operating and installation instructions may apply to more than one model of washer. Illustrations used may show details that differ from your particular model.
- Read your user manual. It contains valuable information about the safety, installation and operation of your new appliance.
- This can save you time, make it easier to correctly install and use your washer, and improve your overall satisfaction with your new appliance.
- Special features
- Environmentally friendly use of your washer
- Length of power cord and water supply hoses
- Installation types
- Stacked washer and dryer
- A Bosch dryer of the same dimensions can be stacked on top of the washer to save space.
- Stand alone (shown) or Side-by-Side
- Under counter (Preferred)
- Front of the appliance fully open.
- No doors or coverings.
- Under counter (Less Desirable)
- If front of the appliance is covered ventilation openings must be installed.
- Introduction
- Read these installation instructions completely and carefully before starting to install your new washing machine. The information contained can save time and effort and will help to ensure optimum performance of your new washer. Be sure to observe a...
- These installation instructions are intended for use by qualified installers. In addition to these instructions, the installation must comply with:
- - for the United States - National Electrical Code, ANSI/ NFPA70 - and latest editions of the state and municipal and/or local regulations.
- - for Canada - Canadian Electrical Code C22.1 - and the latest editions of the provincial, municipal and/or local regulations.
- Tools needed
- Waste disposal
- Disposal of Packaging Materials
- After unpacking your new appliance dispose of the protective packaging materials in an environmentally friendly way. Ask your dealer or inquire with your local authority regarding currently acceptable means of disposal.
- Disposal of Your Old Appliance
- Your old appliance can be recycled if it is no longer to be used. Prior to disposing of your old appliance observe the following precautions to reduce safety risks.
- Parts provided with your washer
- Set up on a pedestal with drawer
- Installation checklist
- Importance of installing on a solid, level floor
- Your new Bosch washing machine utilizes high spin speeds to achieve superior water removal from your laundry resulting in reduced drying time. It is important to install your washing machine on a floor that will provide firm support. This prevents th...
- The installation surface must be solid and level in both directions. Avoid installing your washer on soft surfaces such as floors with carpet or foam backed covering material.
- If installing the washer on a wooden floor, observe the following:
- Remove the transport bolts
- 9 CAUTION
- 1. Remove drain hose from all brackets.
- 2. Loosen and remove all 4 transport bolts. Remove the sleeves. Take the power cable out of the brackets.
- 3. Place covers over the transport bolt holes. Four plastic covers are provided in the small parts bag included with your washer. Separate these covers and install one in each hole where the transport bolts were removed. Lock covers firmly by pressin...
- Water connections
- Water supply hose connections
- Connect your washer to the wall faucets using the included AquaShield™ water supply hose.
- Observe each of the following:
- Water connection hoses
- Attach this end to water tap. Hand tighten only.
- Attach this end of the hose to the back of the washing machine as shown in the following pictures. Be sure to use clamps and route hoses as instructed. Hand tighten only.
- Position hoses as shown when routing hoses to right side of washer (facing from front).
- Position hoses as shown when routing hoses to left side of washer (facing from front).
- About the AquaShield™ Hose
- The AquaShield hose prevents potential flooding in the event the hose develops an internal leak. If the hose leaks, the indicator turns red and water flow is blocked. Once the internal valve in the hose activates (indicator is red) the hose must be d...
- Water drain hose connection
- Height of drain point
- Height difference between the floor and drainage point: max. 39 in. (100 cm).
- Types of drainage hookups
- Standpipe
- Attach the drain hose to the elbow included with your washer.
- Position the elbow on the drain hose 4" from end of hose as shown. Insert this section of the drain hose into the drain pipe. Secure the elbow and hose with a nylon tie strap or the equivalent to keep the hose from coming out of the drain pipe during...
- Sink siphon
- Secure the drain hose to the sink siphon using a Ø 0.9 - 1.6 in. (20-44 mm) hose clip (available from a hardware store).
- Wash Basin
- Attach the drain hose securely to the wash basin.
- Leveling the washer
- Importance of leveling the washer
- Your new washer uses high spin speeds to remove water at the end of the wash cycle. It is important that your washer is level and that all four washer feet press with equal pressure against the floor. This will help assure the quietest, most vibratio...
- Follow these steps:
- 2. If the floor is uneven (or unlevel) adjust the washer feet as required to level the washer. Do not place anything under the washer feet to help level the washer.
- 3. Extend the washer feet no more than is necessary. The more the feet are extended, the more vibration the washer will experience. Start with the washer feet turned all the way in and adjust each foot as necessary.
- 4. Use a bubble level to check the top of the washer to make sure it is level side to side and front to rear.
- 5. Press down on each corner of the washer top to make sure the washer doesn’t “wobble“. There should be no "give" or movement. All four washer feet should press equally against the floor. This is just as important as the washer being level to ...
- 2. Turn the grey plastic foot to extend it downward as far as necessary to raise the corner of the washer the correct amount to level the washer.
- Electrical connection
- Transporting the washer
- Before transporting the washer
- 2. Turn off the water supply to the washer.
- 3. Disconnect water supply lines from the tap.
- 4. Disconnect the drain hose from the drain location.
- 2. Pull the tip of the arrow on the cover out slightly to disengage the locking tab.
- 2. Insert the transport bolt and bushing assembly as shown. The metal housing slides around the bolt through the slot in the plastic bushing as the bushing is slid into place. The open part of the bushing slot should be facing the direction shown to ...
- Display area
- OPERATING INSTRUCTIONS
- Check to make sure your washer has been installed properly by following the installation instructions in this manual.
- ~ INSTALLATION INSTRUCTIONS; Page 12
- Check the machine. Never connect the utilities (power or water) to or start a damaged machine! Contact Customer Service!
- Check to be sure your household electrical system voltage and the voltage specifications on the washing machine rating plate correspond.
- Check to be sure the washer hot and cold water supply taps are turned on.
- Check that transport bolts have been removed by opening the door and moving the tub from side to side and front to back. If the tub cannot be moved easily recheck that transport bolts are removed.
- ~ Remove the transport bolts; Page 14
- Turning the washing machine on and off
- Center of the program selector is pressed to turn the appliance on or off.
- Before loading your first load of laundry
- Your new washing machine was tested before leaving the factory. This process involves running various wash cycles. As a result, a small amount of water may remain in the tub and drainage system. Run a Drum Clean cycle with no laundry to clean the sys...
- First add 1 to 2 tablespoons of detergent to the main- wash chamber II. Then run the Drum Clean cycle.
- Wait for the cycle to finish.
- Using program selector to choose a wash program
- Selecting optional program settings
- By selecting the optional program settings, you can adjust the washing process to better suit the items you are washing.
- The optional program settings can be selected and/or deselected depending if they are allowed (not all settings are allowed for all programs) and the cycle’s progress.
- The indicator lamps of the buttons light up if the setting is active.
- ~ Program selection table; Page 33
- ~ Optional program settings; Page 35
- Loading the laundry
- 9 WARNING
- Loosen the laundry being loaded and mix small and large items
- Unfold the sorted items and place them loosely in the drum. Mix small and large items to help them better distribute in the drum during the spin cycle.
- Recommended Load Size
- Recommended maximum load size can be found:
- ~ Standard features and helpful information; Page 9
- Filling the detergent and additives compartments
- NOTICE:
- Measuring
- Measure out the detergent and laundry care products according to:
- Filling
- Pour the detergent and laundry care product into the appropriate chambers:
- 2. Add detergent or additive.
- 2. Push the liquid detergent insert forward and down as shown.
- 3. Pour liquid detergent into the chamber and do not exceed the maximum mark.
- Starting the program
- Press the Start/Pause button. Indicator lamp lights up and the program starts.
- ~ Child lock 3 sec.; Page 36
- The display panel shows the "Finish in" time before the program starts or the program length and the program progress symbols when the washing program has started.
- ~ Display area; Page 21
- Foam detection
- If you use too much detergent, too much foam may be formed during the wash cycle. The symbol Å lights up. Foam may be also leaking out from the detergent drawer. In order to remove the foam, the appliance automatically activates additional rinse cyc...
- Selecting a different program
- Pausing/Adding a garment to the cycle
- Pausing the wash cycle can be useful for several purposes.
- e.g. for soaking ~ Soaking; Page 34
- Press Start/Pause. The indicator lamp A is blinking. Wash load will soak in water until continued by pressing Start/Pause.
- 2. Open door carefully and add or remove laundry item.
- 3. Close door.
- 4. Press Start/Pause.
- Cancel program
- Program end
- Removing laundry/switching the appliance off
- 1. Open the front door of the washer and remove the laundry.
- 2. Press the center of Program Selector to switch off the appliance.
- 3. Turn off the water taps.
- 2. Register in the Home Connect app.
- 3. Connect your appliance to your home network automatically or manually (you only need to do this the first time).
- 4. Connect your appliance to the Home Connect app.
- You can find information about the app on our Home Connect website www.home-connect.com
- Home Connect services are not available in every country. The availability of the Home Connect function depends on the availability of Home Connect services in your country. You can find information on this at: www.home-connect.com
- Calling up the Home Connect menu
- Connecting your home network to the Home Connect app
- Connect your appliance to the home network automatically or manually (you only need to do this the first time).
- You must then connect to the Home Connect app.
- Step 2.1
- Ensure that you are in the Home Connect menu. ~ Calling up the Home Connect menu; Page 27
- 2. Activate the WPS function on your home network router within the next 2 minutes.
- 2. Press Start/Pause.
- 3. Call up the Wi-Fi setting on the mobile device.
- 4. Connect the mobile device to the HomeConnect Wi-Fi network and enter the password (key) HomeConnect.
- 5. Once you have connected successfully, open the Home Connect app on your mobile device and carry out the steps in the app.
- 6. In the Home Connect app, enter the network name (SSID) and password (key) for your home network.
- 7. Carry out the last steps in the Home Connect app to connect your appliance.
- 2. Press Start/Pause.
- Activating/deactivating Wi-Fi
- Resetting your network settings
- Updating the software
- You can update the Home Connect software on your appliance. As soon as a new software update is available, a message appears in the display: —˜š
- Install the update directly via the message in the display or manually as follows:
- Ensure that you are in the Home Connect menu. ~ Calling up the Home Connect menu; Page 27
- 2. Press Start/Pause.
- Information on data protection
- When your appliance is connected to a WLAN network that is connected to the Internet for the first time, your appliance transmits the following categories of data to the Home Connect® server (initial registration):
- This initial registration prepares the Home Connect functions for use and is only required when you want to use these Home Connect functions for the first time.
- Declaration of Conformity
- Wi-Fi® Module FCC/IC Statements
- Model: COM1
- FCC ID: 2AHES-COMGEN1
- IC: 21152-COMGEN1
- The Home Connect module is a communication device designed to provide communication between appliances and smart devices.
- This module is integrated at the factory, under direct control of B/S/H Home Appliances Corporation, and is not user serviceable or upgradable. At least 20cm separation distance should be maintained from device to user.
- FCC COMPLIANCE STATEMENT
- INDUSTRY CANADA STATEMENT
- Sorting the laundry
- Sort laundry items according to color, degree of soiling and recommended wash temperature range.
- Wash white items separately from colored items. Otherwise, white items may tend to become grey.
- Observe laundry care labels
- Check the care labels on each laundry item prior to washing. They provide valuable information as well as limitations about the laundry process (temperature etc.) to help you choose an appropriate cycle.
- Determining degree of soiling
- Identifying and treating stains
- For mild and recent stains the Stains button for food based grease/oils, blood, red wine and grass can be used. For more stubborn and set in stains the below methods can be of help.
- Removing stains
- Avoid overuse of detergent.
- Measure out the detergent according to:
- Too much detergent
- Too little detergent
- The fabric care label is important for selecting the correct detergent, temperature and treatment of the laundry.
- If desired you can visit the following sites for additional information on detergents and fabric care.
- ~ www.textileaffairs.com or www.cleanright.eu
- Saving energy and reduce detergent
- For light and normal soiling, you can save energy (lower washing temperature) and detergent.
- Starching
- Dyeing/bleaching
- Soaking
- EcoPerfect™
- Prewash
- Rinse Plus
- Remote Start
- Finish in
- The program end (Finished in) time can be set in one hour increments to a maximum of 24 h (hours). After selecting the desired washing program (at the dial) but before pressing the Start/Pause button, press the Finish in button until the desired time...
- Here is an example of a 1hr:30min cycle time and an 8 h Finish in time.
- 8 h is displayed (until the Energy-saving mode activates) and counts down (approximately 6hr:30min) until the washing cycle begins (at 1hr:30min) then the cycle duration 1:30 is displayed and began. Total time approximately 8 hours.
- Spin Speed
- Before and during the cycle, you can change the spin speed range depending on the cycle progress.
- Touch the appropriate button until the desired setting is displayed.
- No Spin: This option eliminates the final spin and the load remains saturated with the final rinse water. The pump is activated to remove all residual water.
- ~ Program selection table; Page 33
- Temperature
- SpeedPerfect®
- Stains
- There are four types of stain to choose from:
- The washer adjusts the average washing temperature, drum movement and soaking time to the specific type of stain. Hot or cold water, gentle or intensive washing and long or short soaking ensure that the wash-program sequence is specially adapted to e...
- You can secure the appliance against inadvertent changing of the set functions. To do this, activate the Child lock after cycle start.
- To Activate/Deactivate, press Finish in M and N for approximately 3 seconds. In the display field, you will see the D symbol light indicating the Child lock is active.
- Activating setting mode
- In order to change the default appliance settings described below, you will first need to enter or activate setting mode.
- 2. Press and hold Temperature button and, at the same time, turn the program selector to position 2 (0).
- 3. Release Temperature button.
- Changing the audible signal volume
- Switching the automatic switch-off function on/off
- If the appliance is not used for an extended period, it may automatically switch itself off until a program starts or when a program has ended in order to save energy. It can be switched back on again at any time by pressing the power button #.
- You can switch the appliance's automatic switch-off function on or off as follows:
- 2. Use the Finish in N or M button to switch the appliance's automatic switch-off function on (‹Ÿ) or off (‹””).
- Exiting setting mode
- Cleaning the washer´s exterior
- Cleaning the drum
- Descaling the washer
- Provided that you use correct amounts of detergent with your wash loads, descaling is not necessary. If descaling the washer drum does become necessary, please follow the descaling product manufacturer’s instructions.
- Small amounts of descaling agent can be used to remove white spots on the washer drum caused by lime or mineral deposits or small amounts of rust caused by metal objects left in the drum.
- Cleaning the detergent dispenser tray
- If there is a buildup of residual detergent or additives, or if the softener compartment is not rinsed out well enough, it may be helpful to clean the dispenser.
- 2. Remove the insert (3) by grasping it and pulling it upwards from the detergent dispenser tray.
- 3. Clean the insert and the detergent dispenser tray by holding it under warm running water. Lightly wipe away any remaining detergent residue.
- Cleaning the water inlet strainers
- If the washer water supply slows or stops completely, the water inlet strainer may be blocked. Cleaning is recommended every 6 months in any event to reduce chances of valve blockage in areas using hard water.
- Normal water pressure from your home, that remains in the supply hoses after turning off the taps, will cause a small amount of water to drip out when you remove the water supply hose from the back of the washer. Be sure to close the taps completely ...
- Clean the strainers at the water tap end of the hose
- 2. Rinse the strainer under running water. Look at the strainer to see if any visible debris is still present. Rinse again if necessary to remove the debris.
- 2. Using narrow pliers, grasp and pull the strainer from the inlet port.
- 3. Rinse the strainer under running water.
- Cleaning the drain pump
- 9 WARNING
- It may be necessary to clean the washer drain pump if the washer fails to drain.
- The washer pump can become blocked by loose debris (a good reason to check the drum and remove any visible debris or lint after each wash load).
- To access the washer drain pump, the service cover must first be removed (see steps below). With the service cover removed, proceed as follows:
- 2. Shut off the tap so that no more water flows in and has to be drained.
- 3. Open and remove the service cover.
- 4. Loosen the screws and remove the protective film.
- 5. Use the pull-out drain hose located in the pump access opening to drain the remaining water into a suitable container (up to 5.3 U.S. gallons/20 liters of water may be drained). Pull the sealing cap from the hose and lay the hose over the side of ...
- 6. Turn the pump cover counterclockwise to remove it. A small amount of residual water may flow out when the cover is removed. Clean the interior of the pump housing, removing any debris or foreign objects. Check to be sure the impeller wheel at the ...
- 7. Reinstall the protective film over the pump access using both screws.
- 8. Snap the service cover in place at the hinges and close it. Wipe up any spilled water.
- NOTICE:
- Troubleshooting
- In the event of a power interruption the program will continue running when the power supply has been restored.
- If the washer door must be opened and the normal door unlock procedures do not work, the emergency door lock release rod can be actuated to open the door.
- 2. Allow the water in the drum to cool off.
- 3. Allow the washer drum to come to a stand still (no longer spinning).
- 4. Before opening the washer door, perform the drain procedure included in the pump maintenance section.
- 5. Loosen screws and remove the protective foil.
- 6. The washing machine door can then be opened.
- General Troubleshooting
- If you encounter a problem, consider the suggestions and instructions below before you call Customer Service.
- If repairs are necessary and you cannot eliminate the fault with the aid of the table below, follow these steps:
- 2. Disconnect the appliance from the power outlet.
- 3. Turn off the water taps.
- 4. Call Customer Service.
- Information on the display area
- If troubleshooting did not solve your issue contact Customer Service ~ Customer Service; Page 5
- STATEMENT OF LIMITED PRODUCT WARRANTY
- What this Warranty Covers & Who it Applies to
- The limited warranty provided by BSH Home Appliances Corporation (“Bosch“) in this Statement of Limited Product Warranty applies only to the Bosch appliance (“Product“) sold to you provided that the Product was purchased:
- The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
- Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Bosch to notify you in the unlikely event of a safety notice or product recall.
- Limitation for Third Party Accessories and Water Supply Hoses: Third party accessories, including water supply hoses other than those shipped with your Bosch washer, and any consequential damages resulting therefrom, are not covered by this warranty....
- How Long the Warranty Lasts
- Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty-five (365) days from the date of the original purchase. The foregoing timeline begins to run upon the date of the original purchase,...
- This Product is also warranted to be free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish) of the Product, for a period of thirty (30) days...
- SCOPE OF EXTENDED LIMITED WARRANTY
- Bosch will repair or replace, free of charge, any printed circuit boards, drive motor or component part of the drive motor that proves defective under conditions of normal home use during the first seven hundred thirty (730) days from the date of the...
- Repair/Replace as Your Exclusive Remedy
- During this warranty period, Bosch or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or...
- Out of Warranty Product
- Bosch is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro- rates, or Product replacement, once this warranty has expired.
- Warranty Exclusions
- The warranty coverage described herein excludes all defects or damage that are not the direct fault of Bosch, including without limitation, one or more of the following:
- In no event shall Bosch have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product. Also excluded from this warranty are Products on wh...
- TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANT...
- No attempt to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.
4
Additional information on products, accessories,
replacement parts and services can be found at
www.bosch-home.com/us (USA) or www.bosch-
home.ca (Canada) and in the online shop www.bosch-
home.com/us/store
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