User's Manual

30 - ENGLISH
TROUBLESHOOTING
No sound
• Power on the headphones and charge the battery.
• Increase the volume on your headphones, your Bluetooth device
and music source.
• Slide to and release to hear the connected device. Make
sure you are using the correct device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
• Use a dierent music source.
• Pair a dierent Bluetooth device (see page 25).
• If two Bluetooth devices are connected, pause your other
device first.
• If two Bluetooth devices are connected, move the devices within
range of the headphones (30 ft. or 10 m).
Poor sound quality
• Use a dierent music source.
• Pair a dierent Bluetooth device.
• Disconnect the second device.
• Move your Bluetooth device closer to the headphones and away
from any interference or obstructions.
No audio from a device
connected by the back-up
audio cable
• Power on your device and play music.
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your Bluetooth® device
and music source.
• Connect a dierent device.
Poor sound quality from
a device connected by
audio cable
• Secure the ends of the back-up audio cable.
• Connect another device.
Battery won’t charge
• Secure the ends of the USB charging cable.
• If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
No response from Google
Assistant
• Follow Troubleshooting instructions in the Google Assistant app.
Noise cancelling setting
does not change
• Make sure you have selected to correct setting in the Bose
Connect app.