User guide

Troubleshooting
Poor sound quality
• Make sure the headphones are powered on and
securely plugged into the headphone jack on the
Apple device.
• Try another StayHea~ + tip size.
• Try another Apple device or music application.
• Clean the connector with isopropyl alcohol and dry with
a clean cloth.
• If you experience loud tones, turn off the power switch.
Poor or No noise reduction
• Make sure the power is switched on and the Mode
indicator is on (green).
·Try another StayHea~ +tip size. See "Importance of
Proper Fit".
• Ensure that headphones are properly charged.
Short battery life (less than 16 hours)
·When charging, be sure both ends of the USB cable
are firmly connected and verify that the Battery
Indicator is blinking amber.
Device is not responding to remote
button commands
• Ensure you are using a compatible Apple device.
• Make sure the headphones are securely plugged into
the headphone jack on the Apple device.
Microphone not working
• Make sure the headphones are securely plugged into
the headphone jack on the Apple device.
• Make sure the microphone is not blocked.
• Try another call, Apple device, or application.