User Manual

Using the headphones
English - 11
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem What to do
No audio/intermittent audio • Securely connect the headphones plug to
the headphone input.
• Try another audio device.
Excessive bass • Turn off any audio enhancement features on
the audio source.
Microphone is not picking up
sound
• Make sure you are using a compatible
device. See “Made for” on page 6.
• Securely connect the headphones plug to
the headphone input.
• Make sure the microphone opening on
the back of the Answer/End button is not
blocked.
• Try another phone call.
• Try another compatible device.
Device is not responding to
remote (button) presses
• Securely connect the headphones plug to
the headphone input.
• For multi-press functions: Vary speed
of presses.
Device is not responding to
remote
• Full controls may not be available for some
Apple products.
Eartips falling off • Securely attach the eartips to the earpiece
and nozzle hook.
Lost eartip • Contact Bose
®
for replacement tips.
Sound is muffled from earpiece • Clear any debris or wax build-up from the
eartips and headphones nozzles.
• Unplug the headphones from the audio
source, then plug back in making sure they
are securely connected.
• Try another audio device.