HEARPHONES ™ CONVERSATION-ENHANCING HEADPHONES
I M P O R TA N T S A F E T Y I N S T R U C T I O N S Please read and keep all safety and use instructions. WARNINGS/CAUTIONS • Use caution and follow applicable laws regarding mobile phone and headphone use if using the headphones for calls while driving. Some jurisdictions impose specific limitations, such as single earpiece configuration, on the use of such products while driving. Do NOT use the headphones for any other purpose while driving.
R E G U L AT O R Y I N F O R M AT I O N This is not a hearing instrument or hearing aid as defined in the Hearing Instrument Consumer Protection Act of Illinois, but a personal amplifier and not intended to replace a properly fitted and calibrated hearing instrument. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
CONTENTS Getting Started Unpacking.............................................................................................................................. 6 Headphone components................................................................................................. 7 Powering on/off................................................................................................................... 8 Bose Hear App Features...................................................................
CONTENTS Directivity Adjusting sound direction............................................................................................... 19 Bluetooth Technology Pairing your mobile device using the Bose Hear app (recommended)........ 20 Choosing an alternative pairing method................................................................... 20 What is NFC?................................................................................................................
G E T T I N G S TA R T E D Unpacking Carefully unpack the carton and confirm the following parts are included: Carry case Bose Hearphones™ StayHear+ tips: Large (black) and Small (white) Note: Medium (gray) tips are attached to the earbuds. USB cable Note: If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit: global.Bose.
G E T T I N G S TA R T E D Headphone components StayHear+ tip NFC pairing touchpoint World Volume up World Volume down Volume up USB connector Multi-function button Volume down Power/Bluetooth button Battery and Bluetooth lights 7
G E T T I N G S TA R T E D Powering on/off To power on: Press the Power/Bluetooth button. If wearing the headphones, you hear “Battery percent.” If holding the headphones, you see the battery light glow green, amber or red (see page 14). To power off: Press and hold the Power/Bluetooth button until you hear the power-down tones (if wearing the headphones) or see the battery light blink two times (if holding the headphones).
BOSE HEAR APP Download the free Bose Hear app to personalize your conversation-enhancement settings and complete your headphone experience. Features • Pair your mobile device. • Control World Volume to amplify and reduce environmental sounds. • Adjust bass and treble to fine tune live sounds. • Adjust directivity settings to change the direction from which you hear sounds: –– Everywhere: Hear sounds from all directions. Use this setting when crossing the street, watching television or listening to music.
HEADPHONE CONTROLS The headphone controls are located on the in-line remote below the right earbud. Volume up World Volume up World Volume down Adjust directivity (sound direction) • Everywhere • Front • Focused Multi-function button Volume down World Volume functions Use the World Volume buttons you hear. and to control the level of environmental sound Note: For more information on how World Volume works, see page 18.
H E A D P H O N E C O N T R O L S Media playback and volume functions Function What to do Play/pause Press Skip forward Press twice quickly. Skip backward Press three times quickly. Fast forward Press twice quickly and hold the second press. Rewind Press three times quickly and hold the third press. Volume up Press + . Volume down Press – . . Call functions Function What to do Answer a call Press .
C H A R G I N G T H E B AT T E R Y Connecting the USB cable CAUTION: Use this product only with an agency-approved power supply that meets local regulatory requirements (for example: UL, CSA, VDE, CCC). 1. Open the hinged door on the inside right neckband. 2. Plug the small end of the USB cable into the USB connector. 3. Plug the other end of the USB cable into a wall charger or computer that is powered on. While charging, the battery light blinks amber.
C H A R G I N G T H E B AT T E R Y Checking the battery • Each time you power on the headphones, the voice prompt announces the headphone battery charge level. • To visually check the battery charge level, press the Power/Bluetooth button and check the battery light. • The battery light blinks red when the battery needs charging (see page 14). • If you are connected to an Apple device, the device displays the headphone battery charge level near the upper right corner of the screen.
S TAT U S L I G H T S The Battery and Bluetooth lights are located on the inside right neckband. Battery and Bluetooth lights Battery light Shows the battery charge level. Light activity System state Green Medium to full charge. Solid amber Low charge. Blinking red Need to charge. Blinking amber Charging. Solid red Charging error. Contact Bose customer service. Green while Bluetooth light simultaneously glows red Updating headphone software. 14 Note: The update may take 10 or more minutes.
S TAT U S L I G H T S Bluetooth light Shows the connection status of a mobile device. Light activity System state Blinking blue Ready to pair. Blinking white Connecting. Solid white Connected. Red while battery light simultaneously glows green Updating headphone software. Note: The update may take 10 or more minutes. Battery light and Bluetooth light Shows the status of the headphone software update.
A DJ U ST I N G FO R CO M FO RT Choosing the correct StayHear+ tip For optimal audio performance, it is important to choose the correct size StayHear+ tip. Select the size that gives you the best comfort and fit in each ear. To determine the best fit, you may need to try all three sizes. You may need a different size for each ear. Note: Make sure your tips fit properly to avoid the earbuds whistling. Each tip and earbud is marked with either an L or an R.
A D J U S T I N G F O R C O M F O R T Changing the StayHear+ tips 1. Holding the earbud with one hand, gently peel the StayHear+tip base off of the earbud. CAUTION: To prevent tearing, do NOT pull on the eartip wing. Eartip wing Eartip base 2. Slide the earbud nozzle into the opening of the new eartip, then snap it into place. Earbud nozzle Eartip opening Note: To watch a quick video tutorial, visit: www.Bose.
WORLD VOLUME World Volume uses adjustable noise cancelling to control the loudness of live voices, television, movies and other environmental sounds. You can adjust World Volume so it is at the right level for your current activity. How World Volume works • As you increase World Volume, quiet sounds in the environment are amplified more than loud sounds so that all sounds can be heard comfortably.
DIRECTIVITY Adjusting sound direction You can adjust the microphone arrays on the earbuds to focus on sounds coming from different areas in your environment. To focus on sounds coming from a particular area, press the World Volume buttons and simultaneously. You hear a tone representing the new directivity setting. Repeat to cycle through directivity settings until you hear the tone for your preferred setting. • Everywhere (low-frequency tone): Hear sounds from all directions.
B LU E T O OT H T E C H N O LO G Y Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a mobile device, you must pair the device with your headphones. Pairing your mobile device using the Bose Hear app (recommended) 1. Power on your headphones (see page 8). 2. Download the Bose Hear app, and follow the on-screen instructions.
B L U E T O O T H T E C H N O L O G Y Pairing your mobile device using the Bluetooth menu 1. With your headphones powered on, press and hold the Power/Bluetooth button until you hear “Ready to pair,” (if wearing the headphones) or you see the Bluetooth light blink blue (if holding the headphones). 2. On your mobile device, turn on the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu.
B L U E T O O T H T E C H N O L O G Y 3. Select your Bose Hearphones™ from the device list. Once paired, if wearing the headphones, you hear “Connected to .” If holding the headphones, you see the Bluetooth light glow solid white.
B L U E T O O T H T E C H N O L O G Y Pairing your mobile device using NFC 1. With your headphones powered on, unlock your mobile device and turn on the Bluetooth and NFC features. Refer to your device owner’s guide to learn more about these features. 2. Tap the NFC touchpoint on your device to the back of the in-line remote. Your device may prompt you to accept pairing. Once paired, if wearing the headphones, you hear “Connected to .
B L U E T O O T H T E C H N O L O G Y Disconnecting a device • Turn off the Bluetooth feature on your device. • If your device supports NFC, tap the NFC touchpoint on your device to the back of the in-line remote. Reconnecting a device • When powered on, the headphones try to reconnect with the two most recently connected devices. Note: The devices must be within range and powered on. • If your device supports NFC, tap the NFC touchpoint on your device to the back of the in-line remote.
M A N A G I N G M U LT I P L E C O N N E C T I O N S You can store up to eight paired mobile devices in the headphone pairing list, and your headphones can be actively connected to two devices at a time. Note: You can only play audio from one device at a time. Identifying connected mobile devices Press the Power/Bluetooth button to hear which devices are currently connected. Switching between two connected devices 1. Pause audio on your first device. 2. Play audio on your second device.
CARE AND MAINTENANCE Storing • Turn off the headphones when not in use. • Before storing the headphones for more than a few months, fully charge the battery. • Place the headphones in the carry case for storage.
C A R E A N D M A I N T E N A N C E Cleaning Your headphones may require periodic cleaning. • StayHear+ tips: Remove the tips from the earbuds and wash them with a mild detergent and water. Make sure you thoroughly rinse and dry the tips before attaching them to the earbuds. • Earbud nozzles: Clean only with a dry, soft cotton swab or equivalent. Never insert any cleaning tool into the nozzle. • Cleaning the neckband: Clean only with a soft, dry cloth. Do not use cleaning solvents or detergents.
T R O U B L E S H O OT I N G If you experience problems with your headphones: • Check the state of status lights (see page 14). • Make sure your mobile device supports Bluetooth or pairing via NFC technology (see page 20). If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Common solutions The following table lists symptoms and possible solutions to common problems.
T R O U B L E S H O O T I N G Symptom Solution No sound when playing audio from mobile device • Power on the headphones (see page 8). • Charge the battery. • Increase the volume on your headphones and device. • Press the Power/Bluetooth button to hear the connected device. Make sure you are using the correct device. • Move your device closer to the headphones and away from any interference or obstruction. • Use a different music source. • Pair a different device (see page 20).
©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM780985 Rev.
