Owner’s Guide Brugervejledning Bedienungsanleitung Gebruikershandleiding Guía del usuario Käyttöohje Notice d’utilisation Manuale di istruzioni Kezelési útmutató Brukerveiledning Podręcznik użytkownika Bruksanvisning QUIETCOMFORT 35 II ® NOISE CANCELLING
I M P O R TA N T S A F E T Y I N S T R U C T I O N S Please read and keep all safety and use instructions. WARNINGS/CAUTIONS • Do NOT use the headphones at a high volume for any extended period. ––To avoid hearing damage, use your headphones at a comfortable, moderate volume level. ––Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.
R E G U L AT O R Y I N F O R M AT I O N NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
R E G U L AT O R Y I N F O R M AT I O N This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
R E G U L AT O R Y I N F O R M AT I O N Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance.
CONTENTS Bose® Connect App What can I do with the Bose Connect app?............................................................ 9 What’s in the Carton Contents................................................................................................................................. 10 Headphone Controls Power on................................................................................................................................ 12 Standby timer............................................
CONTENTS Battery Charging Charge the headphones................................................................................................... 23 Charging time.............................................................................................................. 23 Hear the battery level............................................................................................... 23 Status Indicators Bluetooth® indicator .........................................................................
CONTENTS Wired Connections Connect the audio cable.................................................................................................. 33 Care and Maintenance Store your headphones.................................................................................................... 34 Clean the headphones...................................................................................................... 35 Replacement parts and accessories.....................................................
BOSE® CONNECT APP Download the Bose Connect app to keep your software up to date, personalize your headphone settings, easily manage Bluetooth connections and access new features. What can I do with the Bose Connect app? • Easily connect to and switch between multiple mobile devices with a single swipe. • Set up the Action button. • Customize your headphone experience: -- Name your headphones. -- Select a voice prompt language or disable voice prompts. -- Change the noise cancelling mode.
W H AT ’ S I N T H E C A R T O N Contents Confirm that the following parts are included: Bose® QuietComfort® 35 wireless headphones II Carry case USB cable 3.5 mm audio cable Note: If any part of your product is damaged, do not use it. Contact your authorized Bose® dealer or Bose customer service. Visit: global.Bose.
HEADPHONE CONTROLS Volume up button Action button Power/Bluetooth switch 3.
HEADPHONE CONTROLS Power on Slide the Power/Bluetooth switch to the right . A voice prompt announces the battery level and the battery indicator to the current charge level. glows according Standby timer The standby timer conserves the battery when the headphones are not being used. To set up and customize the standby timer, use the Bose® Connect app.
HEADPHONE CONTROLS Power off Slide the Power/Bluetooth switch to the left. Note: When the headphones are powered off, noise cancellation is disabled.
HEADPHONE CONTROLS Headphone functions The headphone controls are located on the back of the right earcup. Media playback and volume functions Volume up Multi-function button Volume down Function What to do Play/Pause Press the Multi-function button Skip forward Double-press Skip backward Triple-press Fast forward Double-press Rewind Triple-press Volume up Press +. Volume down Press –. 14 - ENGLISH . . . and hold the second press. and hold the third press.
HEADPHONE CONTROLS Call functions The Multi-function button right earcup. and microphone are located on the back of the Microphone Multi-function button Function What to do Answer a call Press . End a call Press .
HEADPHONE CONTROLS Action button functions The Action button is a programmable button that allows you to quickly and easily access Amazon Alexa, your Google Assistant or noise cancellation. The Action button is located on the back of the left earcup. Action button Action button setting What to do Amazon Alexa To set the Action button to Amazon Alexa, see page 17. Your Google Assistant To set the Action button to your Google Assistant, see page 20.
AMAZON ALEXA You can talk to Amazon Alexa on your headphones. With Alexa, you can ask to play music, hear the news, check weather, control smart home devices and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your headphones is simple — just press-and-ask, and Alexa will respond instantly. Note: Alexa isn’t available in all languages and countries. Action button Set the Action button to Alexa 1.
AMAZON ALEXA Access Alexa To access Alexa, press and release the Action button. Action button Things to try Things to try Example of what to say Talk to Alexa “What’s the weather?” Play audio “Play Niall Horan.” Note: Amazon Music is set as the default music service. To change the default music service, use the Alexa app. Play audio from a specific music service “Play NPR on iHeartRadio.” Set a timer “Set a timer for 5 minutes.
T H E G O O G L E A S S I S TA N T Your headphones are optimized for the Google Assistant. You can quickly enjoy entertainment, stay connected, get information, and manage your day — all without glancing at your phone. For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones Note: The Google Assistant isn’t available in all languages and countries.
T H E G O O G L E A S S I S TA N T Set the Action button to your Google Assistant 1. Connect your headphones to your mobile device. 2. Set up your Google Assistant using your mobile device: • On your Android device, press and hold the home button to open the Google Assistant and follow the on-screen instructions. • On your Apple device, open or download the Google Assistant app and follow the app instructions. Note: The Google Assistant is available on eligible Android devices.
N O I S E C A N C E L L AT I O N Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio performance. You can choose the noise cancelling mode based on your listening preferences and environment. Note: To change the noise cancelling mode, use the Bose® Connect app or set the Action button to noise cancellation. Noise cancelling modes Noise cancelling mode Description High World-class noise cancellation with Bose optimized audio.
A LT E R N AT I V E V O I C E C O N T R O L You can use the Multi-function button on your headphones to access the Google Assistant or the native voice control on your mobile device. Note: You can’t access voice control while on a call. Access alternative voice control If the Action button is set to Amazon Alexa or your Google Assistant, you can access the native voice control on your mobile device using on the headphones. Type of mobile device What to do Apple (Siri) Press and hold for one second.
B AT T E R Y C H A R G I N G Charge the headphones 1. Plug the small end of the USB cable into the micro-USB connector on the right earcup. 2. Plug the other end into a USB wall charger or computer that is powered on. Notes: • While charging, the battery indicator blinks amber. When the battery is fully charged, the battery indicator glows green. • The headphones do not play while charging. Charging time Allow up to two hours to fully charge the headphones.
S TAT U S I N D I C AT O R S The Bluetooth and battery indicators are located on the right earcup.
VOICE PROMPTS Voice prompts guide you through the Bluetooth connection process, announce the battery level and identify connected devices. You can customize voice prompts using the buttons on your headphones. Tip: You can also easily manage voice prompt settings using the Bose® Connect app.
B LU E T O OT H C O N N E C T I O N S Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your headphones. Connect your mobile device using the Bose® Connect app (recommended) 1. Power on the headphones (see page 12). 2. Download the Bose® Connect app and follow the on-screen connection instructions.
B LU E T O OT H C O N N E C T I O N S Choose an alternative connection method You can connect your mobile device with your headphones using Bluetooth wireless technology or Near Field Communication (NFC). Connect using the Bluetooth menu on your mobile device 1. Slide the Power/Bluetooth button to the right and hold for two seconds. You hear “Ready to connect another device,” and the B luetooth indicator blinks blue.
B LU E T O OT H C O N N E C T I O N S 2. On your device, enable the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu. 3. Select your headphones from the device list. Once connected, you hear “Connected to ,” and the Bluetooth indicator glows solid white.
B LU E T O OT H C O N N E C T I O N S Connect using NFC on your mobile device What is NFC? NFC enables a Bluetooth connection by simply tapping two devices together. Refer to your device owner’s guide to see if your model supports NFC. Note: If your device supports a Bluetooth connection via NFC, you can use either connection method. 1. With your headphones powered on, unlock your device and enable the Bluetooth and NFC features. Refer to your device owner’s guide to learn more about these features.
B LU E T O OT H C O N N E C T I O N S Disconnect a mobile device Use the Bose® Connect app to disconnect your mobile device. Tip: You can also disconnect using the Bluetooth menu on your mobile device. Reconnect a mobile device When powered on, the headphones try to reconnect with the two most recently-connected devices. Note: The devices must be within range (30 ft. or 9 m) and powered on.
M U LT I P L E B L U E T O O T H C O N N E C T I O N S You can connect additional devices to your headphones. These Bluetooth connections are controlled with the Power/Bluetooth switch . Voice prompts guide you through controlling multiple connections. Before connecting an additional mobile device, make sure this feature is enabled. Tip: You can also easily manage multiple connected devices using the Bose® Connect app.
M U LT I P L E B L U E T O O T H C O N N E C T I O N S Reconnect a previously connected device 1. Slide the Power/Bluetooth switch is connected. to the right and release to hear which device 2. Within two seconds, slide to the right and release again to connect to the next device in the headphone pairing list. Repeat until you hear the correct device name. 3. Play audio on the connected mobile device. Clear the headphone pairing list 1.
WIRED CONNECTIONS Connect the audio cable Use the 3.5 mm cable (provided) to connect a non-wireless device or to continue using the headphones if the battery charge is depleted. 1. Insert the cable into the connector on the right earcup. 2. Insert the other end of the cable into the connector on your device.
CARE AND MAINTENANCE Store your headphones The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Rotate both earcups inward so they lay flat. Left earcup Right earcup 2. Fold the left earcup up toward the headband. Notes: • Make sure to power off the headphones when not in use. • Before storing the headphones for more than a few months, make sure the battery is fully charged.
C are and M aintenance Clean the headphones Your headphones may require periodic cleaning. • Wipe the outside surfaces with a soft, dry cloth. • Don’t allow moisture to get inside the earcups or the audio input connector. Replacement parts and accessories Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/QC35ii Limited warranty Your headphones are covered by a limited warranty. Visit our website at global.Bose.
C are and M aintenance Serial number location The serial number is located beneath the right scrim in the back of the earcup. The scrim is the inner screen which covers and protects the components inside the earcup. To view the serial number, grab the scrim at the top edge and gently peel it away. Be careful not to press down on or remove any other components inside the earcup as this could damage the headphones.
T R O U B L E S H O OT I N G Common solutions If you experience problems with your headphones: • Check the state of the status indicators (see page 24). • Charge the battery (see page 23). • Increase the volume on your headphones, mobile device and music app. • Try connecting another mobile device (see page 31). If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
T roubleshooting Symptom Solution No sound • Power on the headphones and charge the battery. • Check the state of the status indicators (see page 24). • Increase the volume on your headphones, your mobile device and music source. • Slide the Power/Bluetooth switch to the right and release to hear the connected device. Make sure you are using the correct device. • Move your mobile device closer to the headphones and away from any interference or obstructions. • Use a different music source.
T roubleshooting Symptom Solution Your Google Assistant not responding • If you haven’t already, set the Action button to your Google Assistant (see page 20). • Connect your mobile device to Wi-Fi. • Make sure you are in a country where the Google Assistant is available. • For additional support, visit: support.google.com/assistant Action button does not change the noise cancelling mode • Make sure your headphones are powered on. • Make sure the Action button is set to noise cancellation.
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