User Guide

ENGLISH - 37
TROUBLESHOOTING
Common solutions
If you experience problems with your headphones:
• Check the state of the status indicators (see page 24).
• Charge the battery (see page 23).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 31).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Symptom
Solution
Headphones don’t
power on
Charge the battery.
Headphones don’t
connect with your
mobile device
• Check the state of the status indicators (see page 24).
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your mobile device:
- Disable the Bluetooth feature and then re-enable.
- Delete your Bose® QuietComfort® wireless headphones II from
the Bluetooth list on your device. Connect again.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Connect another mobile device (see page 31).
• Visit global.Bose.com/Support/QC35ii to see how-to videos.
• Clear the headphone pairing list (see page 32) and
connect again.
Headphones don’t
connect using NFC
• Check the state of the status indicators (see page 24).
• Make sure your device supports Bluetooth connecting via NFC.
• Unlock your device and enable the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your mobile device to the
NFC touchpoint on the headphones.