HOME SPEAKER 500
I M P ORTA N T SA F ETY IN ST R U C T I O N S Please read and keep all safety and use instructions. Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8.
R EG U L ATORY IN FORMAT I O N NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
R EG U L ATORY IN FORMAT I O N For Europe: Frequency band of operation 2400 to 2483.5 MHz: • Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP. • Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP. Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz: • Wi-Fi: Maximum transmit power less than 20dBm EIRP. • This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member States listed in the table.
R EG U L ATORY IN FORMAT I O N Taiwan Restriction of Hazardous Substances Table Equipment name: Powered Speaker, Type designation: 423888 Restricted substances and its chemical symbols Unit Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent chromium (Cr+6) Polybrominated biphenyls (PBB) ○ Polybrominated diphenyl ethers (PBDE) ○ PCBs - ○ ○ ○ Metal Parts - ○ ○ ○ ○ ○ Plastic Parts ○ ○ ○ ○ ○ ○ Speakers - ○ ○ ○ ○ ○ Cables - ○ ○ ○ ○ ○ Note 1: “○” indicates that the percentage c
R EG U L ATORY IN FORMAT I O N Please complete and retain for your records The serial and model numbers are located on the bottom of the speaker. Serial number: ____________________________________________________________________ Model number: ____________________________________________________________________ Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.
CON TEN TS WHAT’S IN THE CARTON Contents ............................................................................................................................. 10 SPEAKER PLACEMENT Recommendations.......................................................................................................... 11 POWER Connect the speaker to power .................................................................................. 12 Network standby............................................................
CON TEN TS AMAZON ALEXA Set up Alexa using the Bose® Music app ............................................................... 18 Access Alexa ..................................................................................................................... 18 Use your voice ......................................................................................................... 18 Use the speaker controls .....................................................................................
CON TEN TS SPEAKER DISPLAY Set the clock ..................................................................................................................... 30 Turn the display off ........................................................................................................ 30 ADVANCED FEATURES Disable/Enable Wi-Fi .................................................................................................... 31 CARE AND MAINTENANCE Clean the speaker ....................................
W HAT’S IN T HE CARTO N CONTENTS Confirm that the following parts are included: Bose® Home Speaker 500 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.
SP EA KER P L ACE M E N T RECOMMENDATIONS For best performance, follow these recommendations when placing the speaker: Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or any other object that may generate heat. Heat generated by these items may result in poor speaker performance. Do NOT place any objects on top of the speaker or in front of the speaker. To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the speaker.
P OW ER CONNECT THE SPEAKER TO POWER 1. Connect the power cord into the power connector on the speaker. 2. Plug the other end of the power cord into an AC (mains) outlet. The speaker powers on. NETWORK STANDBY The speaker transitions to network standby when audio has stopped and you have not pressed any buttons for 20 or more minutes. To wake the speaker from network standby: Tap any button on the speaker. Play or resume audio using your mobile device or the Bose® Music app. Talk to Alexa.
BOSE M U SI C A P P S ET U P The Bose® Music app lets you set up and control the speaker from any mobile device such as a smartphone or tablet. Using the app, your device acts as a remote for the speaker. From the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Alexa and manage speaker settings. NOTE: If you have already created a Bose account in the app for another Bose product, see “Existing Bose Music app users” on page 14.
EXI STI N G BOSE M USI C A P P U S E R S ADD THE SPEAKER TO AN EXISTING ACCOUNT 1. In the Bose® Music app, from the My Bose screen, tap H. NOTE: To return to the My Bose screen, tap Z in the top left corner. 2. Follow the app instructions. CONNECT TO A WI-FI NETWORK If the speaker is not connected to a network If your speaker is no longer connected to a network because your Wi-Fi name, password or router has changed, add the speaker to your existing network. 1. Open the Bose Music app. 2.
SP EA KER CON T R O L S Play/Pause Volume down Volume up Action button (see page 19) AUX button (see page 25) Microphone off button (see page 19) Bluetooth button (see page 22) Preset buttons (see page 20) 15 | ENG
SP EA KER CON T R O L S SPEAKER FUNCTIONS Speaker controls are located on the top of the speaker. NOTE: You can also control your speaker using the Bose® Music app. Media playback and volume Play/Pause Volume down Volume up FUNCTION WHAT TO DO Play/Pause Tap F . Skip forward Double-tap F . Skip backward Triple-tap F . Volume down Volume up Tap z . NOTE: To quickly decrease the volume, tap and hold z . Tap H. NOTE: To quickly increase the volume, tap and hold H.
SP EA KER CON T R O L S AMAZON ALEXA CONTROLS The Action button b and Microphone off button n are used to control Alexa. For more information about how to access Alexa using speaker controls, see page 19. Action button Microphone off button PRESETS The speaker includes six presets that you can set to your favorite music service stations, playlists, artists, albums or songs from your music library.
A M A ZON A L E XA The speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices and more. Using Alexa on your speaker is as simple as asking. Just ask or use the Action button b and Alexa responds instantly. NOTE: Alexa isn’t available in all languages and countries. SET UP ALEXA USING THE BOSE® MUSIC APP 1. In the Bose Music app, from the My Bose screen, select your speaker. 2.
A M A ZON A L E XA THINGS TO TRY EXAMPLE OF WHAT TO SAY Skip to the next song “Alexa, next song.” Set a timer “Alexa, set a timer for 5 minutes” Discover more skills “Alexa, what new skills do you have?” Stop Alexa “Alexa, stop.” Use the speaker controls The Action button b and Microphone off button n are used to control Alexa. They are located on the top of the speaker. Action button Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request.
P R ESET P ER SON A L I Z AT I O N You can control presets using the Bose® Music app or the buttons on the top of the speaker. NOTE: You can’t set presets if streaming music in Bluetooth mode or AUX mode. SET A PRESET 1. Stream music using the Bose Music app. 2. While the music is playing, tap and hold a preset button until you hear a tone. Preset buttons The screen display shows that the preset has been set.
P R ESET P ER SON A L I Z AT I O N PLAY A PRESET Once you personalize presets, tap a preset button to play music.
B LU E TO OT H CON N E C T I O N S Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect your device to the speaker. When using Bluetooth on the speaker, note the following: You can store up to eight mobile devices in the speaker pairing list. You can connect and play audio from only one device at a time. You can also manage Bluetooth connections using the Bose® Music app.
B LU E TO OT H CON N E C T I O N S 3. Select your speaker from the device list. TIP: Look for the name you entered for your speaker in the Bose® Music app. If you didn’t name your speaker, the default name appears. Device Name Once connected, the light bar glows solid white. Your speaker’s name appears in the mobile device list. DISCONNECT A MOBILE DEVICE Use the Bluetooth menu on your mobile device to disconnect your device.
B LU E TO OT H CON N E C T I O N S RECONNECT A MOBILE DEVICE 1. Tap the Bluetooth button l. The screen display shows which device is currently connected. 2. Tap l again within two seconds to connect to the next mobile device in the speaker pairing list. Repeat until you see the correct mobile device name. 3. Play audio on the connected mobile device. CLEAR THE SPEAKER PAIRING LIST Tap and hold l for 10 seconds until the light bar pulses blue twice.
W I R ED CON N ECT I O N S CONNECT AN AUDIO CABLE You can connect a smartphone, tablet, computer or other type of mobile device to the speaker using a 3.5 mm audio cable (not provided). 1. Using a 3.5 mm audio cable, connect your audio device to the AUX connector on the speaker. 2. On the top of the speaker, select AUX. The light bar glows solid white then fades to black.
SP EA KER STAT U S The LED light bar located on the front of the speaker shows the speaker status. Light bar WI-FI STATUS Shows the Wi-Fi connection status of the speaker.
S P EA KER STAT U S BLUETOOTH CONNECTION STATUS Shows the Bluetooth connection status for mobile devices. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing blue Ready to connect a to mobile device Pulsing white Connecting to a mobile device Solid white then fades to black Connected to a mobile device Pulses blue twice Pairing list cleared AUX STATUS Shows the connection status for devices connected using an AUX cable.
S P EA KER STAT U S ALEXA STATUS Shows the status of Amazon Alexa.
S P EA KER STAT U S UPDATES AND ERRORS Shows the status of the software updates and error alerts.
SP EA KER D ISPL AY The speaker display shows speaker information and icons as well as the streaming service, album and artist currently playing. Display SET THE CLOCK Use the Bose® Music app to set the display clock. TURN THE DISPLAY OFF The display is always lit. To turn the display off: 1. Disable the clock using the Bose Music app. 2. Manually set the speaker to network standby (see page 12).
A DVA N CED F EAT U R E S DISABLE/ENABLE WI-FI Press and hold Play/Pause F and the Bluetooth button l until the light bar slides to the center, then glows solid white. Play/Pause Bluetooth button When Wi-Fi is disabled/enabled, the light bar pulses white twice, then fades to black.
CA R E A N D M A IN T E N A N C E CLEAN THE SPEAKER Clean the surface of the speaker with a soft, dry cloth. CAUTIONS: Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives. Do NOT allow liquids to spill into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.
T R OUBL ESHOOT I N G TRY THESE SOLUTIONS FIRST If you experience problems with the speaker, try these solutions first: Make sure the speaker is connected to a live AC (mains) outlet (see page 12). Secure all cables. Verify the state of the light bar (see page 26). Download the Bose® Music app and run available software updates. Move the speaker and mobile device away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
TR OU BL ESHOOT I N G SYMPTOM SOLUTION In the Bose® Music app, select the correct network name, and enter network password. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. If your Wi-Fi network information has changed, see page 14. Enable Wi-Fi on the device you are using for setup. Close other open applications on your mobile device. Speaker doesn’t connect to Wi-Fi network If your router supports both 2.
TR OU BL ESHOOT I N G SYMPTOM SOLUTION Speaker isn’t visible to add to another Bose® account In the Bose Music app, make sure the speaker is set to Public. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. Make sure Alexa has been set up using the Bose Music app (see page 18). NOTE: The speaker must be set up and connected to your Wi-Fi network using the Bose Music app. Alexa doesn’t respond Make sure you’re in a country where Alexa is available.
©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM810699-0010 Rev.
