QUIETCOMFORT 35 II GAMING HEADSET
IMPORTA N T SA F ET Y I N STR UCT I O N S Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4.
IMPORTA N T SA F ET Y I N STR UCT I O N S Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device. • To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture. • Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on or near the product.
R EG U L ATORY I N FOR M AT IO N NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
R EG U L ATORY I N FOR M AT IO N Please dispose of used batteries properly, following local regulations. Do not incinerate.
R EG U L ATORY I N FOR M AT IO N Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020. China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.
L EG A L IN FOR M AT ION Security Information T his product is capable of receiving security updates from Bose automatically when connected to the Bose Connect app. In order to receive security updates via the mobile application, you must complete the product setup process in the Bose Connect app. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available via btu.bose.com Amazon, Alexa, and all related logos are trademarks of Amazon, Inc.
L I CEN SE D ISCLOSU R ES The following license disclosures apply to certain third-party software packages used as components in the product. Package: Nanopb Copyright © 2011 Petteri Aimonen . The Nanopb package is subject to the license terms reprinted below. Zlib license © 2011 Petteri Aimonen This software is provided ‘as-is’, without any express or implied warranty.
L I CEN SE D ISCLOSU R ES “Work” shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
L I CEN SE D ISCLOSU R ES 5. S ubmission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. T rademarks.
CON T EN TS WHAT’S IN THE BOX Contents.............................................................................................................................. 14 BOSE CONNECT APP SETUP Download the Bose Connect app............................................................................. 15 HOW TO WEAR Adjust the headband...................................................................................................... 16 Button orientation.....................................................
CON T EN TS VOICE ASSISTANT Voice assistant options.................................................................................................. 27 Set up your voice assistant.......................................................................................... 27 Access Google Assistant............................................................................................... 28 Things to try .....................................................................................................
CON T EN TS BATTERY Charge the headset......................................................................................................... 39 Charging time........................................................................................................... 39 Hear the battery level............................................................................................ 39 HEADSET STATUS Bluetooth status..........................................................................................
W HAT’S IN T HE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort 35 II Gaming Headset Carry case Gaming microphone PC desktop controller Charging cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.
BOSE CON N ECT A P P SETU P The Bose Connect app lets you set up and control the headset from any mobile device, such as a smartphone or tablet. Using the app, you can choose your voice prompt language, manage headset settings, and access new features through updates. NOTE: When the gaming microphone is connected, B luetooth is disabled and the Bose Connect app can’t find your headset. DOWNLOAD THE BOSE CONNECT APP 1. On your mobile device, download the Bose Connect app. BOSE CONNECT 2.
HOW TO W EA R ADJUST THE HEADBAND Before placing the headset on your head, adjust the headband so it’s evenly c entered on the top of your head. The headband should rest gently on your head.
How to wear BUTTON ORIENTATION The inner scrims (cloth covers) of the headset earcups are marked with an L (left earcup) and R (right earcup). There are three buttons on the right earcup and one button on the left earcup. Match the right earcup with your right ear and the left earcup with your left ear. Place the headset on your head with the buttons facing behind you and adjust each earcup so its cushion is completely over your ear. Once the headset is on your head, use your thumbs to press the buttons.
How to wear GAMING MICROPHONE To communicate with your friends or team while gaming, attach the gaming microphone to your headset. NOTE: When the gaming microphone is connected, B luetooth is disabled and the Bose Connect app can’t find your headset. Attach the microphone 1. Connect the gaming microphone to the 2.5 mm auxiliary port on the left earcup. 2. Connect the other end of the gaming microphone cable to the PC desktop controller or a 3.5 mm AUX port on your gaming system or controller.
How to wear Adjust the microphone Microphone placement is important for clear communications. Grasp the gaming microphone and adjust so it’s level with your mouth and not touching your lips. NOTE: You may need to adjust the microphone position for better sound. Check your voice level using the audio settings in your gaming system’s settings menu. For more information, refer to your gaming system’s owner’s guide. CAUTION: Do NOT rotate the gaming microphone.
P OW ER POWER ON On the right earcup, slide the Power/Bluetooth switch I to the right. STANDBY Standby conserves the headset battery when the headset isn’t in use. To set up and customize the standby timer, use the Bose Connect app. POWER OFF Slide I to the left. NOTE: When the headsets is powered off, noise cancellation is disabled.
HEA DSET CON TR OL S The headset controls are located on the right earcup. NOTE: The buttons are disabled when the gaming microphone is connected. MEDIA PLAYBACK AND VOLUME Volume up + Multi-function button Volume down FUNCTION WHAT TO DO Play/Pause Press the Multi-function button V. Skip forward Double-press V. Skip backward Triple press V. Fast forward Double-press V and hold the second press. Rewind Triple-press V and hold the third press. Volume down Volume up Press z.
Headset Controls PHONE CALLS The Multi-function button V and microphone are located on the right earcup. Microphone Multi-function button FUNCTION WHAT TO DO Answer/End a call Press the Multi-function button V. Decline an incoming call Press and hold V for 1 second. Answer a second incoming call and put the current call on hold While on a call, press V once. Decline a second incoming call and stay on current call While on a call, press and hold V for 1 s econd.
Headset Controls ACTION BUTTON FUNCTIONS The Action button is a programmable button that allows you to quickly and easily access Google Assistant, Amazon Alexa, or noise cancellation. The Action button is located on the back of the left earcup. NOTES: • Google Assistant and Amazon Alexa aren’t available when the gaming microphone is connected to the headset and Bluetooth is disabled. • You can’t control noise cancellation when the gaming microphone is connected to the headset.
Headset Controls GAMING CONTROLS Turn on noise cancellation 1. Connect the gaming microphone to the headset (see page 18). 2. On the right earcup, slide the Power/Bluetooth switch I to the right. NOTE: You can still use the headset for gaming when noise cancellation is off. Mute/Unmute the gaming microphone Slide the in-line controller down to mute the microphone. NOTE: Unmute the microphone before connecting to your gaming system.
Headset Controls PC desktop controller Use the PC desktop controller to adjust the volume and turn on mic monitoring while gaming. NOTE: For PC users only. Connect PC desktop controller to your PC 1. Connect the PC desktop controller to a USB port on your PC. 2. Connect the gaming microphone cable to the port in the PC desktop controller. Adjust the volume CONTROL WHAT TO DO Increase volume Turn the controller to the right (clockwise).
Headset Controls Mic monitoring Mic monitoring controls how much of your own voice you hear while using the headset. 1. Press the button on the controller to turn on mic monitoring. 2. Repeat to cycle between low, medium, high, and off. NOTE: To quickly turn off mic monitoring, press and hold the button on the controller.
VOI CE ASSI STA N T VOICE ASSISTANT OPTIONS You can set the headset to quickly and easily access Google Assistant, Amazon Alexa, or voice control capabilities on your mobile device. NOTES: • You can’t set the headset to access Google Assistant and Amazon Alexa at the same time. • Google Assistant and Amazon Alexa aren’t available in certain languages and countries. • Google Assistant and Amazon Alexa aren’t available when the gaming microphone is connected to the headset and Bluetooth is disabled.
Voice assistant ACCESS GOOGLE ASSISTANT Your headset is optimized for Google Assistant, making your headset the p erfect companion for getting stuff done on your travels or commute. Continue your conversations while on the go and easily access the best of Google, from Google Play Music to Google Maps. You can quickly enjoy entertainment, stay connected to friends, get information, and manage your day—all without glancing at your phone.
Voice assistant Things to try Press the Action button, and then say: ACTION EXAMPLES OF WHAT TO SAY Enjoy entertainment Play some music Keep in touch Text mom “see you in 5” Get answers What’s the weather this weekend? Manage your day Tell me about my day 29 | ENG
Voice assistant ACCESS AMAZON ALEXA The headset is Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices, and more. Using Alexa on your headset is simple, just use the Action button, make a request, and Alexa responds instantly. Alexa is also designed to protect your privacy – you can view and delete your voice requests at any time in the Alexa app. For more information about what Alexa can do, visit: https://www.amazon.
VOI CE ASSI STA N T Things to try Press the Action button, and then say: ACTION EXAMPLES OF WHAT TO SAY Talk to Alexa What can you do? Play rock music. Play audio NOTE: Amazon Music is set as the default music service. To change the default music service, use the Alexa app. Pause audio Pause. Control volume Volume up. Skip to the next song Skip. Plan your day How’s my day looking? Set a reminder Remind me to “feed Jack’s fish” at 6pm.
Voice VOI CE ASSI assistant STA N T ACCESS VOICE CONTROL ON YOUR MOBILE DEVICE You can use the Multi-function button V on your headset to access the native voice control on your mobile device. To access your mobile device voice control, press and hold V for 1 second. + You hear a tone that indicates voice control is active. NOTE: You can’t access the voice control on your mobile device when the gaming microphone is attached to your headset.
N OI SE CA N CEL L AT ION Noise cancellation reduces unwanted noise, providing a clearer, more lifelike audio performance. You can choose the noise cancelling mode based on your listening preferences and environment. NOISE CANCELLING MODES MODE DESCRIPTION High World-class noise cancellation with Bose-optimized audio. Low Noise cancellation fine-tuned for audio listening in quiet or windy environments. Off Noise cancellation disabled.
B LU E TO OT H CON N ECTI ONS CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE You can store up to eight devices in the headset device list, and the headset can b e actively connected to two devices at a time. You can play audio from only one device at a time. NOTES: • For the best experience, use the Bose Connect app to set up and connect your mobile device (see page 15). • When the gaming microphone is connected, Bluetooth is disabled and the Bose Connect app can’t find your headset. 1.
B LU E TO OT H CON N ECTI ONS 3. Select your headset from the device list. NOTE: Look for the name you entered for your headset in the Bose Connect app. If you didn’t name your headset, the default name appears. Bose QuietComfort 35 II Gaming Headset Once connected, you hear “Connected to ”. The headsets name appears in the mobile device list. CONNECT USING NFC ON YOUR MOBILE DEVICE What is NFC? NFC enables a Bluetooth connection by simply tapping two devices together.
B LU E TO OT H CON N ECTI ONS DISCONNECT A MOBILE DEVICE Use the Bose Connect app to disconnect your mobile device. TIP: You can also use Bluetooth settings to disconnect your device. Disabling the Bluetooth feature disconnects all other devices. RECONNECT A MOBILE DEVICE When powered on, the headset tries to connect with the two most recently-connected devices. NOTES: • The devices must be within range (30 ft or 9 m) and powered on. • Make sure the Bluetooth feature is enabled on your mobile device.
B LU E TO OT H CON N ECTI ONS CLEAR THE HEADSET DEVICE LIST 1. Slide the Power/Bluetooth switch I to the right and hold for 10 seconds, until you hear “Bluetooth device list cleared.” NOTE: If you’re not wearing the headset, slide I to the right and hold for 10 seconds, until the Bluetooth light blinks blue. 2. Delete the headset from the Bluetooth list on your device. All devices are cleared, and the headset is ready to connect.
W I R ED CON N ECTI ON S CONNECT THE AUDIO CABLE Use the audio cable to connect a non-wireless device or if the headset battery is depleted. 1. Connect the cable to the 2.5 mm port on left earcup. 2. Connect the other end of the cable to the 3.5 mm port on your device. NOTE: The built in microphone doesn’t work when the audio cable is connected to the headset.
BAT T ERY CHARGE THE HEADSET 1. Connect the small end of the USB cable to the micro-USB port on the right earcup. 2. Connect the other end to a USB wall charger. The battery light blinks amber. When the battery is fully charged, the battery light glows green (see page 41). NOTE: The headset doesn’t play while charging. Charging time Allow up to 2 hours to fully charge the headset. NOTES: • When connected wirelessly, a full charge powers the headset for up to 20 hours.
HEA DSET STATUS BLUETOOTH STATUS The Bluetooth light is located on right earcup and shows the connection status of mobile devices.
Headset status BATTERY STATUS The battery light is located on right earcup and shows the battery level. Battery light LIGHT ACTIVITY SYSTEM STATE Solid green Medium to full charge Blinking amber Charging Solid amber Low charge Blinking red Need to charge Solid red Charging error - contact Bose customer service TIP: You can also check the battery level of the headset using the Bose Connect app.
VOI CE P R OM P TS Voice prompts guide you through the Bluetooth connection process, announce the battery level, and identify connected devices. You can customize voice prompts using the buttons on your headset. AVAILABLE LANGUAGES The following language options are available on the headset: • English • German • Korean • Swedish • Spanish • Mandarin • Italian • Dutch • French • Japanese • Portuguese CHANGE THE LANGUAGE 1.
CA R E A N D M A IN T EN A N CE STORE THE HEADSET The earcups rotate for easy, convenient storage. Place the headset flat into the case. 1. Rotate both earcups inward so they lay flat. Left earcup Right earcup 2. Fold the left earcup up toward the headband. NOTES: • Make sure to power off the headset when not in use. • Remove the gaming microphone before storing. • Before storing the headset for more than a few months, make sure the battery is fully charged.
Care and M aintenance CLEAN THE HEADSET • Wipe the outside surfaces with a soft, dry cloth. • Don’t allow moisture to get inside the earcups or the 2.5 mm port. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/QC35gaming LIMITED WARRANTY The headset is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty. To register your product, visit global.
Care and M aintenance SERIAL NUMBER LOCATIONS The serial number is located beneath the right scrim in the back of the earcup. The scrim is the inner screen which covers and protects the components inside the earcup. To view the serial number, grab the scrim at the top edge and gently peel it away. CAUTION: Be careful not to press down on or remove any other components inside the earcup as this could damage the headset.
T R OUBL ESHOOTI N G TRY THESE SOLUTIONS FIRST If you experience problems with the headset, try these solutions first: • Power on the headset (see page 20). • Check the status lights (see page 40). • Make sure your mobile device supports Bluetooth connections (see page 34). • Download the Bose Connect app and run available software updates. • Move your device closer to the headset and away from any interference or obstructions. • Charge the battery (see page 39).
T roubleshooting PROBLEM WHAT TO DO Make sure the gaming microphone is secure (see page 18). Adjust the audio settings in your gaming system settings menu. Refer to your gaming system owner’s guide for more information. No sound while gaming If using the PC desktop controller: • Try using a different USB port on your computer. • Make sure your volume is turned up (see page 25). • Check your computers audio settings. Press play on your mobile device to make sure audio is playing.
T roubleshooting PROBLEM WHAT TO DO Make sure the USB cable is correctly aligned with the port on the headset. Secure both ends of the USB cable. Headset won’t charge If the headset has been exposed to high or low temperatures, let the headset return to room temperature and then try charging again. Try another USB wall charger. Can’t adjust noise cancellation Power off and on the headset (see page 20). Unmute the microphone before connecting to your gaming system (see page 24).
T roubleshooting PROBLEM WHAT TO DO Make sure the Action button is set to Amazon Alexa (see page 30). Connect your mobile device to Wi-Fi or cellular data network. Alexa doesn’t respond Make sure you’re in a country where Alexa is available. Make sure you are using the most up-to-date version of the Amazon Alexa app. Make sure your mobile device is compatible. For additional support, visit: https://www.amazon.com/usealexa Make sure your headset is powered on.
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