User Manual

TROUBLESHOOTING
34
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ENG
SYMPTOM SOLUTION
Speaker does not pair
with NFC
Unlock your device and turn on the Bluetooth and NFC features.
Tap and hold the NFC touchpoint on the back of your device to
the top of your speaker.
Remove your device from the case.
Make sure a language is selected (see page 18).
Use Bluetooth to pair your device (see page 20).
Bose SoundLink
Bluetooth speakers
do not pair together
manually
Download the Bose Connect app for an additional method for
pairing your Bose speakers (see page 11).
No sound
On your mobile device, turn the Bluetooth feature o and then
on. Remove your speaker from the Bluetooth list on your device.
Pair your device again.
Increase the volume on your speaker, your device and
music source.
Make sure voice prompts are on. Press the Bluetooth button l to
hear the connected mobile device. Make sure you are using the
correct device.
Use a dierent music source.
Pair a dierent device (see page 22).
If two devices are connected, pause your other device.
No sound from a
cabled device
Power on the device and play music.
Increase the volume on your speaker and device.
Press and release the Input mode button 7 until the Input light
glows white.
Use a dierent cable.
Connect a dierent device.
Poor sound quality
Use a dierent music source.
Pair a dierent device (see page 22).
If there are two devices connected, disconnect the second device.
Increase the volume on the device.
Check device audio settings.
Poor sound quality from
a cabled device
Increase the volume on your speaker and device.
Use a dierent cable.
Connect a dierent device.
Check device audio settings.