SMART SOUNDBAR 900
IMPORTA N T SA F ET Y I N STR UCT I O N S Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.
IMPORTA N T SA F ET Y I N STR UCT I O N S WARNINGS/CAUTIONS This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock. This symbol on the product means there are important operating and maintenance instructions in this guide. Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material.
REGUL ATORY A N D L EG A L I N FORM AT I O N NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
REGUL ATORY A N D L EG A L I N FORM AT I O N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20 dBm EIRP. Frequency band of operation 5725 to 5850 MHz. Maximum transmit power less than 14 dBm (25mW) EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
REGUL ATORY A N D L EG A L I N FORM AT I O N China Restriction of Hazardous Substances Table Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent (CR(VI)) Polybrominated Biphenyl (PBB) Polybrominated diphenylether (PBDE) PCBs X O O O O O Metal Parts X O O O O O Plastic Parts O O O O O O Speakers X O O O O O Cables X O O O O O Part Name This table is prepared in acco
REGUL ATORY A N D L EG A L I N FORM AT I O N Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “1” is 2011 or 2021. China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.
REGUL ATORY A N D L EG A L I N FORM AT I O N Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Apple, the Apple logo, Apple Music, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
L ICENSE i cen se D ISCLOSURES isclosur es To view the license disclosures that apply to the third-party software packages included as components of your Bose Smart Soundbar 900 product: 1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds. 2. Connect a USB cable to the SERVICE connector on the back of the soundbar. 3. Connect the other end of the cable to a computer. 4. On the computer, enter http://203.0.113.
CON T ENTS WHAT’S IN THE BOX Contents.............................................................................................................................. 14 DOLBY ATMOS® TECHNOLOGY............................................................................. 15 SOUNDBAR PLACEMENT Recommendations.......................................................................................................... 16 Wall mount the soundbar........................................................................
CON T EN TS VOICE ASSISTANT Voice assistant options.................................................................................................. 28 Set up your voice assistant.......................................................................................... 28 Access Google Assistant............................................................................................... 29 Use your voice.....................................................................................................
CON T EN TS STREAM AUDIO WITH AIRPLAY Stream audio from the Control Center.................................................................... 41 Stream audio from an app........................................................................................... 41 SOUNDBAR STATUS Wi-Fi status........................................................................................................................ 42 Bluetooth status.............................................................................
CON T EN TS TROUBLESHOOTING Try these solutions first................................................................................................. 51 Other solutions................................................................................................................. 51 Reset the soundbar......................................................................................................... 59 APPENDIX: SETUP REFERENCE Connection options.....................................................
W HAT’S IN T HE BOX CONTENTS Confirm that the following parts are included: Bose Smart Soundbar 900 VOL 1 2 3 4 5 6 Remote AAA Battery (2) Power cord* HDMI cable Optical cable ADAPTiQ headset * May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged or if the glass on the soundbar is broken, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.
DO L BY AT M OS® T ECHNOLO GY The Bose Smart Soundbar 900 supports Dolby Atmos® technology. The soundbar uses additional up-firing speakers to deliver high-quality sound from all directions, achieving a superb, immersive, and fully-encompassing surround-sound experience. NOTE: To deliver the Dolby Atmos surround-sound experience, you must connect the HDMI cable to the HDMI eARC port on your TV.
SOUN D BA R P L ACEM ENT RECOMMENDATIONS • Place the soundbar below and in front of the TV (preferred) or above your TV with the front of the soundbar facing into the room. • For best sound quality, make sure the speakers on top of the soundbar (up-firing speakers) aren’t blocked. • When the soundbar is mounted to the wall, make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
S ou n dba r P lacem en t WALL MOUNT THE SOUNDBAR You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/SB900 NOTE: Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV. 4"//10 10 cm cm 4" CAUTION: Do NOT use any other hardware to mount the soundbar. Adjust audio for wall mounting After you mount the soundbar, you must run ADAPTiQ (see page 21).
SET U P T HE SOUN D BA R CONNECT THE SOUNDBAR TO POWER 1. Connect the power cord to the b port on the back of the soundbar. 2. Plug the other end of the power cord into an AC (mains) power outlet. The soundbar powers on, and the light bar glows solid amber. NETWORK STANDBY The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons or talked to your voice assistant for 20 minutes.
BOSE S et Up M USIC th e SAoun P P SET dba Ur P The Bose Music app lets you set up and control the soundbar from any mobile d evice, such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Google Assistant or Amazon Alexa, choose your voice prompt language, manage soundbar settings, and get new features.
EXIST IN G BOSE M USIC A P P USERS ADD THE SOUNDBAR TO AN EXISTING ACCOUNT To add your Bose Smart Soundbar 900, open the Bose Music app and add your soundbar. CONNECT TO A DIFFERENT WI-FI NETWORK Connect to a different network if your network name or password has changed, or if you want to change or add another network. 1. On the remote, press and hold the TV button O and Skip backward button J until the light bar glows amber. 2. On your mobile device, open your Wi-Fi settings. 3.
A DASPet TI Q UpAU th De IOS CA oun L Idba BR ATION r After you set up the soundbar using the Bose Music app, the app prompts you to run ADAPTiQ audio calibration for best sound quality. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking audio m easurements at multiple locations in the room. To run an audio calibration, you need 10 minutes when the room is quiet.
SOUN D BA R CON TROL S The soundbar controls are located on the top of the soundbar and on the remote. TIP: You can also control your soundbar using the Bose Music app. REMOTE FUNCTIONS Use the remote to control the soundbar, Bluetooth connections, and presets.
S ou n dba r Con t r ol s Power on/off On the remote, press the Power button I to power the soundbar on/off. When powered on, the soundbar defaults to the last active source. NOTES: • When you plug the soundbar into an AC (mains) outlet, the soundbar automatically powers on. • You can still access your voice assistant when the soundbar is powered off. TIP: You can also use Voice4Video™ to power the soundbar on/off (see page 35).
S ou n dba r Con t r ol s Sources You can control your TV, Bluetooth connections, and Bose Music app audio using your remote. To select a source, press the appropriate button (Bose Music app m, TV O, or Bluetooth l) on the remote. TIPS: • You can also use Voice4Video™ to select your Bluetooth source (see page 35). • You can also use the Bose Music app to select a source.
S ou n dba r Con t r ol s Presets The soundbar includes 6 presets that you can set to play audio from your favorite music services. Once set, you can access your audio, at any time, with a simple touch of a button on the remote or using the Bose Music app. For more information about presets, see “Preset Personalization” on page 37.
S ou n dba r Con t r ol s Media playback and volume FUNCTION WHAT TO DO Press F . NOTES: Play/Pause • When audio is paused, two lights in the center of the light bar glow solid white until audio resumes. • You can only play/pause audio when the Bose Music app or a Bluetooth connection is your source. Skip forward Press v. Skip backward Press J. Volume up Volume down Press H. NOTE: To quickly increase the volume, press and hold H. Press z. NOTE: To quickly decrease the volume, press and hold z.
S ou n dba r Con t r ol s VOICE ASSISTANT CONTROLS You can use the Action button b and Microphone off button n to control Google Assistant (see page 29) or Amazon Alexa (see page 32). Action button Microphone off button ADJUST THE AUDIO To adjust the bass, treble, center channel, and height channel, use the Bose Music app. You can access these options from the Settings menu.
VOICE ASSISTA N T VOICE ASSISTANT OPTIONS You can set the soundbar to quickly and easily access Google Assistant or Amazon Alexa. NOTE: • You can’t set the soundbar to access Google Assistant and Amazon Alexa at the same time. • Google Assistant and Amazon Alexa aren’t available in certain languages and countries. PROGRAMMING OPTIONS HOW TO USE Google Assistant Use your voice and/or the Action button b (see page 29). Amazon Alexa Use your voice and/or the Action button b (see page 32).
Voi ce Assi sta n t ACCESS GOOGLE ASSISTANT With the soundbar, you can easily enjoy music at home just with your voice. You can play your favorite music, control volume, and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms, and control smart devices around your home – just by using your voice. Just say “Hey Google” or tap the Action button b to talk to Google. For more information on what Google Assistant can do, visit: https://support.google.
Voi ce Assi sta n t Use the soundbar controls You can use the Action button b and Microphone off button n to control Google Assistant. They are located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request. Talk to Google For a list of things to try, visit: https://support.google.com/assistant Stop alarms and timers Tap b. Stop Google Assistant Tap b. Tap n.
Voi ce Assi sta n t PLAY MUSIC WITH GOOGLE ASSISTANT Ask Google to play music from your default audio service or from a specific audio service. Start with “Hey Google,” then say: THINGS TO TRY EXAMPLES OF WHAT TO SAY Play some music. Play music NOTE: Google Assistant uses your default audio service. To change the default audio service, use the Google Assistant app. Control your speaker Turn up the volume. Play NPR on TuneIn.
Voi ce Assi sta n t ACCESS AMAZON ALEXA With Alexa on your soundbar, you can simplify your life and use your voice to control your music and much more. Using Alexa is as easy as asking a question. Just ask and Alexa can play your favorite song, skip to the next track, change the volume, read you the news and more. Alexa on your soundbar makes it easier then ever to control your smart home, just by using your voice. For more information about what Alexa can do, visit: https://www.amazon.
Voi ce Assi sta n t THINGS TO TRY EXAMPLES OF WHAT TO SAY Discover more skills Help me get started with skills. Stop Alexa Stop. Use the soundbar controls You can use the Action button b and Microphone off button n to control Amazon Alexa. They are located on the top of the soundbar. Microphone off button THINGS TO TRY WHAT TO DO Tap b then say your request. Talk to Alexa For a list of things to try, visit: https://www.amazon.com/usealexa Stop alarms and timers Tap b. Stop Alexa Tap b.
Voi ce Assi sta n t CALLING AND MESSAGING WITH AMAZON ALEXA Help your household and family stay better connected. Let Alexa turn your device into an intercom to open up instant two-way conversations between rooms or homes, or send one-way announcements from any room. Use Alexa to call or message almost anyone for free on your supported Alexa device or the Alexa app on your supported mobile phone or tablet.
Voi ce Assi sta n t THINGS TO TRY EXAMPLES OF WHAT TO SAY Call an emergency contact Call my emergency contact. Make an announcement Announce that dinner is ready. SET UP DO NOT DISTURB You can temporarily disable all incoming notifications, announcements, and calls to the soundbar. Use your voice Start with “Alexa,” then say: THINGS TO TRY EXAMPLES OF WHAT TO SAY Enable Do Not Disturb Turn on Do Not Disturb. Disable Do Not Disturb Turn off Do Not Disturb.
Voi ce Assi sta n t Use your voice Start with “Alexa,” then say: THINGS TO TRY EXAMPLES OF WHAT TO SAY Power on TV Turn on TV. Power off TV Turn off TV. Play video Play. Pause video Pause. Resume video Resume. Skip video forward Next. Skip video backward Previous. Switch input to Bluetooth audio Switch to Bluetooth. Watch a specific network* Watch NFL Network. Watch a specific channel number* Watch channel 802. Skip to the next channel* Next channel.
P RESET r eset P ERSON er son A alizat L IZ AT ION io n You can control presets using the Bose Music app or the remote. NOTE: You can’t set presets when your source is a Bluetooth connection. SET A PRESET 1. Stream music using the Bose Music app. 2. On the remote, press the Bose Music button m. 3. Press and hold a preset button until you hear a tone.
P r eset P er son alizat io n PLAY A PRESET Once you personalize presets, press a preset button on the remote to play music.
Bluetooth B LU E TO OT H CONNECTIONS Con n ect ions CONNECT A MOBILE DEVICE 1. On the remote, press the Bluetooth button l. The light bar pulses blue. 2. On your mobile device, turn on the Bluetooth feature. NOTE: The Bluetooth menu is usually found in the Settings menu. 3. Select your soundbar from the device list. NOTE: Look for the name you entered for your soundbar in the Bose Music app. If you didn’t name your soundbar, the default name appears.
Bluetooth B LU E TO OT H CONNECTIONS Con n ect ions DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device. TIP: You can also use Bluetooth settings on your mobile device. Disabling the Bluetooth feature disconnects all other devices. RECONNECT A MOBILE DEVICE On the remote, press the Bluetooth button l. The soundbar tries to connect with the most recently-connected devices. NOTES: • Make sure the Bluetooth feature is enabled on your mobile device.
St r eam STREA M AU Aud D IO i o W Ii T th H A IR ir P play L AY The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers. NOTES: • To use AirPlay 2, you need an Apple device running iOS 11.4 or later. • Your Apple device and soundbar must be connected to the same Wi-Fi network. • For more information about AirPlay, visit: https://www.apple.com/airplay STREAM AUDIO FROM THE CONTROL CENTER 1.
SOUN D BA R STATUS The LED light bar located on the front of the soundbar shows the soundbar status. Light bar NOTE: The light bar displays one status at a time of the selected source. WI-FI STATUS Shows the Wi-Fi connection status of the soundbar. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing white Connecting to Wi-Fi Solid white then fades to black Connected to Wi-Fi BLUETOOTH STATUS Shows the Bluetooth connection status of mobile devices.
S ou n dba r Status VOICE ASSISTANT STATUS Shows the status of your voice assistant.
S ou n dba r Status Microphone off light Microphone off light LIGHT ACTIVITY SYSTEM STATE Solid red The microphone is off MEDIA PLAYBACK AND VOLUME STATUS Shows the soundbar status when controlling media playback and volume.
S ou n dba r Status UPDATE AND ERROR STATUS Shows the status of software updates and error alerts.
A DVA NCE D F E AT URES DISABLE/ENABLE WI-FI CAPABILITY On the remote, press and hold the Bose Music button m and Skip forward button v until the light bar pulses white twice then fades to black.
Con n ect BOSE CONNECT Bose P r ROD od u UC cts TS CONNECT ACCESSORIES (OPTIONAL) You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner’s guide. • Bose Bass Module 700: Bose.com/BM700 • Bose Bass Module 500: Bose.com/BM500 • Bose Surround Speakers 700: Bose.com/SS700 • Bose Surround Speakers: Bose.
Con n ect Bose P r od u cts Connect using the Bose Music app To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the soundbar, use the Bose Music app. For more information, visit: worldwide.Bose.com/Support/Groups NOTES: • Make sure that the product you’re connecting is powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner’s guide. • You can connect only one product at a time to the soundbar.
Car CA RE e a An Nd D Ma A in INT t en ENA an NCE ce UPDATE THE SOUNDBAR The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network. INSTALL THE REMOTE BATTERIES 1. Slide open the battery compartment cover on the back of the remote. 2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols on the batteries with the H and z markings inside the compartment. 3. Slide the battery compartment cover back into place.
Car e a n d M a in t en a n ce CLEAN THE SOUNDBAR Wipe the outside surfaces of the soundbar with a soft, dry cloth. CAUTIONS: • Do NOT allow liquids to spill onto the soundbar or into any openings. • Do NOT blow air into the up-firing speakers or soundbar. • Do NOT use a vacuum to clean the up-firing speakers or soundbar. • Do NOT use any sprays near the up-firing speakers or soundbar. • Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
T ROU BL ES HOOT IN G TRY THESE SOLUTIONS FIRST If you experience problems with the soundbar: • Make sure the soundbar is connected to a live AC (mains) outlet. • Secure all cables. • Check the state of the soundbar (see page 42). • Download the Bose Music app and run available software updates. • Place the soundbar according to the placement guidelines (see page 16). • Move the soundbar within the recommended range of your mobile device for proper operation.
T r oubl esh oot in g SYMPTOM SOLUTION Audio isn’t playing in Dolby Atmos Check the audio stream in the Bose Music app. Make sure the HDMI cable is connected to your TV’s HDMI eARC port. Match the H and z symbols on the batteries with the H and z markings inside the compartment (see page 49). Remote is inconsistent or doesn’t work Replace the batteries (see page 49). Make sure the remote is within operating range (20 ft or 6 m) of the soundbar.
T r oubl esh oot in g SYMPTOM Soundbar doesn’t connect to bass module or surround speakers No audio from bass module or surround speakers SOLUTION Refer to your bass module or surround speakers owner’s guide for troubleshooting (see page 47). Make sure your bass module or surround speakers are compatible with the soundbar (see page 47). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.
T r oubl esh oot in g SYMPTOM Soundbar doesn’t play audio from the correct source or selects the incorrect source after a delay Soundbar and source don’t power on/off simultaneously SOLUTION Set CEC to Alternate On using the Bose Music app. Disable CEC on your source. Refer to the source owner’s guide. On the remote, press the source button for the source that is out of sync. Press the Power button I to power on/off the source.
T r oubl esh oot in g SYMPTOM SOLUTION Make sure your soundbar is powered on and in range (see page 23). Soundbar doesn’t stream audio using AirPlay Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date (see page 49). If you can’t find the AirPlay icon A in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.
T r oubl esh oot in g SYMPTOM SOLUTION Make sure the Microphone off light isn’t glowing red. To turn on the microphone, see page 30. Make sure Google Assistant has been set up using the Bose Music app (see page 28). NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Connect your mobile device to Wi-Fi. Make sure you’re in a country where Google Assistant is available.
T r oubl esh oot in g SYMPTOM SOLUTION Make sure the Microphone off light isn’t glowing red. To turn on the microphone, see page 33. Make sure Alexa has been set up using the Bose Music app (see page 28). NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you’re in a country where Amazon Alexa is available. Make sure you are using the most up-to-date version of the Alexa app.
T r oubl esh oot in g SYMPTOM SOLUTION Soundbar doesn’t reconnect to a previouslyconnected Bose SoundLink Bluetooth speaker On your speaker, use the product controls to cycle through the product device list until you hear the name for your soundbar. For product-specific instructions, refer to your speaker owner’s guide. Soundbar doesn’t reconnect to previouslyconnected Bose headphones Connect using the Bose Music app. You can access this option from the Settings menu.
T r oubl esh oot in g RESET THE SOUNDBAR Factory reset clears all source, volume, network, and ADAPTiQ audio calibration settings from the soundbar and returns it to original factory settings. 1. On the remote, press and hold the Power button I and Skip forward button v for 5 seconds until light bar pulses white twice then fades to black. The soundbar reboots. When the reset is complete, the light bar glows solid amber. 2. To restore the soundbar’s network and audio settings: a.
AP P END I X: SET U P REF ERENCE CONNECTION OPTIONS Connect the soundbar to your TV using one of the following connection options: • Option 1 (preferred): HDMI eARC (Enhanced Audio Return Channel) or ARC • Option 2: Optical NOTES: • To deliver the Dolby Atmos surround-sound experience, you must connect the HDMI cable to the HDMI eARC port on your TV.
App en d ix : S et u p R ef er enc e CONNECT THE SOUNDBAR TO YOUR TV After choosing an audio cable, connect the soundbar to your TV. Option 1 (preferred): HDMI eARC or ARC 1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC port. NOTE: To deliver the Dolby Atmos surround-sound experience, you must connect the HDMI cable to the HDMI eARC port on your TV. If your TV doesn’t have an HDMI eARC port, you can connect the cable to the HDMI ARC port to receive spacious and life-like sound. 2.
App en d ix : S et u p R ef er enc e Option 2: Optical If your TV doesn’t have an HDMI eARC (or ARC) port, use the optical cable to connect the soundbar to your TV. 1. Remove the protective cap from both ends of the optical cable. CAUTION: Inserting the plug with the cap attached can damage the plug and/or the port. 2. Insert one end of the optical cable into your TV’s Optical OUT port. CAUTION: Inserting the plug with the wrong orientation can damage the plug and/or the port. 3.
App en d ix : S et u p R ef er enc e CHECK FOR SOUND 1. Power on your TV. 2. Turn off your TV speakers. NOTE: Refer to your TV owner’s guide for more information. 3. If you are using a cable/satellite box or other secondary source: a. Power on this source. b. Select the appropriate TV input. 4. Power on the soundbar (see page 23). You hear sound coming from the soundbar. 5. On the remote, press the Mute button A. You don’t hear sound coming from the TV speakers or soundbar.
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SMART SOUNDBAR 900 S TA R T H E R E 9
a b Place your soundbar Connect to power Keep at least 1 – 3 ft (0.3 – 0.9 m) away from other wireless equipment. Your soundbar powers on, and the light bar glows solid amber.
c d BOSE MUSIC Download the Bose Music app to set up your soundbar On your phone, use the camera to scan the QR code or go to app.Bose.com/SB900 Follow the app instructions to complete setup You can also use the app to: Add music services. Customize the sound experience. Add a voice assistant. Get new features. NOTE: For more information, refer to the owner’s guide at worldwide.Bose.
w worldwide.Bose.
