User's Manual

28 - ENGLISH
TROUBLESHOOTING
Problem What to do
Headphones don’t
turn on
• Power on the headphones (see “Powering on/o” on page 9).
• Charge the battery.
Headphones don’t
pair with mobile
device
• On your mobile device:
– Turn the Bluetooth feature o and then on.
– Delete your Bose
®
SoundSport
®
Pulse headphones from the
Bluetooth list on your mobile device. Pair again.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Pair a dierent mobile device (see “Pairing your mobile device using
the Bose® Connect app” on page 17).
• Visit: global.Bose.com/Support/SSP to see how-to videos.
• Clear the headphone pairing list: Press and hold the Power/Bluetooth
button for 10 seconds until you hear “Bluetooth device list cleared.”
Delete your Bose SoundSport Pulse headphones from the Bluetooth
list on your mobile device. Pair again.
Headphones
don’t pair with
NFC-enabled mobile
device
• Make sure your mobile device supports NFC.
• Unlock your mobile device and turn on the Bluetooth and NFC
features.
• Tap the NFC touchpoint on the back of your mobile device to the back
of the inline remote.
No sound
• Power on the headphones and charge the battery.
• Increase the volume on your headphones and mobile device.
• Press the Power/Bluetooth button to hear the connected mobile
device. Make sure you are using the correct device.
• Move your mobile device closer to the headphones and away from any
interference or obstructions.
• Use a dierent music source.
• Pair a dierent mobile device (see “Pairing your mobile device using
the Bose® Connect app” on page 17).
• If two mobile devices are connected, pause the first mobile device and
play the other mobile device.
• If two mobile devices are connected, move the mobile devices within
range of the headphones (30 ft. or 10 m).