BASS MODULE 500
IMPORTA N T SA F ET Y I N STR UCT I O N S Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4.
IMPORTA N T SA F ET Y I N STR UCT I O N S WARNINGS/CAUTIONS This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock. This symbol on the product means there are important operating and maintenance instructions in this guide. Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material.
R EG U L ATORY I N FOR M AT IO N NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
R EG U L ATORY I N FOR M AT IO N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20dBm EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations. This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member States listed in the table.
R EG U L ATORY I N FOR M AT IO N Taiwan Restriction of Hazardous Substances Table Equipment name: Wireless Bass Module, Type designation: 425843 Restricted substances and its chemical symbols Hexavalent chromium (Cr+6) Polybrominated biphenyls (PBB) ○ ○ ○ Polybrominated diphenyl ethers (PBDE) ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ - ○ ○ ○ ○ ○ - ○ ○ ○ ○ ○ Unit Lead (Pb) PCBs - ○ Metal Parts - ○ Plastic Parts ○ Speakers Cables Mercury (Hg) Cadmium (Cd) Note 1: “○” indicates that the pe
L EG A L IN FOR M AT ION Security Information T his product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available. Google Play is a trademark of Google LLC.
CON T EN TS WHAT’S IN THE CARTON Contents.............................................................................................................................. 10 BASS MODULE PLACEMENT Recommendations.......................................................................................................... 11 POWER Connect the bass module to power......................................................................... 12 CONNECT TO A SOUNDBAR OR SPEAKER Choose your connection method.............
CON T EN TS TROUBLESHOOTING Try these solutions first................................................................................................. 20 Other solutions................................................................................................................. 20 Reset the connection to the soundbar.................................................................... 22 Reset the bass module................................................................................................
W HAT’S IN T HE CA RTON CONTENTS Confirm that the following parts are included: Bose Bass Module 500 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service. Visit: global.Bose.
BASS M OD UL E P L ACEM ENT RECOMMENDATIONS For best performance, follow these recommendations when placing the bass module: Do NOT place any objects on top of the bass module. To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the bass module. Place the bass module outside and away from metal cabinets, other audio/video components and direct heat sources. Place the bass module on a stable and level surface.
P OW ER CONNECT THE BASS MODULE TO POWER 1. Connect the power cord to the b connector on the bass module. POWER 2. Plug the other end of the power cord into an AC (mains) power outlet.
CON N ECT TO A SOUN D BA R OR S P E A K E R CHOOSE YOUR CONNECTION METHOD The way you connect the bass module depends on your soundbar or speaker. Choose your connection method from the table below. SOUNDBAR OR SPEAKER CONNECTION METHOD Connect using the Bose Music app (see page 14). Bose Soundbar 500 or Bose Soundbar 700 NOTE: If you can’t access or have trouble connecting using the Bose Music app, see “Troubleshooting” on page 20.
Connect to a SOundbar or speaker CONNECT USING THE BOSE MUSIC APP 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen. 3. Tap Settings > Accessory Speakers > Add Bose Accessory Speakers. 4. Follow the app instructions. New to the Bose Music app? 1. On your mobile device, download the Bose Music app. 2. Follow the app instructions.
Connect to a SOundbar or speaker CONNECT USING THE SOUNDTOUCH 300 REMOTE 1. On your soundbar’s remote, press the SoundTouch button e. 2. Press and hold k until the connectivity light l on the soundbar blinks white. Once connected, you hear a tone. The light on the back of the bass module and l on the soundbar glow white. NOTES: Connecting may take several minutes. If the bass module doesn’t connect to the soundbar, see “Troubleshooting” on page 20.
Connect to a SOundbar or speaker CONNECT USING AN AUDIO CABLE You can connect the module to the soundbar or speaker using a 3.5 mm audio cable (not provided). If you don’t have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit worldwide.Bose.com/Support/BASS500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store. 1. Connect one end of a 3.5 mm audio cable to the x connector on the bass module.
Connect to a SOundbar or speaker 2. Connect the other end of the cable to the h connector on the back of the soundbar or speaker. BASS NOTES: Bose TV Speaker: Make sure to connect the cable to the h connector, not the B connector. SoundTouch 300 soundbar: Connect the cable to the p connector. 3. Check for sound (see page 15).
BASS M OD U L E STATUS STATUS LIGHT The light on the back of the module shows system status.
CA R E A N D M A IN T EN A N CE CLEAN THE BASS MODULE Clean the exterior of the bass module with a soft, dry cloth. CAUTIONS: Do NOT allow liquids to spill onto the bass module or into any openings. Do NOT use any sprays near the bass module. Do NOT use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives. Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service.
T R OUBL ESHOOTI N G TRY THESE SOLUTIONS FIRST If you experience problems with the bass module: Unplug the power cords for the bass module and soundbar or speaker, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Secure all cables. Check the bass module status (see page 18). Move the bass module and soundbar or speaker away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
T R OUBL ESHOOTI N G SYMPTOM PROBLEM SOLUTION WHAT TO DO Unmute the system. Increase the volume. Confirm that the soundbar or speaker is playing audio. If not, refer to your soundbar or speaker owner’s guide for troubleshooting (see page 24). Test different sources (if available). Intermittent or no audio Make sure that you’re playing audio that has bass frequencies, such as music or movies.
T R OUBL ESHOOTI N G RESET THE CONNECTION TO THE SOUNDBAR If the bass module no longer connects to the soundbar, reset the bass module’s wireless connection. Resetting the wireless connection causes the soundbar to try to reconnect to the bass module, which may resolve connection issues. To reset the wireless connection, press the button on the back of the bass module. When the bass module reconnects to the soundbar, you hear a tone and the light on the back of the bass module glows white.
T R OUBL ESHOOTI N G RESET THE BASS MODULE Resetting the bass module clears all wireless connection information and returns the bass module to original factory settings. 1. Press and hold the button on the back of the bass module until the system status light blinks white. When the reset is complete, the light blinks amber. 2. Connect the bass module to the soundbar (see page 13).
R EF ER EN CE ACCESS YOUR SOUNDBAR OR SPEAKER OWNER’S GUIDE For instructions and troubleshooting specific to your soundbar or speaker, refer to your soundbar or speaker owner’s guide. Visit: Bose Soundbar 500: worldwide.Bose.com/Support/SB500 Bose Soundbar 700: worldwide.Bose.com/Support/SB700 SoundTouch 300 soundbar: global.Bose.com/Support/ST300 Bose TV Speaker: worldwide.Bose.
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