Safety Instructions

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42
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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Microphone doesn’t pick
up sound
Make sure the microphone openings on the front edge of
each of the earbuds are not blocked.
Try using your voice assistant and see if your voice assistant
hears your voice.
Try another voice assistant.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 34).
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If your charging case has been exposed to high or low
temperatures, let the case return to room temperature.
Charge again (see page 31).
Earbuds don’t respond to
touch control
For multi-tap functions, vary the tap pressure.
Make sure your hands are dry.
If your hair is wet, make sure it isn't interfering with the touch
surface.
If wearing gloves, remove them before tapping the touch
control surface.
Can’t access Shortcut
Make sure you have set a Shortcut using the Bose Music app.
If the controls are locked, make sure you are using the correct
earbud. To unlock the controls, use the Bose Music app.