Safety Instructions

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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 22).
Connect your mobile device to Wi-Fi or enable the cellular
data functionality for the Alexa app in your mobile device
Settings menu.
Make sure you’re in a country where Alexa is available
(see page 23).
Make sure the wake word is enabled (see page 27).
Make sure you are using the most up-to-date version of the
Amazon Alexa app.
Make sure your mobile device is compatible.
Remove Alexa from the earbuds using the Bose Music app.
Add Alexa again.
For additional support,
visit: https://www.amazon.com/usealexa
Your Google Assistant
doesn’t respond
Make sure your Google Assistant has been set up using the
Bose Music app (see page 22).
Connect your mobile device to Wi-Fi or enable the cellular
data functionality for your Google Assistant app in your
mobile device Settings menu.
Make sure you’re in a country where Google Assistant is
available (see page 25).
Make sure the wake word is enabled (see page 27).
Make sure you are using the most up-to-date version of the
Google Assistant app.
Remove your Google Assistant from the earbuds using the
Bose Music app. Add your Google Assistant again.
Make sure your mobile device is compatible or for additional
support, visit: https://support.google.com/headphones
Eartips falling o Securely attach the eartips to the earbuds (see page 16).
Earbuds lost Use the Bose Music app to help find your lost earbuds.
Voice prompt language
unavailable
To customize or disable voice prompts, use the Bose Music
app (see page 12). You can access this option from the
Settings menu.