User Manual

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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the bass module:
Unplug the power cords for the bass module and soundbar, wait 30 seconds and
plug them firmly into a live AC (mains) outlet.
Secure all cables.
Check the bass module status (see page 24).
Move the bass module and soundbar away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
Move the bass module within the recommended range of your wireless router or
mobile device for proper operation.
Place the bass module according to the placement guidelines (see page 10).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose
®
customer service.
Visit: worldwide.Bose.com/Support/BASS700
SYMPTOM SOLUTION
Bose® Music app
doesn’t work on
mobile device
Make sure the Bose Music app is compatible with your device.
Visit: global.Bose.com/Support
Bass module
doesn’t connect
to the soundbar
Confirm that the status light is blinking amber, indicating that the bass
module is ready to connect (see page 24).
Repeat the connection process (page 13).
Unplug the power cords for the bass module and soundbar, wait 30
seconds and plug them firmly into a live AC (mains) outlet.
Connect the bass module to the soundbar using a 3.5 mm audio cable
(see page 29).
NOTE: If you don’t have a 3.5 mm audio cable (commonly used for
headphones and mobile devices), contact Bose customer service
to obtain this part. You can also purchase this part at your local
electronics store.