User Manual

TROUBLESHOOTING
27
|
ENG
SYMPTOM SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar is playing audio. If not, refer to your soundbar
owner’s guide for troubleshooting. Visit:
Bose
®
Soundbar 500: worldwide.Bose.com/Support/SB500
Bose Soundbar 700: worldwide.Bose.com/Support/SB700
SoundTouch
®
300 soundbar: global.Bose.com/Support/ST300
Confirm that the system status light is glowing solid white, indicating
that the bass module is connected to the soundbar (see page 24).
Test dierent sources (if available).
Make sure that you’re playing audio that has bass frequencies, such as
music or movies.
Repeat the connection process (see page 13).
Place the bass module according to the placement guidelines
(see page 10).
Poor or distorted
sound from bass
module
Test dierent sources (if available).
Place the bass module according to the placement guidelines
(see page 10).
Remove all protective films from the bass module.
Run ADAPTiQ® audio calibration (see page 17).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Bass is too heavy
or low
Adjust the bass (see page 21).
Run ADAPTiQ audio calibration (see page 17).
NOTE: If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Place the bass module according to the placement guidelines
(see page 10).