Owner's Manual

40
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
connect to Wi-Fi
network
In the Bose
®
Music app, select correct network name, and enter
the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
If your network information has changed, see page 16.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure both
the mobile device and soundbar are connecting to the same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app and restart setup.
Connect to the network using an Ethernet cable.
Soundbar doesn’t
connect to mobile
device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 28).
Connect a dierent mobile device (see page 28).
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth
pairing list and connect again (see page 28).
Clear the soundbar’s pairing list (see page 29) and connect again
(see page 28).
Bose Music app
doesn’t work on
mobile device
Make sure the Bose Music app is compatible with your device.
Visit: worldwide.Bose.com/Support/SB500
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 15).
Soundbar isn’t visible
to add to a nother
Bose account
In the Bose Music app, make sure the soundbar is set to Public.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.