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North America Customer Service Policy
Customer satisfaction is our primary and foremost goal at BOSS AUDIO Systems . To achieve
that, we have gathered a team of experts to answer all and any questions and concerns our valued
customers may have. They can be contacted via phone [phone], 8:30 am-5 pm PST, and/ or
http://www.bossaudio.com/technical-support/tickets/
Also, eSUPPORT is available on our website where we provide the latest news, information and
FAQ on our products. It is frequently updated with the “Latest Download Files”, and, the “Latest
Knowledge-base Articles”.
We take pride in the quality of our products and we attest to that by offering one year warranty
both for parts and labor.
30-Days Service Policy
If your product fails within 30 days of purchase, BOSS AUDIO Systems will gladly pay for
both ways shipping, to repair or replace your unit. In this case you need to contact us within 30
days of purchase to obtain return authorization number. We use ground shipping with tracking
number.
1-Year Free Parts & Labor
BOSS AUDIO Systems stands behind all our products with free parts and labor for 1-year from
your date of purchase.
All BOSS AUDIO Systems products are warranted for period of one year from the date of
purchase against defects in materials and workmanship. The warranty is for repair or
replacement at the sole discretion of the selling dealer.If we choose to replace your product, we
may replace it with a new or reconditioned unit of the same or similar design. Customer is
responsible for freight charges incurred to return the product and must include a cashier’s check
or money order in the amount of $20.00 for continental U.S. or $35.00 for Hawaii, Alaska,
Canada and Puerto Rice, payable to BOSS AUDIO Systems to cover return shipping and
handling. For all other countries contact our technical support. You must send a copy of the
original invoice with date of purchase. Please enclose a letter stating the problem you are having
with the product, your daytime phone number, and your return shipping address (no P.O. Box
please). Please contact our technical support to receive a Return Authorization number (RA#)
before sending your item.
Please enclose a letter stating the problem you are having with the product, your daytime phone
number, and your return shipping address (no P.O boxes). Please Contact us to receive a Return
Authorization number (RA#) before sending your defective item.
This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or
physical damage, any repair or modification performed by someone other than a BOSS AUDIO