Warranty Guide

January 2019
NORSTAR OFFICE PRODUCTS SIX-YEAR LIMITED WARRANTY FOR CHAIRS
NORSTAR Office Products wants you to be happy with our products. When used and maintained properly, they will provide you with years of satisfaction.
NORSTAR chairs are warranted against manufacturing defects in material and workmanship for six years from the ORIGINAL DATE OF RETAIL PURCHASE with the following
exceptions: Upholstery materials, foam, gas cylinders, wood components and control mechanisms. Upholstery materials and foam are warranted against unusual wear or
deterioration and gas cylinders, wood components, and controls against structural failure or unusual wear for TWENTY-FOUR months.
The warranty obligation is limited to the replacement or repair, at NORSTAR OFFICE PRODUCTS’ option, of defective parts and components. The warranty of this product is null
and void if the product is subject to negligence, abuse, misuse, modification, accident, or if the customer does not perform the necessary maintenance outlined below. The
warranty is only applied to the original retail purchaser of the product and will not be honored if the product is resold. All warranties are for normal usage defined as a 40 hour
workweek by persons weighing 275 or less. Exceptions are the model B205 that is limited to 150 pounds. The B709, B990, B991, B992 and B994 which are limited to 400 pounds
and B670, B9591, B9595 and BR99801 which are limited to 300 pounds.
Should any component be found to be defective under normal single shift usage (eight hours a day), that component will be replaced free of charge. In order to get the replacement
part, please return the product or part to the dealer from whom it was purchased. The dealer will send the defective part to the manufacturer, freight prepaid. The manufacturer will
replace the defective parts and send them to the dealer, freight prepaid. The manufacture is not responsible for labor and/or redelivery charges. Customers must be responsible for
maintenance of this product including assembly, cleaning, and making sure all hardware is securely fastened.
This warranty applies only to the product; the manufacturer is not responsible in any way for loss, inconvenience or any other special or consequential damages. This warranty is
the only warranty applicable on all Norstar products. All other warranties, expressed or implied prior, are disclaimed.
NORSTAR OFFICE PRODUCTS ONE-YEAR LIMITED WARRANTY FOR CASEGOODS AND SLIP COVERS
NORSTAR casegoods and slip covers are warranted against manufacturing defects in material and workmanship for one year from the ORIGINAL DATE OF RETAIL PURCHASE.
NORSTAR OFFICE PRODUCTS SALES POLICIES
ORDERING:
• No minimum order is ever required by Norstar Office Products.
• All purchase orders and cancellations must be issued IN WRITING and faxed, mailed, entered online or e-mailed to Norstar Office Products.
Customer cancellations must be confirmed IN WRITING to Norstar.
Norstar will cancel orders remaining open in excess of 10 days from date of PO receipt or from customer required ship date, unless otherwise noted.
• All orders for items that are in stock will be expedited/shipped within a 48 hour period upon receipt of a confirmed purchase order in writing.
• If any item in your purchase order is not in stock, you will be notified. Upon notification, you will have the following three options to choose from in regard to
your order:
1. Ship the items that are available now and back order the out of stock items. (Split-shipment)
2. Hold the order until all items are in stock and then ship the entire order complete. (Hold and Consolidate)
3. Ship the items that are available now and cancel the order for items not in stock.
TERMS OF SALE:
• All dealers may choose to apply for credit terms with Norstar Office Products by completing our credit application. Upon approval of the credit application,
net 30 days terms will be extended to you along with a pre-set maximum credit limit. There is an automatic late penalty fee of $24 for any invoice that is not
paid within 30 days from the date of our invoice. In addition, past due accounts are subject to a finance charge of 1.5% per month, which is 18% annually.
Any check returned for insufficient funds will be assessed a $25 fee.
• For clients with no credit account with Norstar, full payment in advance will be required for all orders. Payment must be received within 48 hours to retain
available inventory.
• Norstar Office Products reserves the right to adjust pricing at any time.
SHIPPING INFORMATION: F.O.B. Factory
• NORSTAR Office Products’ responsibility ceases and title of goods is passed to the customer when a shipment is accepted for transportation by any carrier
from our factory/warehouse (Commerce or Atlanta). Carrier routing will be established by Norstar Office Products if it is not otherwise indicated on Client’s
purchase order.
• The customer is responsible for any applicable fee’s associated with address corrections made after the product has left our facility.
• All freight charges for shipments will be added to the Norstar invoice and billed to the customer unless otherwise instructed on the purchase order.
• Customers do have the option to designate their own Carrier and make payment for freight charges directly to their Carrier. In such cases, the instructions
for shipping must be stated clearly on the purchase orders and a $4.00 per carton S&H fee will be billed as a separate line item on your invoice.
• For 3
rd
Party Shipments, if any shipment is received damaged, please note the damage on the Carrier freight bill at the time of acceptance and immediately
file a claim for appropriate damages with the Carrier. Any concealed damages must be reported to the transportation company within 15 days from the date
of delivery. All damaged merchandise claims must be filed directly with the delivering Carrier.
• Shipping quotes are valid only until expiration date.
• Will call orders will be held for 24 hours maximum.
RETURN POLICY:
If you are not satisfied with your merchandise, or if you find that it is defective or damaged, it may be returned or exchanged within 30 days of the original
purchase date from Norstar with proof of purchase.
• After 30 days, Norstar will replace the defective or damaged parts and components based on the guidelines within the limited warranty.
• A Return Merchandise Authorization (RMA) number must be obtained to process the return and is valid for 30 days from date issued and must be
included with the returned product.
• Merchandise returned free of defects or damages must be returned in its original packaging and in re-saleable condition. Customer must return the
merchandise freight prepaid to Norstar’s designated location. Norstar will not refund to customer the original shipping charges. In addition, Norstar can
assess up to a 25% restocking fee against the Customer’s account on all non-defective returns for refund/exchange.
• Credit for the full cost minus shipping and processing fees, where applicable, will be issued to customers upon receipt of the returned merchandise.
• Damages due to freight carrier mishandling and/or concealed damage, must be reported within 15 days of receipt of product. Credit for damaged
merchandise will be issued to customers upon resolution of the claim to the freight carrier on behalf of the customer.
• Damages done when shipping 3
rd
party are not covered in this return policy. Customer will be responsible for any claims that need to be filed with the
3
rd
party carrier, both Trucking and Fed Ex/UPS.
PRODUCT POLICY:
• All products are subject to change. Measurements and finishes are subject to slight variations.
The pricing contained herein reflects standard freight through port of entry, and from Norstar Office Products warehouses. All pricing is FOB our facility. Norstar Office Products reserves the right to proportionally implement on a per unit basis, any port
surcharges, including congestion and peak season charges as applied by ocean freight lines. Additionally, we reserve the right to pass along proportionally any port fees and or charges implemented by any port of entry or government agency.