Trūper Operator Manual Color Scanner Part Number S006830 Rev.
Böwe Bell + Howell Scanners Please read this manual for information about the proper installation, operation and maintenance of the scanner. Keep this documentation in a safe place for future reference. Disclaimer The instructions and descriptions contained in this document were accurate at the time of publishing. However, succeeding products and documents are subject to change without notice. Therefore, Bowe Bell + Howell Scanners, L.L.C.
International Offices In Europe The Bowe House The Sterling Centre - Bracknell Berkshire RG12 2PW United Kingdom Telephone: +44-1344-462-103 Fax: +44-1344-462-101 Technical Support: Engsupport.scanner@bowebellhowell.com In Asia: China No. 2 room, 601 Tower W3, Oriental Plaza No. 1 East Chang An Ave, Dong Cheng Dist. Beijing, 100738 China (PRC) Telephone +86-10-85181839 Fax +86-10-85181839 www.bbhscanners.
Trademark Acknowledgments ENERGY STAR® and the ENERGY STAR certification mark are registered U.S. marks. Windows® 2000 is Microsoft® Windows® 2000 operating system. Windows® XP is Microsoft® Windows® XP operating system. Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. VirtualReScan®, Kofax® and ImageControls® are registered trademarks of Kofax Image Products.
Table of Contents Trademark Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Federal Communications Commission Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Thank You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About Trūper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Background Color Reference Plates . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Operator Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Cleaning the Outside of the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Cleaning Inside the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Roller Cleaning Paper . . . . . . . . .
When Is Shading Adjustment Required? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Shading Adjustment Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Appendix 4—Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Installing the DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Removing the Interface Board . . . . . .
Federal Communications Commission Requirements (For United States only) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Thank You Thank you for purchasing a Böwe Bell + Howell Trūper™ Color Scanner Model 3600. This is an exceptional, fast-scanning and ready-for-duty scanner. The Trūper bundle consists of everything you need to connect and operate the scanner. This includes the scanner itself, a USB 2.0 cable and VirtualReScan (VRS) image enhancement software technology. Trūper scanners are designed to be reliable, easy to connect and easy to maintain. They are also designed to handle a variety of document sizes and types.
Specifications Scanner Unit This table describes the features directly related to the Trūper scanner functionality. These features include scanning speeds, document sizes, image quality and other hardware related characteristics.
Trūper Specification Specification Environment Operating Temperature and Humidity 59°F to 86°F (15°C to 30°C), 30% to 80% RH Storage Temperature and Humidity 32°F to 95°F (0°C to 35°C), 10% to 80% RH Daily Duty Cycle 10,000 pages Additional Features End User Replaceable Feeder Rollers, Single and Multicolor Dropout (Red, Green, Blue), Switchable Background, Ultrasonic Multifeed, Scan Time Bar Code Recognition, Multistream Additional Contents Power Cord, USB Cable, Roller Cleaning Kit, CD-ROM (Ope
Advanced Features The Trūper scanner boasts a broad feature set that complements a robust hardware platform. These advanced features enhance the scanner's ability to provide clean, crisp images. Kofax VirtualReScan Plus (VRS 4.0) enables many of these features. Other features are part of the scanner driver. The following list provides a brief description of some of the more unique advanced features of Trūper.
Consumable Parts and Accessories List Consumable parts and accessories are available from the Böwe Bell + Howell Scanning Essentials online store at http://webstore.bbhscanners.com or from the reseller where you purchased the Trūper scanner.
• Depending on the computer system and the scanning or document management software application used, you may not be able to scan a large color image in high resolution. • The scanning speed will vary depending on the computer memory, CPU operating system and the scanning or document management software application used. For additional system requirements, please consult the user manual for your scanning or document management software application. www.bbhscanners.
Component Identification Document guide Feeder tray Feeder ADF door Feeder extension tray Back stopper ADF door release Document cover Auto or manual feed selector STOP/START button Power button Power indicator Exit stopper Exit tray Imprinter door AC input Fan exhaust USB connector www.bbhscanners.
Exit door release Exit door ADF glass Reference plate Reference plate ADF glass www.bbhscanners.
Minimum Space Requirements Be sure to maintain the recommended area of open space around the top and sides of the scanner as shown in the following diagrams. This will allow you to use all of the features of the scanner and will assure that there is proper ventilation for the unit. Top View Clearance necessary to remove or install the computer interface board: 13.8 in. (350 mm) 7.9 in. (200 mm) 7.9 in. (200 mm) Clearance needed to pull the exit stopper forward: 11.
Safety Precautions for the Operating Environment The Scanner Unit The following safety precautions and proper handling instructions are recommended for your safety and to extend the life of the scanner: Caution Prior to scanning with the Automatic Document Feeder (ADF), remove all staples and paper clips from the sheets that you want to scan. Do not disassemble the scanner. This will void your warranty. If there is a need to disassemble the scanner, please contact an authorized service provider.
Do not place books, paper, or other items on the scanner. Do not place the scanner in an area where there is a lot of smoke, dust, chemical fumes or vibration. Caution Do not leave the power cord plugged into the AC outlet if the scanner is not used for an extended period. Do not place the scanner on an uneven or unstable surface. Do not use the feeder tray as a handle. At least two people should carry the scanner.
Caution Do not place the scanner in direct sunlight or in a cold draft. Do not place the scanner in a vertical position. The scanner cannot function in this position. Place the scanner only in a horizontal position. Caution Do not place the scanner near a heating appliance or air conditioning vent. Do not place the scanner in a room with extremely high or low humidity. Do not place the scanner near other appliances or near machinery that generates large amounts of electro-magnetic interference (EMI).
Power Source Caution • Power requirements: Power outlet with AC 100–120 V, 50/60 Hz or AC 220–240, V 50/60 Hz. • Use a voltage level that does not vary more than ±10% from the voltage level marked on the scanner nameplate. The nameplate is located on the back side of the scanner. • The scanner must be connected to a grounded outlet. • The scanner should be used only with the power cord that is supplied with the scanner or with a power cord that has been approved by a certified electrical contractor.
• Do not place heavy objects on the disc case or drop the case. • To clean the disc, hold the disc by its edges and wipe it from the center to the edges with a dry, soft cloth. www.bbhscanners.
Installing the Scanner Quick Installation Checklist 1 Read the Trūper Operator Manual located on the Trūper Installation Resource CD-ROM. Insert the CD-ROM into the appropriate drive on the computer. Microsoft Autoplay will start, displaying the Select Your Language screen. Select your language and click OK. On the CD-ROM main menu click the trūper 3600 scanner image, select View Manuals, then select View Trūper Manual.
Unpacking the Scanner Unpack the scanner unit and the included parts. Be sure that all parts are present before installing the scanner. If there are any missing parts, please contact the reseller where you purchased the Trūper scanner. Â Note It is highly recommended that you keep the original carton and all the packing materials in case you need them later. See the “Repacking Instructions” on page 106. USB 2.
Attaching the Feeder Tray 1 Install the left side of the feeder tray by inserting the pin located in the left side of the feeder into the hole located on the left arm of the feeder tray. 2 Install the right side of the feeder tray by inserting the pin located in the right side of the feeder into the hole located on the right arm of the feeder tray. A small amount of pressure will be required to align the pin with the hole. www.bbhscanners.
Initial Setup and Installation Connecting the Scanner 1 Turn off the power for the computer. 2 Plug the scanner power cord into the AC power input on the back of the scanner and connect the other end to a power outlet. 3 Connect the supplied USB cable to an available USB 2.0 port on the computer and connect the other end to the USB connector on the scanner. • Use the supplied USB cable. • Do not connect the scanner to a USB hub. A hub connection is not guaranteed to work. USB connector AC input www.
Installing the Windows Scanner Driver 1 Press the scanner button to the ON position. • The LED will at first display a flashing orange light. • The scanner is ready when the LED displays a steady green light. Power button LED 2 Turn on the power for the computer. www.bbhscanners.
3 In Windows 2000 or Windows XP, log on with Administrator privileges. Windows will detect the scanner and start the Found New Hardware Wizard. Follow the procedure described in the following steps and diagrams: 1. Click Next. 2. Select Search for a suitable driver for my device, then click Next. www.bbhscanners.
3. Select CD-ROM drives, then click Next. 4. Insert the Trūper Installation Resource CD-ROM into the appropriate drive on the computer. 5. When Windows finds the device driver, click Next. www.bbhscanners.
6. If Windows cannot find the driver files, use the Browse option in the Files Needed dialog box. Browse to the folder D:\minidriver, where “D” is the letter for the drive that contains the Trūper CD-ROM. If there is no request for files needed, continue with the next step. 7. If the Windows XP compatibility message appears, click Continue Anyway. www.bbhscanners.
8. The Found New Hardware Wizard will now complete the installation of the driver. When the wizard has finished, click Finish to complete the installation. 9. Restart the computer. www.bbhscanners.
Trūper Software Installation Installing the Software 1 Insert the Trūper Installation Resource CD-ROM in the CD-ROM drive of the computer. • If Microsoft Autoplay is active, the installation menu will appear and you can continue with the next step. • If the installation menu does not appear, select the Windows option Start, Run and type D:\ where “D” is the letter of drive that contains the Trūper CD-ROM. Locate the file setup.exe on the CD-ROM and double click the file to open the installation menu.
3 Click Install Software. Click the Install Software steps sequentially, Step 1 to Step 4. In Windows 2000 or Windows XP, you will need to log on to the computer with Administrator privileges in order to complete the installation. Please refer to your Windows user manual or call your information technology department to find out how to log on with Administrator privileges. 4 User Utility 1. Click Step 1 User Utility. The User Utility must be installed to properly operate the scanner. www.bbhscanners.
2. Read the license agreement and click Yes to accept the agreement. 3. Click Next to select the default destination folder for the program files (recommended). To install the files in a different folder, click Browse and select a different destination, then click OK in the Choose Folder window. www.bbhscanners.
4. Click Next to select the default folder for program icons. The User Utility Setup is performing the installation. www.bbhscanners.
5. When the setup is complete, click Finish. The Trūper User Utility Help files will automatically install. www.bbhscanners.
6. Click Next to continue. 7. When the setup is complete, click Finish. www.bbhscanners.
5 ISIS Driver 1. Click Step 2 ISIS Driver. The Pixel Translations BBH 3600 ISIS driver must be installed to properly operate the scanner. 2. Read the license agreement and click Yes to accept the agreement. www.bbhscanners.
3. Close all other Windows programs, then click Next. The ISIS Driver Setup is performing the installation. www.bbhscanners.
4. When the setup is complete, select No, I will restart my computer later, then click Finish. Â Note If you select the option to restart the computer, you will also need to restart the scanner. After you restart the computer, log on with Administrator privileges, then select Start and Run on the taskbar. In the Run dialog box type D:\setup.exe, where “D” is the letter for the drive that contains the Trūper CD-ROM. Then click OK to start the setup.
6 VirtualReScan 1. Click Step 3 VirtualReScan. More detailed information about VRS installation is available in the VirtualReScan Installation Guide on the Trūper Installation Resource CD-ROM. Select View Manuals on the installation Main Menu. 2. The installation wizard is preparing to install VRS. www.bbhscanners.
3. The Install VRS only option is selected by default. Click Next to continue. 4. Enter your name, company name and e-mail address for VRS product registration. If you do not wish to be contacted with VRS product-related information, select the contact option check box. Click Next to continue. www.bbhscanners.
5. The Part Number, Serial Number and Product Code for VRS software is automatically populated. Click Next to continue. 6. Click Next to select the default destination folder for the program files (recommended). To install the files in a different folder, click Change and select a different destination, then click OK. www.bbhscanners.
7. Select BBH 3600 USB, then click Next to configure the scanner. 8. Click Install. www.bbhscanners.
The installation wizard will perform the installation. 9. Please ignore by clicking OK in the Sentinel dialog box. (Sentinel is a licensing utility for VRS.) www.bbhscanners.
10. When the installation is complete, click Finish. 11. Click Yes to restart the computer. www.bbhscanners.
Driver Selection: Scanning Applications with VRS Connectivity VirtualReScan is compatible with most scanning applications. When starting your scanning application, you may be requested to select a scanner or a scanner source. Depending on your application, select one of the following: • For ImageControls applications, set Scanner Source to: Bowe Bell & Howell 3200-3600 with SVRS. • For ISIS applications, set Scanner Selection to: Kofax VRS Scanner. This is the certified ISIS driver for this configuration.
View Manuals The Trūper Operator Manual and VRS manuals are available on the Trūper Installation Resource CD-ROM. To view the manuals you will need Adobe Acrobat Reader. 1 Insert the CD-ROM in the computer. 2 Click View Manuals from the Main Menu. 3 Select a manual from the list. Contents of the Installation Resource CD-ROM • Select Scanner • Install Software 1. User Utility 2. ISIS Driver 3. VRS 4.
Operating the Scanner Turning on the Scanner 1 Turn on the scanner. • Press the power button to the ON position. • The LED will at first display a flashing orange light. • The scanner is ready for scanning when the LED displays a steady green light. 2 After the scanner’s LED light is green, turn on the computer. Power button LED www.bbhscanners.
LED Status Indicator The color of the LED light indicates the status of the scanner: LED Light Status Green Ready to scan or scanning in process Green (flashing) Sleep mode Green/Orange (flashing) Multifeed Ignore function set Orange Ready to scan or scanning with warning1 Orange (flashing) Initializing -- or -- Sleeping with warning2 Red An error occurred2 1. The rollers need to be cleaned or replaced. 2.
Document Preparation Prepare the documents you want to scan according to the guidelines and recommendations in this section. General Guidelines Do not scan official documents or copyrighted material: • Do NOT scan currency. • Do NOT scan copyrighted material or the work of others except for private use or when authorized by the copyright owner or owners. • Do NOT scan certificates, licenses, passports, or official or private documents except when such work is authorized.
Glued or curled documents may cause a paper jam or damage in the ADF unit. The height of the documents placed in the feeder tray must not exceed the paper limit mark that appears on the right side of the document guide. (See the diagram on page 57.
Types of Documents to Avoid in the ADF The following types of documents may cause jams in the ADF or may cause the ADF to feed more than one sheet at a time: • Overhead projector sheets, other plastic films, cloths or metallic sheets • Paper with irregularities such as tabs, staples, paste and similar items • Documents with wet ink • Thick or irregular documents such as envelopes or documents that are glued together • Thermal or heat sensitive paper • Tracing paper • Copying paper such as carbon paper • Dam
Using the Trūper ADF The Trūper ADF (Automatic Document Feeder) enables multiple sheet scanning. For the best results when scanning multiple sheets, follow the document preparation recommendations and procedures as described in “Document Preparation” on page 51. To use the Multifeed Ignore feature, refer to page 62. To load documents in the ADF, perform the following procedure: Caution Prior to scanning with the ADF, remove all staples and paper clips from sheets.
3 Adjust the document guides on the ADF so that they are slightly wider than the size of the document. Document guides 4 Set the feed selector switch to AUTO. Feed selector AUTO position www.bbhscanners.
5 When scanning documents that are longer than the feeder tray, you can pull out the feeder extension tray, which is located near the edge of the feeder tray. The extension tray will support documents up to 15 inches (381 mm) long. To handle longer paper in the exit tray, extend the exit stopper. Adjust the position of the exit stopper so that it will accommodate the length of the documents. The exit stopper is adjustable to 17 inches (432 mm).
Caution The height of the documents placed in the feeder tray must not exceed the paper limit mark that appears on the right side of the document guide. Placing more sheets in the feeder tray may cause a paper jam. Loading Portrait Loading Landscape Paper limit mark 7 Open the Scanner Properties window. You are now ready to scan. Refer to the instructions for your scanning or document management software application. www.bbhscanners.
Clearing Paper Jams in the ADF If a paper jam occurs in the ADF (Automatic Document Feeder), the jam is often the result of loading torn documents, documents with thin paper, or documents that are creased or curled on the edge going into the feeder. For information on how to prepare documents for scanning with the ADF, see “Document Preparation” on page 51.
2 Pull the jammed document out of the document feeder. ADF door When only the bottom end of jammed paper is visible with the ADF door open, keep the ADF door open and also open the exit door. Carefully remove the jammed paper through either the document feeder or the exit path, as described in “Removing Paper Jams from the Exit Path” on page 60. 3 Close the ADF door. • When you close the ADF door, close it securely until the door is locked. Do not slam the ADF door.
Removing Paper Jams from the Exit Path 1 Pull the exit stopper forward and raise the feeder tray in the direction of the arrow until the tray clicks into place. Feeder tray Exit stopper 2 Pull the exit door release lever and open the exit door. Exit door release www.bbhscanners.
3 Pull out the jammed document from the exit area. Exit door release Exit door 4 Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. If the jammed paper cannot be removed from the exit door, remove it from the document feeder as described in “Removing Paper Jams from the Document Feeder” on page 58. www.bbhscanners.
STOP/START Button Operation The scanner STOP/START button has different functions depending on the mode of operation. Emergency Stop mode (default) If the scanner is running and feeding paper, press the blue STOP/START button to immediately stop the paper in the scanner. This is the default mode of operation. Follow the Clearing Paper Jams steps to remove the paper jammed in the scanner.
Feed Modes with the ADF If the scanning application supports the Advanced Scanner Settings, the scanner can be configured in either automatic, manual or wait for start feed modes via operator selection of the Advanced Settings Manual Feed Mode. Â Note The Timeout indication is active in all Manual Feed Mode options except for “Off”. This feature sets the time between the end of the scanned batch and the “out of paper” indication.
Wait for Start to Feed In this mode, the operator can manually control the start and stop of a batch using the STOP/START button. To exit the feed mode, press the scanner’s STOP/START key and cancel scanning from the application. 1. Select Start Button from the Manual Feed Mode drop-down list. 2. Click the Start Batch button (or button with similar name). The scanner will not start feeding as it is waiting for the STOP/START button. 3. Load the document(s) under the paper feed roller. 4.
Scanner Manual Feed Setting You can use the ADF (Automatic Document Feeder) to scan a document one sheet at a time. This setting is not recommended for multiple or batch feeding; the bottom feeder roller is dropped, making it easier to scan thicker documents through the ADF. To scan a single sheet manually, perform the following procedure: 1 Set the feed selector switch to MANUAL. The feeder will adjust automatically to the manual feed position.
3 Insert one sheet of the document into the paper slot with the side to be scanned facing up. • To scan in portrait mode, insert the sheet with the top edge going first into the paper slot. • To scan in landscape mode, insert the sheet with the left edge going first into the paper slot. • See also the document loading diagrams on page 57.
3. Select a speed from the Feeding Speed drop-down list in the Advanced Settings dialog box. Detect Double Feed This function detects the feeding of more than one sheet at a time. If a double feed is detected, you can opt to be notified. The default setting for this function is stop. Â Note With this function, ultrasonic waves are aimed at the document to detect double feed by the level at which the waves pass through the sheets.
4. If the Detect Double Feed function operates incorrectly, adjust the sensitivity level by selecting one of the levels in the Sensitivity drop-down list. High Select this when feeding thin documents. Normal This is the standard sensitivity. Low Select this when feeding thick documents. 5. Select one of the following from the Action drop-down list: Beep Signal alert Stop Scanning Stops the scanning process for operator attention. This is the default setting.
Changing the Background Color You can select the background reference color for the documents you scan. The background reference color is the color of the plate that is behind the document. Depending the type of document being scanned and the features of your scanning application, the background color is important because it may affect the cropping quality of the scanned image. For example, when VRS is selected, crop filters may not work properly if the black background is not selected.
3 Locate reference plate (A). With your right index finger, press the bar inward. With the Reference Plate still pressed into place, use your left hand to roll it forward until it is in the appropriate position. Confirm that the reference plate has been turned over and is locked in position. ADF Glass Push inward Reference plate (A) Roll forward 4 Locate reference plate (B). With your right index finger, press the bar inward.
5 Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. www.bbhscanners.
Operator Maintenance Cleaning the Outside of the Scanner To maintain the scanner’s performance, clean the outside of the unit at least once per month using the following procedure: 1 Press the power button to the OFF position. Power button LED 2 Clean the exit tray, the feeder and feeder tray, ADF cover and other surfaces with a soft cloth. 3 The insertion and exit slots of the ADF can become soiled with dirt, grime and paper dust.
Cleaning Inside the Scanner If paper jamming, marking, or multiple-sheet feeding occurs frequently, clean the rollers, sensors and double feed detector as described in this section. To maintain scanning quality, clean the scanner components frequently: Clean inside the scanner at least once per week or after 20,000 sheets have been scanned, whichever comes first. To determine the number of sheets scanned, use the page 92.) Trūper User Utility.
Roller Cleaning Paper Use the roller cleaning paper to clean inside the scanner. Warning Before using the roller cleaning paper, please read these instructions completely. Keep these instructions for future reference. • KEEP THE ROLLER CLEANING PAPER AWAY FROM FIRE. • Do not use the roller cleaning paper near a heater or open flame. • Do not drink or inhale the roller cleaning paper fluid. • The roller cleaning paper may be harmful to your skin.
Cleaning the Paper Feed Roller, Separation Roller and Retard Roller 1 Press the power button to the OFF position. 2 Push the ADF door release button to open the ADF door. ADF door ADF door release 3 Use the roller cleaning paper to remove any dirt or grime from the surfaces of the paper feed roller and separation roller.
4 Open the retard cover in the direction of the arrow shown in the diagram by pulling up from the indent on the right side. Retard cover Retard roller Indent 5 Use the roller cleaning paper to remove the dirt from the surface of the retard roller. Retard roller Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all the way around the roller. www.
6 Close the retard cover in the direction of the arrow as shown in the following diagram. • When you close the retard cover, close it securely until the cover is locked. Do not slam the retard cover. Retard cover Retard roller 7 Close the ADF door. 8 Proceed to the following section, “Cleaning the Drive Rollers and Free Rollers in the ADF”. • When you close the ADF door, close it securely until the door is locked. Do not slam the ADF door.
3 Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers. Drive rollers Drive rollers Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all the way around the roller. 4 Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) free rollers.
Cleaning the Drive Rollers, Free Rollers and Exit Rollers in the Exit Door 1 Press the power button to the OFF position. 2 Pull the exit door release lever to open the exit door. Exit door release 3 Use the roller cleaning paper to remove the dirt from the surfaces of the four (4) drive rollers and the two (2) exit rollers.
4 Use the roller cleaning paper to remove the dirt from the surfaces of the six (6) free rollers. Free rollers Hold the roller to prevent it from rotating, then wipe the roller from one side to the other in the direction of the arrows shown in the diagram. Turn the roller as you continue to wipe and clean all the way around the roller. 5 Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door.
Cleaning the Background Color Reference Plates and ADF Glass 1 Press the power button to the OFF position. 2 Pull the exit door release lever to open the exit door. 3 In the scanner base assembly, clean the ADF glass (A) and reference plate (B) with the roller cleaning paper. ADF glass (A) Reference plate (B) www.bbhscanners.
4 In the exit door assembly, clean the reference plate (C) and ADF glass (D) with the roller cleaning paper. ADF glass (D) Reference plate (C) 5 Close the exit door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. www.bbhscanners.
Cleaning the Paper Sensor, Waiting Sensors and Double Feed Detector Preparation: Locate the blower accessory and remove the brush from the blower. Blower accessory Blower Sensor or detector 1 Press the power button to the OFF position. 2 Push the ADF door release button to open the ADF door. 3 Use the blower accessory to blow off any dirt from the surface of the paper sensor and waiting sensor. Also, blow off any dirt from the surface of the metal reflector sheet used by the waiting sensor.
4 Use the blower accessory to blow off any dirt from the double feed detector (A) and double feed detector (B). Double feed detector (A) 5 Double feed detector (B) Close the ADF door. • When you close the ADF door, close it securely until the door is locked. Do not slam the ADF door. Cleaning the Starting, Skew and Ending Sensors Preparation: Locate the blower accessory and remove the brush from the blower.
3 Use the blower accessory to blow off any dirt from the surface of the starting sensor, skew sensor (left), skew sensor (right) and ending sensor. Ending sensor Skew sensor (right) 4 Use the blower accessory to blow off any dirt from the reflector sheets for the starting sensor, skew sensor (left), skew sensor (right) and the ending sensor. Reflector sheet for skew sensor (left) 5 Skew sensor (left) Starting sensor Reflector sheet for starting sensor Close the exit door.
Replacing Consumables Replacing the Paper Feed Roller Module The Trūper scanner allows you to perform routine maintenance without calling a service technician. This includes replacing a variety of parts that become worn as the scanner is used. Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller modules more often if you find that cleaning inside the scanner no longer improves paper jamming, slipping, multi-feeding, marking and similar feeding problems.
3 Remove the paper feed roller module from the ADF door as shown in the following steps and diagrams. 1. Place your fingers on the tabs on the sides of the roller module and pull down the roller module in the direction of the arrow as shown in the diagram. The module will be released from the magnets located in the ADF door assembly. 2. Disengage the shaft on the roller module from the brackets in the ADF door assembly as shown in the diagram.
4 Open the Roller Exchange Kit and take out the new paper feed roller module. 5 Install the new paper feed roller module as shown in the following steps and diagrams. 1. Carefully insert the shaft on the roller module into the brackets in the ADF door assembly. 2. Carefully match the gears on the roller module with the gears in the ADF door assembly. 3.
Replacing the Retard Roller Module Replace both the feed roller module and the retard roller module after 300,000 scans. Replace the roller modules more often if you find that cleaning inside the scanner no longer improves paper jamming, slipping, multi-feeding, marking and similar feeding problems. Preparation: Open the Roller Exchange Kit. Roller Exchange Kits are available from the Böwe Bell + Howell Scanning Essentials online store at http://webstore.bbhscanners.
4 Remove the retard roller from the metal brackets by holding the ends of the roller shaft and pulling up the roller in the direction of the arrows, as shown in the following diagram. 5 Open the Roller Exchange Kit and take out the new retard roller. 6 Install the new retard roller as shown in the steps and diagram. 1. Hold the ends of the roller shaft and lower the roller into the metal brackets. 2. Match the groove on one side of the roller shaft with the metal bracket that fits the groove.
7 Close the retard roller cover. • When you close the retard cover, close it securely until the cover is locked. Do not slam the retard cover. After replacing the paper feed and retard roller modules, click the icon to open the Trūper User Utility. Select the User Utility option to clear the clean roller counter. See “Scanner Counter” on page 98. 8 Close the ADF door. • When you close the ADF door, close it securely until the door is locked. Do not slam the ADF door. www.bbhscanners.
Trūper User Utility The Trūper User Utility is a software program used to maintain and troubleshoot the Trūper 3600 scanner. The User Utility is installed as part of the scanner’s software installation. If you do not find the Trūper User Utility icon on the computer desktop, please see “Trūper Software Installation” on page 32.
Functions and Settings User Utility Main Dialog Window This window displays the scanner status, scanner information and the User Utility functions and settings options. Scanner Status and Error Code Display This section displays the status of the connected scanner along with error codes. For information about the messages and error codes, see “User Utility Error Codes” on page 101.
Sleep Mode To conserve energy and reduce operating costs, the scanner has a programmable power save feature. The scanner’s factory setting is as follows: The power save feature is enabled with a waiting time of 15 minutes, so that the Sleep Mode goes into effect after 15 minutes after the last scanner operation. This setting complies with ENERGY STAR requirements. Click the Sleep Mode button to change the settings: • When the Sleep Mode check box is selected, the Sleep Mode is enabled.
User Shading The User Shading function provides adjustments to improve image quality. Perform shading adjustment if the image quality has deteriorated and does not improve even after cleaning inside the scanner. To perform shading adjustment, you will need a sheet of the special shading paper that is included with the scanner. See also “Appendix 3—Shading Adjustment” on page 130. 1. Click the User Shading button on the User Utility window. 2. Click the Start Shading button on the User Shading dialog box.
5. Place the special shading paper in the feeder tray in the Landscape position, then click OK. Â Note Use only shading paper that is in good condition. Do not use shading paper that is dirty or damaged because this will cause the image quality to deteriorate. Use only the shading paper supplied with the scanner. Using other types of paper for shading adjustment will cause the image quality to deteriorate. 6.
The shading adjustment data with the black reference is created. Wait until the “Now Adjusting” message box is cleared from the screen. 8. Click OK to complete shading adjustment. Restoring Shading to the Default You can restore shading adjustment data to the factory default setting. Use this function if the image quality deteriorates or if it has not improved as a result of the shading adjustment process. 1. Click the User Shading button on the User Utility window. 2.
4. Click OK to complete the Restore Default function. Scanner Counter The User Utility scanner counters can be used to keep records of the number of documents scanned. The counters also provide a reminder for roller cleaning and parts replacement. System Displays the number of pages scanned in ADF mode after the last counter update. After Clean Roller Displays the number of pages scanned after the rollers were last cleaned.
Help Click the Help button to open the Trūper Operator Manual documentation in PDF file format. The manual contains information about scanner operations, cleaning and maintenance and information about the User Utility messages and error codes. Select Scanner(X) The Select Scanner button opens the Select Scanner dialog box. If more than one scanner is connected to the computer, you can use the Select Scanner dialog box to select a different scanner.
Check Version Information To check the software version of the User Utility: 1. Open the User Utility and right click the title bar at the top of the display window. 2. Click the About option to view the version information. www.bbhscanners.
Troubleshooting User Utility Error Codes If an issue occurs during scanning, click the icon to open the Trūper User Utility. Check the Scanner Status message and look for Error Code information. The following table explains the error codes and messages and describes possible causes. The remedy column describes ways to resolve the problem. Error Code — Status Message Possible Cause Scanner has no error. U11 The document is jammed. Open the ADF and exit doors and remove the jammed paper. See page 58.
Error Code Status Message Possible Cause Remedy — ***Warning*** The rollers need to be replaced. Please replace the rollers. Please select Clear Counter button after replacing the rollers. Warning counter expired. Rollers need to be replaced. Replace the rollers. See page 86. After replacing the rollers, return to the User Utility and click the Clear Counter button for “After Replace Roller.” See page 98. — *** Warning *** Insufficient front light error occurred.
Troubleshooting Scanner Operations If a problem still exists after you have checked the User Utility Status Messages and Error Codes as described in the previous section, check the items in the following table. If the scanner still malfunctions after you have checked these troubleshooting options, turn the scanner off, unplug the power cord and call for service. Symptom The LED does not light when the power button is turned on. The computer does not recognize the scanner.
Symptom Possible Cause Remedy Scanning speed is too slow using the USB connection. The scanner is connected with a USB 1.1 interface. Verify the type of USB interface. Connect with a USB 2.0 interface. The ADF door does not open when the ADF door release is pushed. The ADF door is not closed properly. (1) Push the ADF door release button and lift up the ADF door. See page 58. (2) Close the ADF door securely until it is locked. Do not slam the ADF door. The document is not loaded properly.
Symptom Possible Cause Remedy The ADF glass areas. Clean the ADF glass areas. See page 81. The reference plates. Clean the reference plates. See page 81. The ADF glass areas or reference plates are dirty. Clean the ADF glass areas and reference plates. See page 81 and page 86. The distribution of the quantity of light in the scan varies. Perform the shading adjustment. See page 130. The color of the scanned document is very different from the original document.
Repacking Instructions If you need to transport or ship the scanner, please follow these guidelines and instructions: • Use the original scanner carton and packing materials. You will also need shipping tape and scissors. • Improper repacking of the scanner may cause damage during handling and shipment. • The scanner should always be handled in the horizontal position. 1 Press the power button to the OFF position. Disconnect the scanner from the electrical outlet and disconnect the interface cable.
Glossary Automatic Document Feed (ADF) mode. The scanner mode in which the documents are automatically fed, rather than manually fed, into the document feeder. Crop (Auto Crop). This software option automatically crops every page to its original size by looking for page or document borders. Deskew. The process of electronically straightening an image after it has been scanned. This can be done through software or through firmware on the scanner. Document feed guides.
Paper jam. The scanner considers that a paper jam has occurred if the document takes longer than normal to exit from the scanner. Paper path. The curved path taken by a document as it passes through the scanner. Paper transport. The mechanical system for moving a document through the scanner. Power cord. The cord that connects the scanner to AC power. Power input. The connector at the rear of the scanner into which the power cord is inserted.
Appendix 1—Front Page, Pre-Scan Imprinter Installation The optional pre-scan imprinter unit and replacement ink cartridges are available from the Böwe Bell + Howell Scanning Essentials online store at http://webstore.bbhscanners.com or from the reseller where you purchased the Trūper scanner. See also the “Consumable Parts and Accessories List” on page 13. Safety Precautions Caution Keep the ink cartridge out of the reach of children. Do not disassemble the imprinter unit and ink cartridge.
Component Identification Ink cartridge adjusting lever Connector Ink cartridge Scale Carriage Installing the Imprinter Unit 1 Press the scanner power button to the OFF position. Power button www.bbhscanners.
2 Open the imprinter door in the direction of the arrow. 3 Connect the imprinter cable to the connector on the scanner. Â Note Before you insert the connector, be sure to match the rib on the imprinter cable connector with the slot on the scanner connector. www.bbhscanners.
4 Insert the upper pins on the imprinter unit into the guides located on the bracket. Match the channels in the pins with the guides. 5 Insert the lower pins into the guides located on the bracket. Match the channels in the pins with the guides. Gently insert the pins until they are locked in place by the springs. www.bbhscanners.
6 Close the imprinter door in the direction of the arrow. • When you close the imprinter door, close it securely until the door is locked. Do not slam the imprinter door. www.bbhscanners.
Ink Cartridge Installation and Printing Position Safety Precautions Before installing the ink cartridge, please note the following precautions and instructions: • Do not touch the print head with your hands or with a dirty object. • Do not subject the ink cartridge to shock. • If the date marked on the ink cartridge box has expired, the print quality may be affected. • If the ink cartridge is used six months after unpacking the unit, the print quality may be affected.
2 Move the carriage on the imprinter unit to the position for ink cartridge exchange, as shown in the diagram. Exchange position 3 Insert the ink cartridge into the carriage, as shown in the diagram. 4 Lock the cartridge adjusting lever, as shown in the diagram. www.bbhscanners.
Adjusting the Printing Position To add an imprint to the page that will appear on the scanned image, adjust the position of the printer carriage according to the size of the sheets that you want to scan. Move the printer carriage to align the tab on carriage with one of the S marks that appears in the scale on the side of the imprinter unit. For the imprint to appear on the right side of the page, move the carriage to the right side of the scale.
To set other printing parameters, see the instructions for your scanning or document management software application. Â Note With certain types of paper, the ink from the imprinter may stain the inside of the scanner. For example, ink may stain the scanner rollers. If this occurs, clean the areas affected by using the roller cleaning paper. (See “Roller Cleaning Paper” on page 74.) www.bbhscanners.
Cleaning the Ink Cartridge If the head of the ink cartridge is dirty or if the ink cartridge has not been used for a long period of time, it may not print properly. Cleaning the Print Head with the User Utility Click the icon to open the Trūper User Utility, then click the Imprinter Cleaning button. The unit will perform an automatic cleaning function to improve the print quality. Cleaning the Print Head Manually Remove the ink cartridge as described in “Removing the Ink Cartridge” on page 119.
Removing the Ink Cartridge Move the carriage on the imprinter unit to the position for ink cartridge exchange, as shown in the diagram. 1 Exchange position Pinch the cartridge adjusting lever (1) and lift the cartridge (2). You can now remove the ink cartridge. 2 1 2 1 www.bbhscanners.
Ink Cartridge Specifications Ink Cartridge Life Number of Characters Approximately 4,000,000 characters (standard font) Approximately 2,000,000 characters (bold font) VCDemo 62 characters The numbers of characters will vary according to the application.
Imprinter (Endorser) This function prints on the documents to be scanned. Pre Imprinter prints on the front sides of document sheets before they are scanned. The printed results are also reflected on the scanned images. Â Note A Starting Number Automatic Increment function is provided. When used, the starting number is incremented to the number at the start of scanning + (number of pages scanned x step number) upon completion of scanning. 1. In the Imprinter Setting dialog box, select the Enable check box.
3. In the Imprinter String field, type in the character string to be printed. The alphanumerics and symbols in the following table can be printed. In addition, other information such as the date and time can be specified. Up to 72 characters can be printed. 4. In the Start Number field, type in the default value of the counter specified by the imprinter string. 5. In the Step Number field, type in the step number of the counter specified by the imprinter string. 6.
Appendix 2—Multicolor Dropout (MCD) and Single Color Dropout This appendix describes the basic functionality of how to use the Bowe Bell + Howell Trūper MCD (Multicolor Dropout). MCD allows the operator to select any combination of up to six different user settable, color dropout schemes . Â Note MCD is only functional in the Black and White mode. MCD does not dropout colors when in Color mode.
3. Select Red, Green or Blue from the Single Color drop-down list in Advanced Settings dialog box. 4. Click the OK button. Multicolor Dropout (MCD) The Multicolor Dropout function can be used to specify and remove up to 6 colors. 1. Navigate to your scanning application and select Settings. 2. Click the More button in the Settings dialog box. 3. Click the Dropout button. www.bbhscanners.
Selecting Multicolor Dropout 1. Click the Selection 1 radio button. 2. Select the Enable check box, and then click the Choose button. 3. Enter the RGB number or HiZoom values and then click OK. www.bbhscanners.
Base Color Dropout Color Result Hue, Saturation and Value determine Dropout Color Result  Note The default values for Hue, Saturation and Value are typically accurate. However, if the dropout color requires adjusting, the Hue, Saturation and Value numbers can be modified manually. 4. If desired, do one of the following: • Adjust the numbers in Hue, Saturation and Value text boxes.  Note Hue determines the color and can contain values of 0-3601.
• Adjust the Hue Range, Saturation Range, and Value Range bars. Â Note Hue Range determines how many colors to dropout, while the Saturation Range controls the amount of intensity to dropout and the Value Range is the level of brightness to dropout. 5. To add additional dropout colors, click the next Selection radio button and repeat steps 2 through 4. There can be up to 6 dropout colors. 6.
To disable a dropout color: • Select the radio button for the color you want to disable and then clear the Enable check box. Â Note Any and all of the selections can be active at the same time. When setting ranges to the Hue, Saturation, and Value Ranges, the user can always reset the slide bars to the starting recommended default ranges. www.bbhscanners.
How to Determine RGB Value To determine your color RGB value, do the following: 1. Select 24-bit Color from the Mode drop-down list. 2. Set the document size: Page Size, Page Layout, Feed, Dots per inch (300 is a good standard) and Paper Source. 3. Using your scanning application, scan the document that has the colors you want to drop out. 4. Using the utility HiZoom, point to which color on your scanned document you want to dropout. HiZoom is pointing to the color on grid C,5.
Appendix 3—Shading Adjustment About Shading Adjustment What Is the Purpose of Shading Adjustment? The process whereby variations in the distribution of the scanning lamp’s quantity of light are transformed into a fixed output within the scanning range is known as shading adjustment. Shading adjustment can be performed using the Trūper User Utility and the special shading paper that is provided with the scanner.
Appendix 4—Adding Memory The scanner package includes 64 MB of base memory installed on the interface board. Some scanning work may require additional memory depending on variables such as the size of the sheets to be scanned and the image resolution settings. For example, two-sided scanning of larger sheet sizes such as A3 or color scanning at a resolution of 600 DPI may require additional memory. If you need additional memory, you will need to purchase the Memory Upgrade Kit, part number S006110.
3 Remove the two (2) retaining screws from the interface board. Keep the screws because they are needed to reinstall the interface board. Retaining screw 1 Handle Rails Retaining screw 2 4 Rails Remove the interface board by pulling on the handle that is built into the board. Caution Do not place your hand inside the unit. Installing a DIMM Module on the Interface Board Insert the DIMM module into the module connector on the interface board. Insert the module at an angle as shown in the diagram.
Re-installing the Interface Board 1 Insert the interface board into the unit. Guide the board into place along the rails located inside the scanner. Push the board in firmly until it locks into place. Rails 2 Rails Confirm that the interface board is fully inserted and firmly locked in place, then secure the interface board with the two (2) retaining screws. www.bbhscanners.
Appendix 5 - Wire Frame Accessory The wire frame accessory is used when scanning several documents of varying sizes. The wire frame neatly stacks these documents after they exit the feeder. Attaching the Wire Frame Accessory 1 Pull the exit door release lever and open the exit door. Exit door release 2 Attach the wire frame to both of the exit door release sides. www.bbhscanners.
3 Hang the wire frame on the shaft of the exit door release. 4 Pull the wire frame in the direction of the arrow slowly until it clicks into place. www.bbhscanners.
5 Close the Exit Door. • When you close the exit door, close it securely until the door is locked. Do not slam the exit door. www.bbhscanners.
Index A Adding Memory • 131 Additional Contents • 11 Additional Features • 11 ADF Glass • 81 Adjusting the Printing Position • 116 After Clean Roller • 98 After Replace Roller • 98 Auto Color Detect • 12 Auto Orientation • 12 Automatic • 107 Automatic Document Feed (ADF) mode • 107 Automatic Document Feeder (ADF) Clearing paper Jams • 58 Document is not properly scanned • 53 Guidelines • 51 Jams • 53 Loading landscape • 57 Loading portrait • 56 Paper Thickness • 10 Paper Weight • 10 Removing Jams from Exit
Duplex scanner • 107 Storage environment • 120 Unusable documents • 120 Ink cartridge • 110 Ink cartridge adjusting lever • 110 Ink Cartridge Installation and Printing Position E Emergency Stop mode • 62 Ending Sensors • 84 Endorser • 121 Environment Operating Temperature and Humidity • Error Code Display • 93 Error message • 107 Exchange position • 119 Exit door • 107 Exit Rollers • 79 Exit stopper • 56 Exit tray • 107 Ink Cartridge Specifications • 120 Installation • 26 Installing Imprinter Unit • 110
Cleaning the Outside of the Scanner Output Options • 10 • 72 P Paper feed roller • 104 Paper jam • 108 Paper Mode/Buzzer Setting • Paper path • 108 Paper recommendation • 51 Paper transport • 108 Paper weight Grams/meters • 52 Pounds • 52 Part Numbers • 13 Power Consumption Maximum • 10 Power cord • 24, 106, 108 Power input • 108 Power Requirements • 10 Power requirements • 21 Print head • 118 Printing Position Chart • 116 94 R Reference plates or background reference plates 108 Re-installing the Inter
Fxx • 101 U11 • 101 U12 • 101 U13 • 101 U14 • 101 U15 • 101 U16 • 101 U17 • 101 U18 • 101 U20 • 101 U23 • 101 U30 • 101 U32 • 101 U34 • 101 User Utility Main Dialog Window • 93 V VirtualReScan • VRS • 108 47 W Waiting Sensors • 83 Wire Frame Accessory • 134 www.bbhscanners.
Limited Use License Agreement for User Utility THIS IS A LEGAL AGREEMENT BETWEEN YOU AND BOWE BELL + HOWELL SCANNERS, L.L.C. CAREFULLY READ ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT PRIOR TO USING THE SOFTWARE PROGRAM. YOUR USE OF THE SOFTWARE PROGRAM INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. If you do not agree to these terms and conditions, do not use the software program. 1. COPYRIGHT: Bowe Bell + Howell Scanners L.L.C.
4. LIMITATION OF LIABILITY: NEITHER BOWE BELL + HOWELL NOR BOWE BELL + HOWELL’S SUPPLIER MAKES OR PASSES ON TO YOU OR OTHER THIRD PARTY, ANY WARRANTY OR REPRESENTATION INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER BOWE BELL + HOWELL NOR BOWE BELL + HOWELL’S SUPPLIER WARRANTS THAT THE SOFTWARE WILL BE ERROR-FREE OR THAT IT WILL MEET YOUR REQUIREMENTS.
