Quick Start Guide

8
06 Frequently Asked Questions
Q1 I replaced my old router with Azores
Router.After connecting network cable from
DSL/PON/Cable gateway to the Azores
Router, the LED is keep flashing red.What
should I do?
Answer:For some cable carriers limit the number of
in-home device to one. This problem may happen if
you replace your old router with Azores Router.In this
case, you need to power down the cable gateway,
leave it powered down for 15 seconds and power back
it up. Afterwards, power down and on the Azores
Router.Then you should see the LED turns steady
green pretty soon.
Q2 How to reset the device?
Answer: When Azores Router is powered on, pushing
the “Reset” hole on the backside of the device with a
needle. The LED starts to flash green and hold for 5
more seconds. Release when the LED turns off. The
LED will become steady red and will then start to blink
green. Wait for about 2 minutes, then the factory
default reset is completed.
Q3 Mobile phones and other devices are
connected to the router but cannot access
the Internet.
Answer: (1) Check whether the Azores Router's WAN
port is connected to your Broadband Gateway. The
Azores Router's network port should be connected to
your Broadband gateway (i.e. DSL/Cable modem,
PON gateway) with a network cable.
(2) If PPPoE Internet access is needed, you need to
check whether the broadband account and password
are filled in correctly; otherwise, check whether the
Internet status of your Broadband Gateway is normal.
(3) Make sure the broadband service is normal and
you have paid Internet bill.
(4) When all above are normal, try reboot the device
and then check the network once it powers back on.
Q4 How to manage Azores Router network?
Answer: Connect your device to the Router using
wireless or wired connection. Open an Internet
browser and enter http://192.168.0.1(or
http://azoresrouter.com). You can modify WAN
configuration, router configuration, single SSID for 2.4
and 5G network, guest Wi-Fi network, and retrieve
your wireless network status.
Q5 Azores Router APP cannot control
Azores Router.What should I do?
Answer: Please check your phone is connected to
Wi-Fi normally, and use the correct login password to
login in.
Q6 If the way that you connect to the
network is different from shown in the
figure in “ONE ROUTER SETUP STEPS”,or
the IP address conflicts with the address of
the deployed home router/gateway,how to
configure Internet access?
Answer:Try put Router in bridge mode.Please scan
the QR code(on page 1) to view the electronic user
manual to switch to bridge mode.
Q7 What if I already purchased a Mesh
Router set and want to further expand the
network with additional AP(s)?
Answer:You need to purchase another or more Azores
routers(the same model) and expand the current
mesh network.Please scan the QR code to view the
electronic user manual to obtain the customized mesh