Product Warranty

ManualsBrandsBowflex ManualsFitness & Exercise3.1 Adjustable Weight Bench with Leg Hold-Down Brace

Warranty Policy

Q: What Brands are covered under Nautilus Inc.’s (“Nautilus’s”) warranty policy?

A: Nautilus manufactures products under the world’s leading fitness brands including the

Nautilus®, Bowflex®, StairMaster®, Schwinn® Fitness, Trimline® and Universal® brands.

Each one of these brands is covered under the Nautilus Warranty Policy.

Q: How do I know if my product is covered under the Nautilus Warranty Policy?

A: For a product to be covered it must be originally purchased, for company or individual use,

from Nautilus, or an approved selling partner. Coverage is provided for products sold in the

Americas, including, but not limited to, North America, Central America and South America.

Warranty coverage is valid only to the original purchaser (except in the event of a transfer of

assets by a business).

Q: What information do I need to make a warranty claim?

A: In order to place and be entitled to a warranty claim the product must be registered or proof

of purchase will be required (indicating the date of purchase, model name and place of

purchase).

Q: How do I contact Nautilus to make a warranty claim?

A: Phone Nautilus at: 1-800-NAUTILUS (1-800-628-8458)

Q: What is not covered under the warranty policy?

A: The Nautilus Warranty Policy does not cover the following:

1. Products that are outside the warranty period.

2. Damage due to normal wear and tear as defined by items subject to normal use and/

exposure.

3. Any damage, failure, or loss caused by accident, misuse, neglect, abuse, improper

assembly, improper or lack of maintenance, Acts of God (such as but not limited to

floods, power surges, etc.), or failure to follow instructions or warnings in the Owner’s

Manual.

4. Use of equipment in an application not recommended by Nautilus or in a manner or

environment for which they were not designed.

5. Adjustments or adaptations made without Nautilus’s prior written consent

6. Extended Warranties: Nautilus will not be responsible for any extended coverage

terms

offered by a distributor or service provider other than Nautilus.

Q: Do I need to register my product in order to make the warranty valid and active?

A: Yes. For items not purchased directly from Nautilus, product registration must be completed

Summary of content (4 pages)

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Warranty Policy Q: What Brands are covered under Nautilus Inc.’s (“Nautilus’s”) warranty policy? A: Nautilus manufactures products under the world’s leading fitness brands including the Nautilus®, Bowflex®, StairMaster®, Schwinn® Fitness, Trimline® and Universal® brands. Each one of these brands is covered under the Nautilus Warranty Policy.
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and sent to Nautilus before a warranty claim can be processed. Registration may also be done via our website at nautilusinc.com/warranty or by contacting Nautilus Customer Service @ 1800-Nautilus. Q: What are the specific terms of the warranty for my product? A: The specific duration of the warranty is dependent upon brand, model number and date of purchase. To understand the warranties of a specific item please reference the manual(s) included with the unit.
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A: Nautilus has the option to repair or replace any exercise equipment that requires warranty service with new or refurbished product. In the event a product cannot be repaired, Nautilus, at its sole discretion, may offer a limited credit reimbursement towards the purchase of another product(s). Q: I live in a small rural community area and have a warranty issue. Will Nautilus send a representative to my home to fix my unit? A: Nautilus will provide warranty service within a normal service area.
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Q: In order to return an item with a “Satisfaction Guarantee” purchased directly from Nautilus, do I need to repack it in the original packaging? A: Yes. Product must be repackaged in the original packaging material and returned per shipping instructions provided by Nautilus Customer Service. The consumer is responsible for product repackaging and any subsequent freight damage that could possibly occur through transit.