TreadClmber Assembly Guide & Owner's Manual
TROUBLE SHOOTING GUIDE
CONDITION/PROBLEM THINGS TO CHECK SOLUTION
1-
Unit will not power up/
turn on/start
Outlet Make sure outlet is functioning correctly. Verify this by 
plugging another object (ex: lamp) into the outlet. If outlet 
is connected to a light switch, check to make sure it is on.  
If outlet is not functioning find a working outlet.
Power cord not plugged 
in.
Make sure the power cord is firmly secured to A/C inlet on 
the front of the unit and firmly inserted into a non-GFI wall 
socket.
Power switch turned off. Make sure the power switch at the rear of the unit is in the 
“ON” position.
Safety key not plugged in. Plug Safety Key into magnetic safety key location on 
display. (See Emergency Stop Procedure within the 
Important Safety Precautions section)
Safety key magnet not 
functioning.
Try another magnet if available, such as refrigerator 
magnet. If unit works with different magnet replace 
safety key.
LED Diagnostic needed. Access diagnostic LEDs on motor controller board by 
following the instructions in the TC5300/6000 Diagnostics.  
Caution: Machine is on. Current is active!!.
Check the B & G LEDs for the following:
If neither B nor G are lit power is not reaching the motor 
controller. Disconnect unit from power source and check 
wiring integrity and connections between A/C inlet 
(where cord plugs in to machine) and motor controller 
board. If any visible damage replace A/C junction kit. If 
light G is lit but light B is not lit replace motor controller
I/O Cables If LEDs B & G are both lit check connections and for signs 
of visible damage to any of the three I/O calbes. If no 
visible damage check continuity using a multi-meter. If a 
multi-meter is not available replace all three cables. 
Console control board If I/O cables are all functioning properly, LEDs B & G are 
lit up, and machine still will not power up replace upper 
console control board
2
Speed displayed is not 
accurate.
Display set to wrong 
unit of measure. 
(English/Metric)
Change display units. (See Console Display & Set Up 
section)
Out of calibration. Re-calibrate machine.  (See Calibration Procedures Pg. 26)
3
Heart rate not displayed 
while using chest strap.
Transmitter not making 
good contact with skin.
Moisten skin contact area on the chest strap. (See Heart 
Rate Monitoring Pg. 23)
Electromagnetic 
interference.
Turn off any television, AM radio, microwave, or computer 
within 6 feet (2 meters) of theTreadClimber® fitness 
machine.
Chest strap transmitter. Test chest strap with another HR monitoring device such 
as HR watch, machine at a gym.  If transmitter has good 
skin contact and still is not found to be emitting HR signal 
replace chest strap transmitter.
61
Bowflex® TreadClimber® Assembly and Owner’s Manual










