Stepper Machine User Manual

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Satisfaction Satisfaction
Satisfaction
Guarantee Guarantee
Guarantee
WewantyoutoknowthatyourTreadClimber
®
machineisasuperiorproduct.Yoursatisfactionis
guaranteed.If,foranyreason,youarenot100%satisedwithyourTreadClimber
®
machine,please
followtheinstructionsbelowtoreturnyourmerchandiseandreceivearefundofthepurchaseprice,
lessshippingandhandling.
ThisTreadClimber
®
SatisfactionGuaranteeappliesonlytomerchandisepurchasedbyconsumersdirectly
fromNautilus,Inc.Thisguaranteedoesnotapplytosalesmadebydealersordistributors.
1.CallaTreadClimber
®
Representativeat1-800-NAUTILUS(1-800-628-8458)foraReturn
AuthorizationNumber(RMA).AnRMAwillbegrantedif:
a.TheBowex
®
TreadClimber
®
exercisemachinewaspurchaseddirectlyfromNautilus,Inc.
b.Therequesttoreturntheproductiswithin6weeksofthedeliverydateofyourmerchandise.
2.IfanRMAisgranted,thefollowinginstructionswillpreventdelaysintheprocessingofyourrefund.
a.ThemerchandisemustbereturnedtotheaddressgiventoyouatthetimeoftheReturn
AuthorizationCall.
b.Allreturnedmerchandisemustbeproperlypackagedingoodcondition,preferablyinthe
originalboxes.
c.Theexterioroftheboxesshouldbemarkedclearlywith:
• •
•
ReturnAuthorizationNumber
• •
•
YourName
• •
•
YourAddress
• •
•
YourPhoneNumber
d.Additionally,apieceofpaperwithyourname,addressandphonenumberorcopiesofyour
originalinvoiceshouldbeplacedineachboxofmerchandise.
e.Your Your
Your
RMA RMA
RMA
number number
number
is is
is
time time
time
sensitive. sensitive.
sensitive.
Yourshipmentmustbepostmarkedwithintwoweeksfrom
thedatetheTreadClimber
®
RepresentativeissuedtheReturnAuthorizationNumber.
Note: Note:
Note:
Youareresponsibleforreturnshippingandforanydamageorlosstomerchandisethat
occurduringreturnshipment.Nautilusrecommendsthatyouobtaintrackingnumbers
andinsureyourshipment.
Unauthorized Unauthorized
Unauthorized
Returns Returns
Returns
Nautilus,Inc.denesanunauthorizedreturnasanymerchandisereturnedtoourfacilitieswithoutavalid
andcurrentReturnMerchandiseAuthorization(RMA)numberissuedbyNautilus.Failuretoproperlymark
packageswithavalidRMAnumber,orallowinganRMAnumbertoexpire,willcauseNautilus,Inc.to
considerareturnunauthorized.AnymerchandisereturnedwithoutaRMAnumberwillnotbesubjecttoa
refundorcreditandNautiluswilldiscardtheproduct.Thecustomerassumesallshippingandhandling
chargesforanyunauthorizedreturn.
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