User`s manual

9-2 BBP
®
85 Label Printer User’s Manual
Problem Resolution
Hardware Errors
Problem Resolution
Messages indicate the problem for the task being performed and also provide a
possible corrective action. The following sections provide additional information for
troubleshooting printer errors.
Hardware Errors
Problem/Message Cause Corrective Action
Keyboard works intermittently
or not at all.
One or more keys is stuck in
depressed state.
Identify any keys stuck in down
position. Repress key to unstick.
Clean the keyboard (see
“Cleaning Residue from Printer
and Keyboard” on page 8-3).
Printer too warm. Print job
was canceled.
Error: 18
The printhead is too hot. The printhead has reached
maximum operating temperature.
Let the printhead cool down for
approximately 10 minutes, then
re-initiate the print job.
Printer too cold. Print job
canceled.
Error: 20
The printhead has not reached
operating temperature.
Normal operating range is
between 50-104° F (10-40° C).
Allow printer to warm up to
operating temperature before
printing.
Cutter does not cut.
Error: 80
There is a jam in the cutter. Clear media path at cutter. If error
persists, contact Technical
Support.
Printer Error
Error: 85
Printer has advanced die-cut media
but cannot detect the notch. Sensor
may need cleaning or be failing.
Check and clear media path, then
reload media. If problem persists,
contact Technical Support.