User`s manual

9-4 BBP
®
85 Label Printer User’s Manual
Problem Resolution
Ribbon Errors
Ribbon Errors
Problem/Message Cause Corrective Action
Install ribbon color <color name
here>.
Error: 63
The ribbon is the wrong color for
the job. Message displays when
the selected ribbon color is not
found in the label panel.
If a spot color paneled ribbon is
installed when the user picks
Continue with Current Ribbon, the
next color panel on the ribbon is
used to print the requested color.
If a monochrome ribbon is
installed when the user picks
Continue with Current Ribbon, the
print job continues with the
installed color.
If the user opens and closes the
printer cover, the printer checks
the new ribbon color and resumes
printing if the requested color is
available. If the requested color is
not available on the new ribbon,
the Ribbon Color prompt is
redisplayed.
Install ribbon and close cover, or
press Continue with Current
Ribbon.
Expected color panel not
detected. Please replace ribbon.
If error persists contact technical
support.
Error: 84
The expected color panel not
detected. The printer timedout
searching for the correct color
panel. The memory cell indicates
the color is there but the system
can’t find it.
Replace ribbon.
If error persists, contact technical
support.
Ribbon Out (roll reached purple
trailer).
Print job can continue with a new
ribbon. Please replace the ribbon
.
Error number 57
Ribbon out. Ribbon is at end of
roll and has reached the purple
trailer when advancing to the next
color panel.
The print job will continue with
new ribbon.
Replace ribbon.