Datasheet

Lenovo
®
recommends Windows
®
7 Professional.
www.lenovo.com/partner/europe
112
Electronic ThinkPlus™ / Lenovo Care
SM
With service packages from Lenovo you purchase quality ‘o-the-shelf’ services solutions with xed terms
& price which can be ordered at the same time as ordering a machine. Then simply activate it on-line via the
web using the given unique registration number. To register on-line via the web go to www.thinkpad.com/
services/thinkplus. Electronically ThinkPlus / Lenovo Care are always available when ordering and are never
out of stock.
Physical ThinkPlus™ / Lenovo Care
SM
To provide an hardcopy alternative to the well known e-pack service products, Lenovo Services also developed
a family of ThinkPlus and Lenovo Care physical service packages in limited top-sellers selection. Each physical
pack (PHP) is registered individually (by the End-user) by following the enclosed instructions. The registration
portal can be found at http://services.lenovo.com/registration.
Service Delivery Definitions
All Lenovo hardware products are delivered with base warranty which is an integral part of the system
specications. Lenovo provides customers with a manufacturer’s warranty against faulty workmanship or
defective parts, providing that the product receives normal use. The length and service comfort level are
given by machine type and cannot be downgraded. The warranty period starts with the date when the product
is sold to the end customer (proof of purchase date) and covers all parts and labour for a given warranty
period, mostly one or three years. The length of the warranty period extension or upgrade may be up to
maximum 5 years.
Warranties may be transferred to another customer if the product is sold during the warranty period.
By accessing the service, the Customer may be required to provide proof of purchase to make a claim
1
.
The customer is requested to work with the Lenovo repair service representative during the problem
determination and to perform those activities that Lenovo may request. The problem determination aim is
to identify whether the problem resides with the customer’s Lenovo machine or whether the reason might
be caused by other machines or soware. Some problems can be resolved with a replacement part that you
install yourself (such as keyboard, mouse, speaker, memory, hard disk drive, or port replicator), called a
“Customer Replaceable Unit” or “CRU.” If so, your Service Provider will ship the CRU to you for you to install.
Under Customer Carry-in or Mail-in repair, the product will be repaired or exchanged at a designated service
center, with delivery or shipping arranged by the customer. The Customer is responsible for the delivery or
mailing, as their Service Provider species, (prepaid by you unless specied otherwise) the product, suitably
packaged to a designated location. Aer the product has been repaired or exchanged, it will be made available
for the Customer’s collection. For Mail-in Service, the product will be returned to the Customer at Lenovo’s
expense, unless their Service Provider species otherwise.
Courier Collect or Collect & Return - should the product require repair, Lenovo will oer a pick-up and
return service. The Customer just calls our dedicated helpdesk who will quickly diagnose the problem and
make the necessary arrangements to initiate the return service. The customer has to prepare the failing
machine for collection arranged by Lenovo. (Collect & return service may involve packaging the product and
taking to a local collection point.) A courier will pick up the customer’s machine and deliver it to the Lenovo
Repair Centre. Following repair or exchange, Lenovo will arrange the delivery of the repaired ThinkPad to the
same customer’s location where it was originally collected. The customer is responsible for installation and
verication.
LENOVO SERVICES