Datasheet

Lenovo
®
recommends Windows
®
7 Professional.
www.lenovo.com/partner/europe
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Onsite Service level - a service technician will repair the product at the customer’s site and the customer is
requested to cooperate to determine the problem remotely rstly.
The Next Business Day response time is an average target and not a committed service level, neither for re-
sponse time nor for problem resolution time. Lenovo provides service during normal business hours
(e.g. Monday to Friday 08:00 to 17:00), excluding public and national holidays.
Terms & Conditions
ThinkPlus and Lenovo Care Maintenance Services Agreement and Lenovo Accidental Damages Protection
Services Agreement are to be found in local languages on:
www.lenovo.com/Commercial/ServiceUpgrade/TermsAndConditions
www.lenovo.com/Consumer/ServiceUpgrade/TermsAndConditions
Limited Statement of Warranty & Warranty Lookup function is on:
www.lenovo.com/warranty
Services Support Centre
Need help and assistance on Lenovo Services portfolio? A new point of contact is available for you now -
Services Support Center (SSC). Direct any of our Pre-Sales Services questions to the dedicated team of our
Lenovo Services Agents available via Live Chat online or by phone on Monday - Friday in working hours. The
Services Sales Support is provided in English.
Look for the phone numbers and Services Support Live Chat banner on the Lenovo Partner Network central
www.lenovo.com/partner/europe/ssc
LENOVO SERVICES
1
If warranty has been transferred, a copy of the original purchase document which includes the machine serial number must
be provided, not a copy of the transfer document.