Datasheet
Lenovo
®
recommends Windows
®
7 Professional.
www.lenovo.com/partner/europe
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Onsite Service level - a service technician will repair the product at the customer’s site and the customer is
requested to cooperate to determine the problem remotely rstly.
The Next Business Day response time is an average target and not a committed service level, neither for re-
sponse time nor for problem resolution time. Lenovo provides service during normal business hours
(e.g. Monday to Friday 08:00 to 17:00), excluding public and national holidays.
Terms & Conditions
ThinkPlus and Lenovo Care Maintenance Services Agreement and Lenovo Accidental Damages Protection
Services Agreement are to be found in local languages on:
www.lenovo.com/Commercial/ServiceUpgrade/TermsAndConditions
www.lenovo.com/Consumer/ServiceUpgrade/TermsAndConditions
Limited Statement of Warranty & Warranty Lookup function is on:
www.lenovo.com/warranty
Services Support Centre
Need help and assistance on Lenovo Services portfolio? A new point of contact is available for you now -
Services Support Center (SSC). Direct any of our Pre-Sales Services questions to the dedicated team of our
Lenovo Services Agents available via Live Chat online or by phone on Monday - Friday in working hours. The
Services Sales Support is provided in English.
Look for the phone numbers and Services Support Live Chat banner on the Lenovo Partner Network central
www.lenovo.com/partner/europe/ssc
LENOVO SERVICES
1
If warranty has been transferred, a copy of the original purchase document which includes the machine serial number must
be provided, not a copy of the transfer document.