Manual

ManualsBrandsBreville ManualsHome & KitchenCS20001 Joule Sous Vide, White Polycarbonate

JouleFAQ/KnowledgeBase

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JOULE

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Category: FIRST THINGS FIRST

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1. WillthecurrentversionofJouleworkoutsidetheUS/internationally?We

currentlyhaveonlya120Vversionavailableforpurchaseandshippingwithinthe

US.However,weareverycommittedtoourinternationalmembers,andweplanto

expandtosomeinternationalmarketswitha240Vversion.Wehopetoexpandto

internationalmarketsassoonaspossible,butwedonotcurrentlyhaveafirmETA.

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Pleasenotethatthecurrentdesignisnotcapableofoperatingsafelyon220

or240VACpower,evenwithatransformerorconverter,andwillnotbe

coveredbyourwarrantywhenusedoutsideoftheUS.

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2. WillJoulebesoldinternationally?OrjustintheUS?Currently,Joulewillbe

soldforuseintheUnitedStatesonly.Wehopetoexpandtointernationalmarketsas

soonaspossible,butwedonotcurrentlyhaveafirmETA.Ifyou’reinterestedin

gettingupdatesaboutavailabilityinyourcountry,gotochefsteps.com/jouleand

click“Keepmeposted.”

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Pleasenotethatthecurrentdesignisnotcapableofoperatingsafelyon240

Vpowerandwillnotbecoveredbyourwarrantywhenusedoutsideofthe

US.

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3. CanIuseJoulewithoutasmartphone?ControllingJoulerequiresaniOSor

Androiddevice—therearenomanualcontrols.Thismeansthereisnodisplayscreen

tobreak,andyoucantakeadvantageinsteadofthepowerfulscreenyoualready

haveinyourpocket—alongwithfrequentsoftwareupdatesthatbringyounew

recipesandtechniquestoimproveyourexperience.Whereveryouare,youcan

checkinonyourfood,receivehelpfulnotificationsatkeypointsduring

cooking—suchaswhenyourwaterispreheatedandwhenyourfoodisdone—and

accesstipsandrecipes.

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Inaddition,onceyou’vedonetheinitialsetuponyoursmartphoneortablet,youcan

alsocontrolJoulewithyourvoiceusingAmazonAlexa.

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4. HowdoIcookwithJoule?JouleiscontrolledbyyouriOSorAndroidphone—you

easilycontrolitfromwhereveryouare,anditnotifiesyouwhenyourfoodisready.

JustputJouleintoapot,fillthepotwithwater,andstartcookinginseconds,or

followstepbystepinstructionsfordisheslikeperfectrameneggsandsmokychuck

steak.Forsimpleproteinslikesteakandfish,useourVisualDonenessfeaturetosee

andchooseexactlytheresultsyouwant.BecauseJouleworksseamlesslywithyour

phone,there’snodisplayonthetoolitself.

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5. DoIneedtogetaspecialkindofpotorpantocookwithJoule?Joulewill

workwithalmostanykitchenpotorpan,preferably4quarts(3.75liters)orlarger.

Infact,youcanuseJouleinyourkitchensinkorinacooleratatailgate—anywhere

youhaveaccesstoastandardpoweroutlet.WedolovethewayJoule’smagnetic

Summary of content (21 pages)

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Joule FAQ/Knowledge Base JOULE Category: FIRST THINGS FIRST 1. Will the current version of Joule work outside the US / internationally? We currently have only a 120 V version available for purchase and shipping within the US. However, we are very committed to our international members, and we plan to expand to some international markets with a 240 V version. We hope to expand to international markets as soon as possible, but we do not currently have a firm ETA.
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foot clicks firmly into place in a magnetic steel pot or inductionready cookware. However, it has an easytouse, universal clip for just about any other type of container you want to use it with, and we’ll also have bigger clips available for purchase, y’know, in case you want to cook in the bathtub. And, you can cook sous vide in a pot on any surface—no need to use precious stovetop space.
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Before your Joule ships, you can cancel your order at any time for a full refund. Please simply submit a ticket to our support team using the link below, and we will cancel your order. Your order isn't cancelable after it ships; however, you can return it within 30 days for a full refund. Shipping charges incurred in connection with the return are paid for by ChefSteps via prepaid shipping label, which will be provided by the customer support team.
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● Please check that Joule’s LED is not red, yellow, or off. If it is, unplug Joule and plug it back in, and try the update again. 4. Why can’t I sign in? First, check whether your email address and password are correct. (You may have created your account through Facebook; if so, you will need to use the corresponding email address.) If you think you might have forgotten your password, click here for instructions on how to reset it. Next, make sure that your phone or tablet is connected to the internet.
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Watch the video below to see how it's done. 11. What is a sous vide guide? Our sous vide guides provide you with stepbystep instructions on how to cook sous vide. With an everincreasing collection of guides that lead you through everything from the humble chicken breast to upgraded poached eggs, the app puts a wealth of sous vide knowledge at your fingertips. Check out this video walkthrough of a sous vide guide. 12.
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Solid white light: Joule is in standby mode. If you’re already connected to Joule, this means that Joule is ready to start cooking. Blinking white light: Joule is ready to pair. Press the top of Joule to continue. Doubleblinking white light: The Joule app has requested that Joule identify itself. Slowly blinking, or “breathing,” orange light: Joule is heating to its set temperature. Doubleblinking orange light: Power was lost during cooking.
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Solid red light: There is a Joule software error. The device should reset itself in this case. If it does not, attempt to reset Joule by unplugging it for 10 seconds and then plugging it back in. 3. Do I need to cover the pot once I’ve placed Joule in it? What if my lid won’t fit on top with Joule inside? You do not need to put a lid on your pot to cook with Joule. In fact, for regular cooking, we recommend you leave the lid off.
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you’re cooking without a cover, we generally recommend limiting water volume to about 2.5 gallons (10 liters). However, you can always use the clip to attach Joule to the rim of your container and increase the maximum water level, as demonstrated in the photo below. 9. What is the maximum temperature Joule will reach? Joule’s maximum operating temperature at sea level is 208 °F / 98 °C. At any other altitude, the max operating temperature is 3.6 °F / 2 °C below the local boiling point.
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and in turn automatically calculates the local boiling point to determine max temperature for each individual Joule, no matter the altitude. 10. What is a factory reset, and how do I perform one? A factory reset restores Joule to its original settings, erasing your device’s name, WiFi settings, and authentication information. If you are giving your Joule away to someone else or placing it in the witness protection program, you probably want to perform one of these. Here’s how you do it: 1. Plug in Joule.
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● To clean the inside of Joule, take off the metal foot of the device by twisting it counterclockwise, remove the propeller, and then use a wet sponge or bottle brush to gently wipe out the inside. If food has become cooked onto the heater, use a nylon or brass brush to clean the interior, but go easy on the soft rubber seals at the top of the heating cavity. 14. How do I store Joule? When you’re done cooking with Joule, we recommend using the app to stop Joule and unplugging the device before storing.
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purchase here) for just about any other type of container you want to use it with, such as your trusty Cambro. How to change the clip To remove Joule’s normal clip and swap in the Big Clamp, simply pull downward on the wire clip until it slides off.
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16. Why do the lights in my house flicker when I cook with Joule? Depending on your home wiring, you may experience flickering lights while using Joule. To maintain the precise temperature needed to cook sous vide, Joule’s heater power cycles many times a second; think of a microwave’s defrost cycle or a refrigerator compressor turning on and off. If your lights flicker while you’re cooking with Joule, it’s because the heater is cycling on and off.
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● ● ● ● ● ● You may be attempting to connect to a network with an unsupported security protocol (WPS, WEP). Joule supports only networks with WPA and WPA2 security protocols. Your password may be too long. Passwords can be a maximum of 63 characters. To ensure that Joule’s WiFi is working, try connecting to an open (unsecured) network or hotspot. If the connection is successful, please check the settings on your router again.
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ASUS RTAC68U Router Issue: User cannot connect Joule to WiFi. Resolution: 1. 2. 3. 4. 5. Log into the router’s admin console (instructions here). Click on “Wireless” (under “Advanced Settings” on the left side). Select “2.4 GHz” from the “Band” dropdown menu. Select “Disable” from the “Protected Management Frames” dropdown menu. Click “Apply” at the bottom of the page. 3. WiFi is unavailable because I’m not Joule’s owner.
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● ● ● ● ● ● ● ● ● ● ● Disconnected tap here for more information" or tap on "WiFi Disconnected tap here for more information" and follow the instructions provided. Make sure your phone or tablet’s Bluetooth is turned on and that your phone or tablet is close to Joule. Make sure your phone or tablet is connected to the internet. Make sure cellular data is enabled for the Joule app. Toggle Bluetooth off and on again.
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turns back on. If you can’t turn your phone back on, you have a couple options: You can connect to the same account using another phone or tablet and pick up where you left off. Or, you can manually track cook time, and when your food is done, you can shut Joule off by pressing the button on the cap and holding it down for one second. You can always cook without WiFi via Joule’s Bluetooth connection.
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incredibly handy when you have sticky hands, are busy helping the kids with homework, or just don’t feel like getting up off the couch. Here’s how to set it up: Open the Amazon Alexa app and tap on the menu in the upper left corner. Choose “Skills” from the dropdown options, then type “Joule” into the search bar. Select the skill titled “Joule: Sous Vide by ChefSteps,” then tap “Enable Skill.” You will then be directed to the ChefSteps signin screen. Sign in to your account, and you are good to go.
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3. What can I do with the Joule Alexa Skill? As of 5/4/17, we’re excited to announce that the skill is capable of: Manually setting the temperature by saying, “Alexa, ask Joule to set the temperature to X.” Checking the status by saying, “Alexa, ask Joule to check the status.” Stopping Joule with your voice by saying, “Alexa, ask Joule to stop.” Cooking basic proteins such as steak, ribeye, chicken breast, and salmon. For example: “Alexa, ask Joule to cook ribeye.
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time for a protein will be. You can then use that information to set a timer on your Amazon Echo by saying, “Alexa, set a timer for X.” 7. Is ChefSteps planning to support Google Home? So far, our developers have been focusing on the Alexa skill. We do, however, plan to work on a Google Home action for Joule in the future. Category: KNOWN JOULE ISSUES 1. Click here for a list of known Joule issues Category: JOULE TOP BUTTON 1.
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Same goes for the pot—leave enough room for water to circulate all around the food you’re cooking. If there are lots of bags jammed together, the water can’t do its job. 3. Do I need to get a special kind of pot or pan to cook with Joule? Joule will work with almost any kitchen pot or pan. In fact, you can use Joule in your kitchen sink or in a cooler at a tailgate—anywhere you have access to a standard power outlet.
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our families and friends. Want to learn more? Check out our complete guide to sous vide safety and sustainability. 6. Do I need a vacuum sealer to cook sous vide? “Sous vide” is French for “under vacuum,” but it’s a very confusing name. In fact, you do not need a pricey vacuum sealer—or even an inexpensive countertop one—to successfully cook food at a low temperature in a water bath. To get started with sous vide, regular old ziplockstyle bags will do just fine.