User Instructions

17
Troubleshooting
POSSIBLE PROBLEM EASY SOLUTION
“Low Water Level” error
screen appears
•
Ensure the water level is above the MIN water line.
“No Water Detected” error
screen appears
•
Ensure the impeller and the foot has been inserted correctly and the water
level is above the MIN water line.
“Tilt Alert” error screen
appears
•
Ensure the clamp has been installed correctly and the unit is mounted
upright.
“Move Detected” error
screen appears
•
Ensure the unit has been fitted securely in the clamp and the clamp is
installed against the vessel correctly.
“Impeller Overload” error
screen appears
•
Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot and impeller for any damage
or breakage.
“Unit unplugged mid-
cook…” error screen
appears
•
The unit will return to the original temperature setting, consider if the cook
that was underway is still safe for consumption.
"Fault detected" error
screen appears repeatedly
•
Return the unit to a service centre or service agent for your region.
“High Temperature
Detected” error screen
appears
•
Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line and any scale
build up has been removed. Never wrap over the touchscreen of the unit.
My unit is not heating
•
The unit always runs a 40 second priming cycle before the heater is turned
on, wait until the unit has finished its priming cycle before the heater turns on.
My unit does not get to
temperature
•
The unit has been tested to be able to heat a 45L vessel with a secure lid up
to 90°C (194°F). If using aluminium foil or similar covering, ensure to never
wrap over the touchscreen of the unit.
The temperature on my
unit is fluctuating rapidly
•
Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line.
There is a whirring or
strange noise coming from
my unit
•
Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot for any damage. Inspect the
impeller for damage or breakage.
My bags are sucked up by
the water inlet
•
Secure the bags to the vessel using clips or weights.