User Guide

FAQ’s
Having trouble logging in, can’t nd the email containing your
username and password?
• On the GPS login page select “Forgot Password.”
• Enter the email address that you used when you placed your order and press
“Reset Password”. Your email is also your username.
• Check your email. Follow the instructions to reset your password and login.
How do I track on a mobile device?
Download the BrickHouse Security TrackView app, available for iPhone and Android.
Just visit the App Store or Google Play Store to download the app for free.
When I log in I don’t see my device. Why?
Your device may not have established a GPS connection yet. Make sure to test drive your vehicle after
having the Livewire installed.
If the unit is still not showing on the map after your test drive turn the vehicle on to power the device and
check the LED indicators on the Livewire. When turned on the GPS Light (RED) should begin to ash
followed by the Cell Light (GREEN). The GPS Light will turn solid once a GPS signal is located. The Cell Light
will slow down, but remain ashing once it has connected to the cellular network.
• If no LED lights display on the device, it may not be getting any power. Conrm that the tracker was
wired correctly during installation.
• If the GPS Light continues to ash and does not turn solid your device may be experiencing a problem
connecting to GPS.
 Conrm the tracker was wired correctly during installation.
 Try repositioning the device to see if the current placement is causing the problem. Make sure the
device is facing with the LED lights facing down and with as little metallic obstruction around it as
possible.
• If the Cell Light turns solid, your device may be experiencing a problem connecting to the cellular
network or there may be an issue with the device’s SIM card. Please call our support team so we can
further investigate
If the LED lights are behaving correctly, go for another test drive. If the unit is still not showing on the map
after your test drive, please call or email our tech support team.
How do I update my billing information for service?
Just visit my.brickhousesecurity.com to set up an account or log in to your existing account.
Here you can manage your payment method for your GPS service.
Don’t forget to activate your tracker! Visit activate.brickhousesecurity.com
The activation process may take up to 24 hours to be completed.
Support Questions?
Email: [e-mail]
For additional help and troubleshooting visit: help.brickhousesecurity.com
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