Warranty

the conditions stated in paragraph 2 under this section.
Italia Faucets, Inc.’s obligations under free replacement
parts or products extends only to the cost of the part or
product and does not cover shipping costs.
TO OBTAIN WARRANTY PARTS AND SERVICE
Contact customer service at:
ITALIA FAUCETS, INC.
2505 Anthem Village Drive, Suite E-240
Henderson, NV 89052
877.482.5422
[e-mail]
When requesting warranty replacement parts, you will
need to provide:
• a dated, valid proof of purchase (payment
receipt from an authorized Italia reseller)
• the specifi c part number(s) and/or part
description to be replaced.
In some cases, a) Italia Faucets, Inc. will require a digital
picture of the part or product to verify the defect, or b)
Italia Faucets, Inc. will require delivery of the part or
product for inspection of the defect.
Delivery of warranty replacement parts typically takes
up to 10 business days. In some cases, replacement
parts may not be readily available and may take up to
4-6 weeks for delivery.
When requesting warranty service, you will need to
provide:
• an approved Return Merchandise Authorization
number (RMA) issued by Customer Service
• a dated, valid proof of purchase (payment
receipt from an authorized Italia Faucets, Inc.
reseller)
• a description of the problem
• delivery of the product or defective part to:
ITALIA FAUCETS, INC.
Attn: Technical Support
2505 Anthem Village Drive, Suite E-240
Henderson, NV 89052
Items must be properly and safely packed in such a
manner to prevent damage the part or product during
shipment. For your safety, please ship via insured carrier
which employs package tracking. After warranty service
is completed, any repaired or replacement parts/
products will be return shipped via Standard Ground
service to the customer free of charge. Upgraded
delivery is available for a fee.
Italia Faucets, Inc. will not service received items when:
• The item is inspected and found to be not
covered by owarranty.
• The item is inspected and found to be damaged
during shipment due to lack of proper
packaging.
Return shipment of such products will be at the expense
of the customer. For faucets that are discontinued and
no longer serviceable and/or replaceable, a pro-
rated credit towards a purchase of another similar Italia
Faucets, Inc. brand faucet will be issued.