Operation Manual

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Troubleshooting
If you are still having problems after following the troubleshooting tips in this section, contact
customer support at www.brightsign.biz/support for assistance.
Autoplay and general troubleshooting
AUTOPLAY.MPG does not play automatically
1 Make sure that AUTOPLAY.MPG is spelled correctly.
2 Make sure that AUTORUN.BAS and AUTOPLAY.MPG are both in the root of the CF/SD card.
NOTE: HD2000 1.3 software requires AUTORUN.BAS v1.3x or later, and HD2000 2.x software
requires AUTORUN.BAS v2.x or later.
3 There should only be one autoplay file in the root of the CF/SD card. Make sure that you do
not have an AUTOPLAY.CSV or AUTOPLAY.BSP file in the root of the CF/SD card.
4 Set your PC to show file extensions and make sure that you did not accidentally name the
AUTOPLAY.MPG file AUTOPLAY.MPG.MPG.
5 Use the BrightSign Shell to test video playback (see BrightSign shell for details).
6 See General playback problems for more troubleshooting help.
Autoplay.bmp does not play automatically
Naming your bitmaps AUTOPLAY1.BMP, AUTOPLAY2.BMP, etc is not supported under
AUTORUN.BAS version 1.1 or later. Use a playlist to play images in a loop (see Working with
Playlists for details).