Use and Care Manual

14
Troubleshooting
Problem Solution
The cold water is not cold.
• It takes up to one hour after setup to dispense cold water.
• Make sure the power cord is properly connected to a working outlet.
• Make sure the back of the dispenser is at least 20 cm from a wall and
there is free airflow on all 20 cm sides of the dispenser.
• Make sure green power switch on back of dispenser is On.
• If water still isn’t cold, call customer service at [phone] for
assistance.
The hot water is not hot.
• It takes 15-20 minutes after setup to dispense hot water.
• Make sure the power cord is properly connected to a working outlet.
• Make sure red power switch on back of dispenser is On.
The dispenser is noisy.
• Ensure the dispenser is located on a level surface.
• The heating tube may be generating a slight noise. This is normal.
The machine is not dispensing
water.
• The dispenser has become too cold and the lines are blocked by ice. Turn
the cooling switch o for at least 4 hours to allow the water in the lines to
thaw.
Cleaning and Maintenance
This dispenser runs on a continuous UV cleaning cycle.
It works for 40 minutes (UV icon on the display is on), turns o for 140
minutes, and then cycles back on again as long as the dispenser is
plugged in and on.
Task Frequency Instruction
Sanitizing Every 3 months
Use a disinfectant, purchased separately, following directions
from manufacturer for proper amount to use. Use the
Cleaning the Dispenser directions when sanitizing.
Removing minerals
deposits
Every 6 months
Mix 4 liters water with 200g citric acid crystals, inject into the
machine and make sure the water can flow out of the hot
water tap. Switch on the power and allow it to heat for about
10 minutes. After 30 minutes, drain the liquid and clean it with
water, dispensing two or three times.