Technical information

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Connection help

Don’t know if you’re connecting via router or extender?

• The easiest way is to compare the signal strength displayed on your device with the

extender switched on and off. The extender simply relays the data from your hub/router.

It’s your device that controls which signal it connects to.

Can’t connect extender to router

• If the range lights continue to scroll back and forth for more than 1 minute after

connection attempt. Check your hub/router is switched on and try moving your

extender closer to it.

• If your device often loses internet access and the extender’s Too far or a bit too far light

is on, try moving the extender to another socket.

• If you are trying to use WPS but it doesn’t work (Too far and Too close (red) lights

continue to ﬂash), it may be that it’s incompatible with the WPS function in the extender.

Try switching the extender Off then On and repeat Method 1. If it still fails, follow the

steps in Method 2, to connect without using the WPS button.

• If you’re unable to connect using Method 2, check you have selected the correct

wireless network and you’ve entered the correct wireless key.

Can’t connect to internet

• Check your router is connected to the internet and your wi-ﬁ is working correctly.

Can’t connect your device to wireless

• Make sure your device is correctly set-up to connect to your hub/router before trying

to use the extender.

• Microwaves and some electrical equipment may interfere with the wireless signal.

• Check the lights on your extender and make sure you are in Good range, if not see the

section ‘Move extender to optimum location’.

• Thick/concrete walls and ceilings will affect wireless performance.

All lights are off

• Check the power socket is working and switched on.

• Check the extender is turned on (the On/Off button is on the top).

Light status

Light Status What’s happening

Power On Extender running normally

Off Extender turned off

Red

Flashing

Extender not conﬁgured to connect to hub/router

Go to step

Red/

Blue

Scrolling

Extender connecting to hub/router

If scrolling for more than 1 min, check your hub/

router is switched on and try moving your extender

closer to it

WPS On WPS connection successful (goes off after

30 seconds)

Flashing Authentication in progress or faster ﬂashing

indicates connection error

Off No WPS session in progress

Ofﬁces worldwide

The services described in this publication are subject to availability and may be modiﬁed from time to time.

Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of a contract.

Registered in England No. 1800000.

Designed and produced by The Art & Design Partnership Ltd.

Printed in China / Issue 3 / ADP10-14

Extender default settings

General information

For information on safety instructions,

technical information or setting up the

extender, please see the Frequently

Asked Questions at bt.com/producthelp

Guarantee

Your Dual-Band Wi-Fi Extender 1200 is guaranteed for

a period of 3 years from the date of purchase. Subject

to the terms listed below, the guarantee will provide

for the repair of, or at BT’s or its agent’s discretion, the

option to replace the Dual-Band Wi-Fi Extender 1200

or any component thereof which is identiﬁed as faulty or

below standard, or as a result of inferior workmanship or

materials. Products over 28 days old from the date

of purchase may be replaced with a refurbished or

repaired product.

The conditions of this guarantee are:

• the guarantee shall only apply to defects that

occur within the 3 year guarantee period

• proof of purchase is required

• the equipment is returned to BT or its agent

as instructed.

This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear, neglect,

tampering with the equipment, or any attempt at

adjustment or repair other than through approved agents.

This guarantee does not affect your statutory rights.

To ﬁnd out what to do if your extender is in or

outside of the 3 year guarantee, please see the FAQ

at bt.com/producthelp

Find out more

• If you need more help, go to bt.com/producthelp where you can view

Frequently Asked Questions.

• If you cannot ﬁnd the answer to your problem in the Frequently

Asked Questions, then please call our free Helpline on 0808 100 6116*.

Our dedicated advisors are more likely to be able to help you than the

retailer where you made your purchase.

* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.

Dual-Band Wi-Fi Extender 1200

User Guide

Box contents

Dual-Band Wi-Fi

Extender 1200

Ethernet cable

How to recycle your equipment

The symbol shown here and on the product

means that the product is classed as electrical

or electronic equipment, so DO NOT put it in your

normal rubbish bin.

It’s all part of the Waste Electrical and Electronic Equipment

(WEEE) Directive to recycle products in the best way – to be

kinder to the planet, get rid of dangerous things more safely

and bury less rubbish in the ground.

You should contact your retailer or supplier for advice

on how to dispose of this product in an environmentally

friendly way.

R&TTE Directive & Declaration of Conformity

This equipment complies with the essential requirements

for the Radio Equipment and Telecommunications Terminal

Equipment Directive (1999/5/EC).

For a copy of the Declaration of Conformity

please refer to bt.com/producthelp

This product uses open source codes available

from bt.com/help/gplcode

Turn over for set-upTurn over for set-up

Reset to factory settings

If you need to access advanced settings, have

forgotten your password or if the extender stops

working you can reset it to its factory settings.

1 Make sure the extender is plugged

in and switched on.

2 Press the Reset button for 1 second

to restore factory default settings.

Using the ethernet cable

You can connect an additional device to the ethernet port that will use the wi-ﬁ extension

at the same time as your wireless devices.

Connect your device to the extender’s ethernet port using an ethernet cable.

Reset button

The band switch

This switch sets the frequency band your extender uses to connect to the hub/router.

By default your extender uses the 2.4GHz band for maximum range and compatibility.

If you have a dual-band hub/router (e.g. BT Home Hub 4 or 5), selecting the 5GHz

band may improve performance (speed) as there is less wireless congestion.

To change to the 5GHz band, unplug the

extender, move the band switch to the

5 position and go to step

Method 2 -

Without WPS button.

Selecting the 5GHz band may reduce the range and you

will need to move the extender closer to your hub/router.

2.4GHz

Range

5GHz

Performance

Summary of content (2 pages)

PAGE 1
Turn over for set-up Turn over for set-up Connection help The band switch Don’t know if you’re connecting via router or extender? • The easiest way is to compare the signal strength displayed on your device with the extender switched on and off. The extender simply relays the data from your hub/router. It’s your device that controls which signal it connects to. Can’t connect extender to router • If the range lights continue to scroll back and forth for more than 1 minute after connection attempt.
PAGE 2
1 Connect to your hub/router Method 1 - Using WPS button Method 2 - Without WPS button Connection to your router is very easy if it supports WPS; most recent routers do (e.g. BT Home Hub 3 and later, or any other router that has a WPS button). If your router doesn’t support WPS or this method fails, go to ‘Method 2 - Without WPS button’ opposite. If you don’t have a WPS button on your hub/router, you can set up your extender using the web based set-up with an internet browser.