Designed to block nuisance calls Quick Set-up and User Guide BT6500 Digital Cordless Phone with Answering Machine
Important – please read first • Only use the line cord, power supply and rechargeable batteries supplied with your phone. • Make sure that the power supply is connected to a known working socket. • Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.
Check box contents Menu Telephone line cord (pre-installed) Calls Handset 3 Base Mains power adaptor (item code 066270) 2 x AAA Ni-MH 750 mAh rechargeable batteries (already in handset) Contents for each additional handset (multipacks only) Menu Calls Handset Charger Mains power adaptor (item code 066270) 2 x AAA Ni-MH 750 mAh rechargeable batteries (already in handset) Important Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might no
Quick set-up guide Where to put your phone • Place the base within 3 metres of a mains power socket and 3 metres of a phone socket so the cables will reach. • Make sure it’s at least a metre away from other electrical appliances to avoid interference. 1 Plug in 1. Plug the mains power adaptor into the base, with the cable clipped in the groove provided. 2. Plug the other end of the power adaptor into the wall power socket and switch on.
Quick set-up guide 2 Activate the batteries and follow the Set-up wizard 1. Activate the batteries by pulling the plastic tab away from the back of the handset. Talk/Standby time Under ideal conditions, the handset batteries should give up to 12 hours talk time or 120 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).
Quick set-up guide Battery performance • To keep the batteries in the best condition, leave the handset off the base for a few hours at a time. • Running the batteries right down at least once a week will help them last as long as possible. • After charging your handset for the first time, subsequent charging time for the batteries is approximately 8 hours. • The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time.
Quick set-up set-up guide guide Quick 2. Activate the batteries as explained on page 5. If you set the time and date on the first handset then it will be shared with all other handsets in your multi pack once you activate the batteries. 3. Place the handset on the charger to charge for 24 hours. If you ever need to remove the batteries, simply slide open the battery compartment cover and ease out the batteries.
Quick set-up guide 4 Block nuisance calls Please note, other products connected to the line are not compatible with this feature and will still ring. 1. You must subscribe to a Caller Display service from your network provider for the block nuisance calls feature to work. Charges may apply. Blocked will be displayed with no backlight on the handset when a blocked call is received. The handset or base will not ring. 2. 3. 4. The BT6500 can block calls from certain call types, e.g.
Quick set-up guide ii) To block calls by a specific number, press to highlight By number and press Select. You will enter the block calls list, highlight an Empty slot and select Add. Enter the number you want to block (or you can select Options and select a number from your contacts or calls list) then select Save. For more information and general advice on handling unwanted calls please go to bt.com/unwantedcalls For more information on Call control settings, go to page 27.
In this guide Getting to know your phone Handset buttons...............................14 Voicemail (1571)..............................24 Handset display/display icons............16 Turn the handset ringer on or off........25 Finding your way around your phone.17 Turn Eco mode on or off....................26 Menu map........................................18 Finding handset (paging)..................26 Base.................................................
In this guide Speed dial Play the current outgoing message....43 Save a speed dial entry......................35 Dial a speed dial entry.......................35 Reinstate the pre-recorded outgoing message............................43 Edit a speed dial entry.......................36 Record a memo................................44 Delete a speed dial entry...................36 Answer delay....................................44 Caller Display and the Calls list Caller Display.........................
In this guide Message playback using the base.......51 Delete all old (played) messages........52 Set the base ringtone melody and volume......................................58 Remote access..................................52 Set a PBX access code.......................59 Set the remote access PIN for the first time..........................................53 Change the system PIN.....................59 Reset the handset or base settings.....60 Change the remote access PIN...........
In this guide Text messaging General information Register to the text messaging service.............................67 Safety information............................85 Send a text message.........................68 Environmental..................................86 Receiving text messages....................69 Product disposal instructions.............86 Read messages.................................70 Guarantee........................................
Getting to know your phone Handset buttons Left option button In idle mode, press to enter the main menu. Also use to access sub menus and confirm options shown on the display above the button. Up/Volume From home screen, press to change the ringer volume, see page 56. In talk mode, press to increase the incoming speech volume. In menu mode, press to scroll up through the options. Contacts In idle mode, press to access your stored Contacts.
Getting to know your phone Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. In answer machine mode, deletes the current message playing. OK In idle mode, press to access a highlighted event e.g. missed calls, answer phone messages and text messages on the display. Calls ECO/R (Recall) In idle mode, long press to turn Eco mode on/off, see page 26.
Getting to know your phone Handset display Time Handset name Handset display icons Shows handset battery status. Scrolls when the handset is charging. Empty frame flashes when battery needs recharging. On – missed call(s) in the Calls list*. With number of calls displayed. On – answer machine message(s) received with number of messages displayed. On – text message(s) received with number of messages displayed. On – Eco mode is on. On – answer machine on. Off – answer machine off.
Getting to know your phone Finding your way around your phone Your BT6500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page. When the handset is switched on and at the home screen: 1. Select Menu by pressing the Left option button to open the main menu. 2. Use the or button to scroll through the available menu options. 3. When the menu you want is displayed, select by pressing the Left option button or press . 4.
Getting to know your phone Menu map Answer phone View Messages Messages Outgoing msg Ans. & record Answer only Record memo Answer mode Settings Answer on/off Answer mode Text Alert Ans. & record Answer only Call screening Auto on/of Remote access Call control Incoming Calls (On or Off) (Ans. & Rec or Answer only) On/Off Answer delay (2-9 rings or Time saver) Max.
Getting to know your phone Text Messages Write Message Inbox Drafts Sent folder Templates Settings Speed Dial List 1. 1571 2-9 Empty Calling Features Call Diversion Settings Please Cal.., I’ll be th.., What time.., I’ll call.., Happy Birt..
Base Find VolVol+ Answer on/off Press to ring all registered Decrease the speaker Increase the speaker Press to turn the answer handsets, helpful for finding a volume during playback, volume during playback, machine on or off. missing handset, see page 26. the call screening volume the call screening volume When set to On, the text during idle and the base during idle and the base ‘On’ will light up on Also used during the registration ringer volume. ringer volume. the button. process, see page 74.
Using the phone To switch the handset off 1. Press and hold until the handset turns off. To switch the handset on until the handset turns on. 1. Press and hold Make an external call . 1. Press 2. When you hear the dial tone, enter the number. Preparatory dialling 1. Enter the number first. If you make a mistake select Clear by pressing the Right option button to delete the last digit. to dial. 2. Press End a call . 1.
Using the phone You can also press to switch between calls. Out of range warning When the handset is out of range of the base, the display will show Searching for base…, the backlight will turn up to 100% to indicate the alert message and you will hear a warning tone. After 60 seconds the display will show No base link. Check base. You need to move back within range of the base station. If you move out of range when you’re on a call, you’ll lose your connection.
Using the phone Incoming speech / Handsfree volume During a call, you can adjust the handset incoming speech or loudspeaker volume. There are five levels. The default setting is Level 3. or to increase or decrease the 1. Press volume. The first press will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press. Make a handsfree call twice. is 1. Enter the number then press displayed.
Using the phone Switch to handsfree during a call 1. During a call, press to put the call on the loudspeaker. To switch handsfree off and return the again. call to the earpiece, press Redial Telephone numbers that you have called are saved in the Calls list. There is not a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. To redial a number, see ‘View/dial an entry in the Calls list’ on page 38.
Using the phone Keypad lock To lock the keypad 1. Press and hold for 2 seconds. The handset gives a confirmation tone and Keypad locked is briefly displayed before returning to the idle screen with the icon displayed. To unlock the keypad 1. Press and hold for 2 seconds. The handset gives a confirmation tone and Keypad unlocked is briefly displayed before returning to idle. You can lock the keypad so that it can’t be used accidentally while you’re carrying it around.
Using the phone The default setting is Eco mode Off. If you get an incoming call or text message while you’re paging a handset, the incoming call or message takes priority and paging will stop. Turn Eco mode on or off With Eco mode on, the handset only uses the transmission power it needs to communicate with the base rather than full transmission power all the time. to turn Eco mode on or off. 1. Long press Find handset (Paging) You can ring a handset to help find it. 1. Press on the base.
Call control settings Under the Call control menu are the features Do not disturb, Block Calls and Parental control. Do not disturb allows calls to be received silently with minimal notification. Parental control allows you to control the type of outgoing calls that can be made. You can also assign VIPs in your contacts to whom outgoing calls can still be made even if Parental control is turned on and calls can be received from as normal even if Do not disturb is turned on.
Call control settings You can set Do not disturb to on, off or you can set specific times when the feature is on and off. The default setting is off. When set to On, the idle screen will display DO NOT DISTURB instead of the handset name. Please note, other products connected to the line are not compatible with this feature and will still ring. For more information and general advice on handling unwanted calls please go to bt.
Call control settings i) To block calls by type, when By call type is highlighted, press Select. You can now select Blocked or Allowed for each of the call types by highlighting each one: International, Withheld number, No Caller ID and Payphone and using and , then select Save. ii) To block calls by a specific number, press to highlight By number and press Select. You will enter the block calls list, highlight an Empty slot and select Add.
Call control settings You can set whether calls from VIPs will still be allowed to ring or not when the Do not disturb feature is turned on. The default setting is Allowed. If set to Not Allowed all calls will be presented silently. If set to Allowed Calls from VIPs will ring as normal. If you’ve already added VIPs to your VIP list the list will be displayed when you enter the VIP list menu. You can then select Options to add further VIPs, remove VIPs or assign a VIP ringtone.
Contacts You can store up to 200 entries in your list of contacts. For each contact you can save a home, mobile and work number. Contact entries will automatically be copied to any other handsets you have registered to the base. Any change made on one handset will be updated on all other handsets. The handset will come with some special numbers pre-stored.
Contacts Character map Searching alphabetically You can alpha search for contact names by entering multiple characters, the search will be carried out on the beginning of the name only. e.g. enter Ja and names beginning with these two letters will be filtered. You can then scroll through the filtered list. 1 2 3 4 5 6 7 8 9 0 & .
Contacts Edit a contact 1. From the home screen, press . 2. Press or to scroll to the entry you want to edit and select Options. to highlight Edit contact and 3. Press press Select. 4. Edit the name by pressing or button to move cursor left or right and Clear to delete characters and use the keypad to enter new ones, then press to move the cursor to edit any of the numbers you have stored, using Clear to delete digits and reenter any new ones, then select Save. The display will show Contact saved.
Contacts You can also highlight Clear selection if you want to remove the ticks so the contacts are not marked for deletion anymore. The delete all contacts feature will not delete the special contact entries that are pre-programmed in the contacts list. 3. You can now either: Select which contact(s) to delete by scrolling to highlight the contact and pressing . A tick will mark the contact for deletion. Once all the contacts you want to delete have been marked, select Options.
Speed dial Save a Speed dial entry 1. From the home screen, enter the telephone number you want to store. 2. Then, either: Press and hold the Speed dial button to you want to store the number under. Or, Select Options, scroll to highlight Set speed to the speed dial dial and press Select. Scroll location number you want (1-9) and select Save. The display will show Saved as speed dial x (x being the Speed dial button). Dial a Speed dial entry 1.
Speed dial Edit a Speed dial entry 1. Select Menu, scroll to display Speed Dial List and press Select. or to highlight the entry you want 2. Press to edit and select Options. 3. Edit is highlighted, press Select. 4. Edit the number by selecting Clear to delete digits and then enter any new digits. Select Save. Saved as speed dial x will be displayed. 1. 2. 3. 4. Delete a Speed dial entry Select Menu, scroll to display Speed Dial List and press Select.
Caller Display and the Calls list Caller Display If you’ve subscribed to a Caller Display service, you’ll be able to see your caller’s number on your handset display (provided it’s not withheld) before you answer a call. If your caller’s name is stored in your contacts list and it matches the number calling, you’ll see the caller’s name and where they are calling from (i.e. Home, Mobile or Work) on the display instead.
Caller Display and the Calls list When the list is full and a new call is received/made, the oldest entry will be deleted automatically. The Calls list can hold numbers up to 24 digits and names up to 25 characters. Calls list indicators = outgoing call made = incoming call received = missed call = caller left a voice message When the Calls list is open, press to scroll from the newest call to the oldest, or press to scroll from the oldest call to the newest.
Caller Display and the Calls list To send a text message to the caller, when the entry you want is highlighted, select Options, scroll to Send text , press Select and follow the instructions to send a text as detailed on page 68. To block the number, when the entry you want is to Block highlighted, select Options, scroll number and press Select. If you haven’t set up your access PIN yet, you will be prompted to follow the instructions.
Caller Display and the Calls list If you need to edit the name, press the or button to move the cursor left or right and use Clear to delete unwanted characters then use the keypad to enter new ones. You can replace an existing number if you want to. If you have more than one handset registered to the base, data is synchronised across all handsets. Therefore, if you delete a calls list entry on one handset it will be deleted on all handsets.
Answer machine Your BT6500 can digitally record up to 30 minutes of messages. You can operate your answer machine from: the handset, the base (see page 42) or remotely from any other Touchtone™ telephone (see page 52). If you receive a call from a number you have stored in your Blocked calls list, the caller will not be able to leave an answer phone message. Using the answer machine from the handset Switch the answer machine on or off and set the answer mode 1.
Answer machine Outgoing messages The outgoing message is the message a caller first hears when the answer machine picks up their call. There are two pre-recorded male and female outgoing messages to choose from, one that allows callers to leave a message (Answer & Record) and one that simply answers the call (Answer Only) or you can record your own.
Answer machine Play the current outgoing message 1. Select Menu, Answer Phone is displayed, press Select. 2. Press until Outgoing msg is displayed, press Select. or to highlight the outgoing 3. Press message mode you want: Ans. & record or Answer only and press Select. to highlight Play message and press 4. Press Select to hear the outgoing message. If the current outgoing message being played is your recorded message you can delete it if you want to by selecting Delete.
Answer machine 4. Press to highlight Use default msg and press Select. and then 5. Press or to display On. Scroll use or to display either Female or Male and select Save. Saved will be displayed. You can record a memo message on the answer machine for other users to hear when they listen to messages. You can only record memos using the handset. Memo messages are played back in exactly the same way as normal answer machine messages, see page 47 and 51. 1. 2. 3. 4.
Answer machine Set the answer delay 1. Select Menu, Answer Phone is displayed, press Select. 2. Press until Settings is displayed, press Select. 3. Press to highlight either Ans. & record or Answer only and press Select. 4. Answer delay is displayed, use or to display the number of rings you want (0-9 rings or Time saver) and select Save. Saved will be displayed. 1. 2. 3. 4.
Answer machine When the message alert is set to On, the base will beep at regular intervals. The default setting is On. Set the message alert on or off 1. Select Menu, Answer Phone is displayed, press Select. 2. Press until Settings is displayed, press Select. 3. Press to highlight Ans. & record and press Select. 4. Press to display Message alert and then press or to select On or Off and select Save. Saved will be displayed.
Answer machine Using call screening When the phone rings, wait for the answer machine to take the call. When the caller begins to leave a message, the display will show Screening? If you to take the want to talk to the caller, press call. This will stop the recording if it’s started. Message playback using the handset 1. Highlight the answer phone icon on the home screen and press . 2.
Answer machine New (unplayed) messages are played first (oldest to most recent) and then old (played) messages (oldest to most recent). If the memory is full, the answer phone icon on the home screen will display Full underneath it. You can still enter the answer phone menu and playback your messages, however, you will see a warning message Memory full. No messages can be left before you enter the menu and Memory full will be announced before new or old messages are played back.
Answer machine Delete a message or delete all old (played) messages 1. Select Menu, Answer Phone is displayed, press Select. 2. View Messages will be displayed, press Select. A list of your answer phone messages will be displayed. 3. Select Options and scroll to highlight either Delete message or Delete all old msgs and press Select. 4. A confirmation question will be displayed, select Yes to confirm deletion. 1. 2. 3. 4.
Answer machine ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select. 1. 2. 3. 4. Send a text to a number in the answer phone message list Select Menu, Answer Phone is displayed, press Select. View Messages will be displayed, press Select. Highlight the number you want to save and select Options.
Answer machine Message playback using the base Press . If you have messages they will be played, new (unplayed) messages first followed by old (played) messages. During playback: to stop playback. The base will return Press to idle. to pause and resume playback. Press Press to delete the message being played. Press to skip forward to the start of the next message. to skip back to the start of the current Press message. twice to skip back to the start of the Press previous message.
Answer machine If you don’t press within 3 seconds you will hear, “Messages saved”. Delete all old (played) messages 1. In idle mode, press . The base will announce, “To delete all old messages, press Delete”, press again within 3 seconds to delete all old messages. You will hear, “All old messages deleted.” Remote access With remote access you can operate your answer machine from any Touchtone™ phone, even if you forget to turn on your answer machine before you go out.
Answer machine 1. 2. 3. 4. 5. 6. Change the remote access PIN Select Menu, Answer Phone is displayed, press Select. Press until Settings is displayed, press Select. Press to highlight Remote access and press Select. to highlight Change PIN and press Press Select. You will be reminded that the access PIN is used for both remote access and call control. Enter your old 4 digit PIN and select OK. Enter the new 4 digit PIN, select OK, then enter the new PIN again and select OK.
Answer machine 5. Press or to display On or Off and select Save. Saved will be displayed. If you have turned remote access on you will be asked if you also want to turn the text alert on. Remote Access must first be enabled to allow you to switch on the answer machine remotely. If you forget to switch on your answer machine 1. Call your number from another phone and let it ring. After 20 rings the machine will switch on and answer your call. 2.
Answer machine Operating you answer machine remotely 1. Dial your phone number. 2. When you hear your outgoing message, press and enter your 4 digit remote access PIN. 3. Follow the voice prompts to: Play main Menu Play all messages Skip back during playback Delete a message during playback Skip forward during playback Turn answer machine on Turn answer machine off * If you need some help, call us on 0800 145 6789* or go to bt.
Settings Choose from 20 handset ringtones: 10 polyphonic and 10 standard. The default external ringtone is Melody 1 and the internal ringtone is Melody 2. There are 5 handset ringer volume levels plus Ringer Off. The default setting is Level 3. If you turn the ringer off, the icon will be displayed on the home screen. As a quick way to turn the handset ringer off, press . and hold There are two alert tones: voice message (answer phone) and text message tones.
Settings Turn the handset tones on or off 1. Select Menu, scroll to display Settings and press Select. to 2. Sounds is highlighted, press Select. Press highlight Handset Tones and press Select. 3. Press or to highlight On or Off for Keypad to highlight On or Off for tones and then press Confirmation tones and select Save. Change the handset display contrast 1. Select Menu, scroll to display Settings and press Select. to highlight Display and press Select. 2. Press 3.
Settings The default setting for all call settings is On. If Auto answer is set to On you can answer a call by lifting the handset off the base. If it’s set to Off, you’ll need to lift the handset off the base and then . If Auto end is set to press On you can end a call by placing the handset back in the base. If Auto end is set to Off, to you’ll need to press end the call.
Settings PBX access code If you’re connected to a switchboard, you might need to enter an access code (e.g.9) before each number is dialled. Your BT6500 can store an access code which is automatically dialled before each number. If you wish to revert to not using a PBX access code, you need to go into the PBX code menu and delete all the digits by selecting Clear, then select Save. Set a PBX access code to display Settings and 1. Select Menu, scroll press Select. to highlight Base settings and press 2.
Settings If you reset the handset settings all the handset settings will return to their default settings, e.g. the handset name, ringer melody, all volume levels, display and alarm settings. If you reset the base settings all the base settings will return to their default settings, e.g. the base ringer melody, all volume levels, PBX access codes and answer machine settings. to enter the old (current) 4 digit PIN first and then select OK. Then follow the prompts and enter the new 4 digit PIN). 4.
Settings 1. 2. 3. 4. 5. 6. Clear the handset and base user data Select Menu, scroll to display Settings and press Select. to highlight Reset and press Select. Press Press to highlight Clear user data and press Select. If the current system PIN is not 0000 you will be prompted to enter the PIN then press OK. If it is 0000, you will continue straight to step 5. Delete data on all handsets and base? is displayed, select Yes. Deleting all user data… is displayed.
Clock/Alarm If you didn’t set the time and date when you first set-up your phone then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode. If you have subscribed to a Caller Display service the time and month will be set when you receive your first call but you will still need to set the year. The default time format is 12 hour. You must enter the full date: day, month and year.
Clock/Alarm Set an alarm 1. Select Menu, scroll to display Clock/Alarm and press Select. 2. Alarm is highlighted, press Select. 3. Press or to display the alarm frequency you want: Off, On once, On daily, Mon to Fri or Sat & and enter the alarm time, (you Sun then press will also need to select AM or PM if you have set and to select the 12 hour format), then press melody you want. Select Save.
BT Calling Features You need to subscribe to the specific BT Calling Feature to be able to use some of these services. You might have to pay a fee. For more details on BT’s Calling Features, go to bt.com/callingfeatures, refer to the user guide supplied when you subscribed to the services of your choice or call BT free on 0800 800 150. If you’re not connected to the BT network, some of these features may not be available. Call diversion services might allow other divert options.
BT Calling Features Cancel Ringback 1. Select Menu, scroll to display Calling Features and press Select. to highlight Cancel Ringback press Select. 2. Press 3. The service will be called and the display will show Cancelling. Follow the spoken instructions or listen for confirmation/status. Using Call Waiting 1. Select Menu, scroll to display Calling Features and press Select. until Call Waiting is highlighted, 2. Press press Select. or to highlight either Turn On, Turn 3.
BT Calling Features Reminder call lets you book an alarm call. Like an alarm clock, except it lets you book an alarm call days in advance. Set repeat reminders every day or as a one-off call to remind you of a specific event. Anonymous call reject blocks calls from withheld or anonymous numbers. If a caller withholds their number, they won’t be able to get through to you. For more information and general advice on handling unwanted calls please go to bt.com/unwantedcalls Using Reminder call 1.
Text messaging Your BT6500 can send and receive text messages from participating networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the bt.com website at http://www.bt.com/ terms. There is no subscription charge (other than the subscription to Caller Display). Visit www. bt.com to find out how much it costs to send a text message, the cost will depend on your call package.
Text messaging 2. Press until Settings is highlighted, press Select. 3. Press until Re-register is highlighted, press Select. Re-register to receive text messages is displayed, select Send. A text message containing the word ‘Register’ will be sent to the number 00000 and you will receive a confirmation message in return. The sent and drafts folders are populated on a first in, first out basis.
Text messaging To insert a template, scroll to highlight Insert template and press Select. Scroll to highlight the template you want then select Use. to highlight To delete the message, scroll Delete message and press Select. Delete message? will be displayed select Yes.
Text messaging If the Inbox is full you will see a warning message letting you know that no new text messages can be received until you delete some old messages, select OK to read your messages. Read messages 1. From the alert screen, select Read or from the home screen, highlight the icon then press . 2. A list of your received text messages will be displayed. To read a message, highlight it, then or to scroll through press , you can use the message if necessary. 3.
Text messaging i) To save this as a new contact, highlight New contact and press Select. Highlight the type of number, then press Select. Enter the contact name and select Save. ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select. Delete msgs. Press Select.
Text messaging You can change any of the 5 pre-populated templates to messages of your choice up to a maximum of 32 characters. If you delete all the characters in a template it will be displayed as ‘Empty template’ in the template list. The pre-populated templates are: Please call home I’ll be there at What time will you be home? I’ll call you back Happy Birthday! When a text message is received you will hear an audible alert.
Text messaging Service centre numbers To send and receive text messages you need the telephone number of your network’s text centre. If you accidentally delete the send or receive service centre numbers you will need to re-enter them in order for your text service to work. The send and receive centre numbers are pre-populated for BT’s PSTN text message service but you can change them to another service if you want to.
Using additional handsets You can register up to five GAP compliant handsets to your BT6500 base to extend your phone system without needing to install telephone extension sockets for each new phone. If a handset becomes un-registered it will need to be registered to the base again. Please register this handset will be displayed, select OK then follow the instructions starting from point 4 below. You have 2 minutes to complete the registration process.
Using additional handsets 1. 2. 3. 4. 5. 6. De-register a handset Select Menu, scroll to display Settings and press Select. to highlight Registration and Press press Select. to highlight De-register handset and Press press Select. or to highlight the handset you wish Press to de-register and press Select. If the system PIN is not 0000 then you will be prompted to enter it, then select OK. If it is 0000, you will continue straight to point 6.
Using additional handsets You can also choose All handsets if you want to call all handsets registered to the base. If a handset answers, the handset name will be displayed on your screen. If an external call is received while an internal call attempt is being made, the internal call will be abandoned and all handsets registered to the base will ring and display the external call information. You can also choose All handsets if you want to call all handsets registered to the base.
Using additional handsets 3. When the other handset answers you can announce to the call and then select Transfer or press transfer the call. Hold a 3-way call Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 internal handsets and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by . pressing 1. During a call, select Options. Multi call is highlighted, press Select. 2.
Help Phone doesn’t work • Have you activated the batteries correctly? See page 5. • Check that the mains power is correctly connected. No dial tone or line cord error message displayed on screen • Is the telephone cord plugged into the base and phone wall socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. • • • • Can’t make or receive calls Check that the mains power is correctly connected. The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. • • • • Range icon flashes Make sure the handset is registered to the base, see page 74. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge. You hear the busy tone when you press • Make sure the handset is in range of the base.
Help No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider? See page 37. • The caller may have withheld their number. • Network may not have the callers number information. • An exact name/number match was not found in your contacts. Check that you’ve stored the full STD dialling code. Can’t register a handset to a base • You can register up to five handsets to your BT6500 base and you can register your BT6500 handset to up to four bases.
Help Buzzing noise on my phone or on other electrical equipment nearby • Sometimes other electrical equipment can interfere with your BT6500 if it’s placed too close. We recommend that you place your BT6500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference. Customer Helpline If you’re still having problems, call us on 0800 145 6789* or go to bt.com/producthelp General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152.
Help • There might be a fault on the line. Check your telephone line is working properly. • You might have deleted the server number in error. See page 73 for instructions on how to enter the number. Cannot send text • Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them), see page 73. In order to send and receive text messages you must not withhold your number.
Help I want to use more than one text (SMS) enabled product on my telephone line It is possible to connect more than one SMS product to the same telephone line and for both of them to send and receive Text messages, but you must amend the final digit of both the Send and Receive Service Centre telephone numbers first.
Help Once changed, for the products that you have assigned new send and receive numbers, you need to send a new registration text to the Fixed Line Text Service platform to register the new identity (i.e. send a text to 00000 from the product that you changed the Send & Receive numbers). You can then send and receive text messages from more than one product. Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111.
General information Important This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Replacing the handset batteries After a time, you might find that the handset batteries run out of charge more quickly.
General information • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight.
General information Guarantee Your BT6500 is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT6500 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
General information Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT6500 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
