BT Synergy 5500 User Guide
Welcome to your BT Synergy 5500 Digital Cordless Telephone Answering Machine • Display with blue backlight. • 250 Name and number phonebook. • Copy phonebook entries between other handsets or your mobile phone SIM card. • Answering machine with up to 12 minutes digital recording time. • Send and receive text messages.1 • Caller Display shows you who’s calling and see details of the last 30 callers in a Calls list.2 • Register up to 5 handsets to a single base.
This User Guide provides you with all the information you need to get the most from your phone. Got everything? • BT Synergy 5500 base • BT Synergy 5500 handset Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com.
In this guide Getting started Location...........................................................................7 Setting up........................................................................7 Setting up for multiple packs.............................................8 Date and time...................................................................9 Replacing the battery compartment cover..........................9 Getting to know your phone Handset buttons...........................................
In this guide Agenda Add a new event.............................................................32 Switch off agenda ring....................................................32 Show agenda details.......................................................33 Edit agenda....................................................................33 Send agenda as a text message........................................34 Delete agenda................................................................34 Delete all agendas.....
In this guide Help........................................................................... 59 General information Safety information..........................................................65 Cleaning.........................................................................65 Environmental................................................................65 Product disposal instructions ..........................................66 Guarantee................................................................
Getting started Location You need to place your BT Synergy base within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Synergy works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal. Setting up Connect the base 1.
Getting started Battery low warning icon flashes in the external display If the you will need to recharge the handset before you can use it again. During charging, the the display. icon will scroll in Battery performance In ideal conditions, fully charged batteries should give about 10 hours talk time or 100 hours standby time on a single charge. Note that new batteries do not reach full capacity until they have been in normal use for several days.
Getting started 2. Activate the batteries as described previously above. 3. Place the handset on the charger to charge for at least 24 hours. When the handset is fully charged the icon will indicate that it is fully charged. Your BT Synergy 5500 is ready for use. Date and time Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically for all handsets when you receive your first call.
Getting to know your phone Handset buttons Redial/Up In standby, press to open and scroll through the Redial list, page 18. In talk mode, press to increase volume. In menu mode, press to scroll through the options. When storing an entry in the phonebook, press and hold to enter a Pause, page 67. Option button (left) Press to open the Menu. Press to select options displayed on screen. Talk/Handsfree In standby mode, press to make and receive calls, page 16.
Getting to know your phone Standby screen Charger Range indicator Flashes when out of range or not registered Battery status Scrolls when charging SYNERGY 1 MENU Handset number NAMES Handset name Display icons Displayed in standby mode to indicate handset is in range of the base. Flashes if you move out of range. Shows handset battery status. Scrolls when the handset is charging. Displayed in handsfree talk mode. Answering machine is On. An alarm is set. The keypad is locked.
Getting to know your phone Message counter LED Indicates number of messages and shows status of answer machine. Base Power / In use light (green) On=power on. SIM Card slot See page 22. Flashes=base in use. Battery charging light (red) On=handset charging on base. Delete Press once to delete the current message. Stop Stop play back. At the end of all message play back, press once within 8 seconds to delete all messages.
Getting to know your phone Navigating the menus Option buttons Your BT Synergy 5500 has an easy to use menu system. Press to select the option displayed on the screen. Options Each menu has a list of options, which you can see on the menu map on the following page. MENU When the handset is switched on and in standby: NAMES 1. Press Menu to open the main menu. 2. Then use or buttons to scroll through the available options. 3.
Getting to know your phone Menu map Text messaging Write Message Inbox Drafts Outbox Templates Delete Messages Text Settings Answer machine Play Play All Answer On/Off Record Memo Outgoing Message Delete Messages Answer Settings Calls Lists Missed Calls Received Calls Dialled Calls Delete calls Agenda ADD EVENT The following options will only be displayed once an event has been stored: Add event Show Details Edit Event Send as a Text Delete Event Delete All Events Character map Button Lowercase
Getting to know your phone Clock & Alarm Date & Time Alarm Time Format Settings Set Handset Ringtone Ringer Volume Receiver Volume Handset Name LANGUAGE SCREENSAVER Light Timeout Auto Talk Key Beep PABX Access Code Set Base Ringtone Ringer Volume Dialling Mode Ring Priority Recall Mode First Ring System PIN Master Reset Registration Register Handset Select Base De-register Names menu From menu in standby: Search Add Entry Copy Phonebook Dialling Codes Memory Status Delete Phonebook Press Press Names d
Using the phone When you make a call, the green In Use light on the base flashes. Call timer Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call. During a call, you can open the phonebook by pressing Names. Out of range warning When the handset moves out of range of the base, the screen shows Searching… the flashes and the handset gives a warning beep.
Using the phone Adjust the earpiece /receiver volume 1. During a call, press the level. or There are 8 volume settings, the default setting is level 1. to increase the volume. The display shows Secrecy 1. During a call, press Secrecy. The display shows Secrecy On and your caller cannot hear you. Secrecy During a call, you can use the secrecy function to talk to someone nearby without your caller hearing. 2. Press Off to return to your caller. Make a handsfree call 1. Dial the number then press 2.
Using the phone Redial a number from the redial list 1. Press the last number you called is displayed. 2. Press or 3. Press to scroll to the number you want. to dial. Save a number from the redial list to the phonebook Please see page 36 for instructions, “Copy a Calls list number to the phonebook”, and select the Dialled calls option. Delete a redial number/delete all redial Please see page 37 for instructions and select the Dialled Calls option.
Using the phone 250 Name and number phonebook Store a name and number 1. From standby, press Names. The phonebook menu is displayed. 2. Search is highlighted. Scroll to Add Entry and press Select. You can store up to 250 names and numbers in the phonebook. Names can be up to 12 characters long and numbers up to 24 digits. You can also select different ring tones for phonebook entries. When storing a name the first character is upper case and the rest lower case. . To change the case manually, press 3.
Using the phone Search alphabetically Press Edit a name and number 1. Press Or . Press Names. 2. Scroll Search is highlighted. Press Select. The list of entries is displayed. 3. Press Options and scroll Enter the first letter of the name you want. The first name beginning with that letter is displayed. 4. Press Clear to delete characters, use the keypad to enter new ones then press OK. to view any other entries beginning Scroll with that letter. 5.
Using the phone Delete entire phonebook 1. Press Names. 2. Scroll or to Delete Phonebook and press Select. 3. Press Yes to confirm or No to cancel. 4. Press Back to return to the previous menu level. Copy an entry to another handset 1. Press 2. Scroll . or When you have more than one handset registered to your BT Synergy 5500 base, you can copy entries between handsets. to the entry you want. 3. Press Options and scroll to Copy Entry and press Select. 4. To Handset is displayed. Press Select. 5.
Using the phone Important Make sure your numbers are stored on the SIM card and not just on the mobile itself, otherwise copying will not work. While SIM copying is taking place do not replace the handset on the base as this will stop the transfer. However, if an incoming call is received, the copying process is cancelled so that the call can be taken. The PIN number will be displayed as asterisks for security reasons.
Using the phone Change the dialling code 1. Press Names. 2. Scroll to Dialling Codes and press Select. 3. Scroll to the part of the dialling code you need to change, International, Country or Local and press Select. 4. Enter the new code and press Save. 5. Press Back to return to the previous menu level. Local code The Dialling Codes function automatically converts SIM entries beginning with international dialling codes to the local code.
Handset settings You can set different ringtones for external calls and internal calls. Handset ringtone Select from 20 handset ringtones. 1. Press Menu, scroll You will hear a sample ring for each one you highlight (if the ringer is not switched off). to Settings and press Select. 2. Set Handset is highlighted. Press Select. 3. Ringtone is highlighted. Press Select. 4. Press or to highlight External Call or Internal Calls. Press Select to confirm. 5.
Handset settings Handset name 1. Press Menu, scroll to Settings and press Select. 2. Set Handset is highlighted. Press Select. 3. Scroll If you are using more than one handset with your BT Synergy base, you can give each handset a personalised name to easily distinguish between the handsets. A name can be up to 10 characters long. to Handset Name and press Select. 4. Use the keypad to enter the name and press Save. 5. Press Back to return to the previous menu level. Display language 1.
Handset settings Auto talk 1. Press Menu, scroll to Settings and press Select. 2. Set Handset is highlighted. Press Select. 3. Scroll to Auto Talk and press Select. 4. Scroll or to On or Off then press Select. 5. Press Back to return to the previous menu level. Key beep 1. Press Menu, scroll to Settings and press Select. 2. Set Handset is highlighted. Press Select. 3. Scroll to Key Beep and press Select. 4. Scroll or to Off or On then press Select. 5.
Base settings Select from 5 base ringtones. Base ringtone 1. Press Menu, scroll 2. Scroll to Settings and press Select. to Set Base and press Select. 3. Ringtone is highlighted. Press Select. 4. Scroll 27 or to highlight the ringtone you want. You will hear a sample ring for each one you highlight (if the ringer is not switched off). 5. Press Select to confirm. 6. Press Back to return to the previous menu level. Base ringer volume 1. Press Menu, scroll to Settings and press Select. 2.
Base settings When you have more than one handset registered to your base, you can set one handset to ring before the other handsets. This allows one handset user to answer all incoming first, like a receptionist. Choose All Handsets if you want all handsets to ring at the same time or Select Handset to nominate a handset to ring two times before the others. The default setting is All Handsets. Ring priority 1. Press Menu, scroll to Settings and press Select. 2. Scroll to Set Base and press Select.
Base settings First ring 1. Press Menu, scroll to Settings and press Select. 2. Scroll to Set Base and press Select. 3. Scroll to First Ring and press Select. 4. Press or to On or Off then press Select to confirm. 5. Press Back to return to the previous menu level. If you have subscribed to your network’s Caller Display service, your BT Synergy does not ring until the caller information has been received and displayed.
Clock & alarm Date & time If you subscribe to your network’s caller display service, the base sets the date and time for all handsets whenever a call is received. You can manually set the time on an individual handset. 1. Press Menu, scroll to Clock & Alarm and press Select. 2. Date & Time is highlighted, press Select. 3. Enter the date using the format DD/MM/YY and press Save. You can set the time to either 12 or 24 hour format, see page 31. 4. Enter the time and press Save. 5.
Clock & alarm Set the time format to 12 or 24 hour setting. Time format Set the time format to 12 or 24 hour setting. 1. Press Menu, scroll to Clock & Alarm and press Select. 2. Scroll to Time Format and press Select. 3. Press or to select 12 Hour or 24 Hour and press Select. 4. Press Back to return to the previous menu level. Switch off alarm ring 1. When the alarm goes off, press Stop. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.
Agenda Use your BT Synergy to remind you of details of up to five events such as birthdays, anniversaries or appointments. The entry can be up to 24 characters long. Add a new event 1. Press Menu, scroll to Agenda and press Select. 2. If no previous event is stored, Add Event is highlighted press Select. Or If events are already stored, they are listed. Press Options. Add Event is highlighted. Press Select. Up to 24 characters can be entered as the subject. 3. Enter the subject and press Save. 4.
Agenda Show agenda details 1. Press Menu, scroll to Agenda and press Select. 2. Stored events are displayed. If required, scroll press Options. to the event you want and 3. Scroll to Show Details and press Select. The description, date and time of the reminder are displayed. 4. Press Back to return to the previous menu level. Edit agenda 1. Press Menu, scroll to Agenda and press Select. 2. Stored events are displayed. If required, scroll press Options. 3.
Agenda Send agenda as a text message 1. Press Menu, scroll to Agenda and press Select. 2. Stored events are displayed. Scroll press Options. 3. Scroll to the event you want and to Send as a Text and press Select. 4. The event is displayed. Press Options to select Send option and enter a destination number. Delete agenda 1. Press Menu, scroll to Agenda and press Select. 2. Stored events are displayed. Scroll press Options. 3. Scroll to the event you want and to Delete Event and press Select.
Calls lists 35 Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call. If your caller’s name and number are stored in the phonebook and a name/ number match is found, you will see the caller’s name on the display instead. Calls lists Each handset can hold details of up to 30 answered or unanswered calls and 20 dialled calls.
Calls list New calls in the calls list have a large dot next to them to indicate that they haven’t been viewed yet. View and dial from a Calls list 1. Press Menu, scroll to Calls Lists and press Select. Missed Calls is highlighted. Scroll or to choose Missed Calls, Received Calls or Dialled Calls. 2. Press Select. You can now scroll or through the list. 3. Press Options. Show Details is highlighted. and buttons to toggle between Use the showing the number or the number plus the time and date. 4.
Calls list 3. Scroll to Send Message. Press Select. 4. Write the message then press Options. 5. Send is highlighted. Then press Select. (You can save, insert a symbol, emoticon or template). 6. The number is pre-entered on the Send to screen, press Send to send the message. 7. Press Back to return to the previous menu level. Delete an entry 1. Press Menu, scroll to Calls Lists then press Select. Missed Calls is highlighted. If required, scroll or to Received or Dialled Calls then press Select. 2.
Call Waiting You must subscribe to your network’s Caller Display service for Call Waiting to work. A quarterly fee may be payable. See page 40 for instructions on how to switch your Call Waiting service on or off. Call Waiting 1. During a call, you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook. If these are not available, the display shows Call Waiting. 2.
BT Services 39 By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features. Up to 22 entries are available in the Useful Numbers directory. The spare entries can be handy for storing important services such as the number of your Doctor or Dentist.
BT Services Call Divert on/off/check If you use this feature you will pay for the cost of the diverted call. Call Divert will divert all incoming calls to another number of your choice. 1. Press Menu then scroll 2. Scroll to Network Services and press Select. to Divert on, Divert off or Divert check. Press Options. 3. Show Details is highlighted. Press Select. 4. Press Dial to call. Follow the spoken instruction, or listen for confirmation/ status of your instructions.
BT Services Dial a stored entry 1. Press Menu then scroll 2. Scroll to Network Services and press Select. to the entry you want and press Options. 3. Show Details is highlighted. Press Select. 4. Press Dial to dial the number. 5. Press Back to return to the previous menu level. Delete an entry 1. Press Menu then scroll to Network Services and press Select. 2. Scroll to the entry you want and press Options. 3. Scroll to Delete Entry and press Select. 4. Press Yes to confirm or No to cancel. 5.
Answering machine Your BT Synergy can digitally record up to 12 minutes of messages or up to 59 messages. Each message can last up to a maximum of 3 minutes. As well as recording incoming messages, you can record memos for other users. You can operate your answering machine from: • the handset or the base. • remotely, from any other Touchtone™ telephone, see page 47. Your BT Synergy comes with two pre-recorded outgoing messages, Answer and Record or Answer Only, but if you wish you can record your own.
Answering machine Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call. There are 2 pre-recorded outgoing messages to choose from (see note right) or you can record your own. You can only record your outgoing message using the handset.
Answering machine Check or delete your outgoing message Deleting a personal outgoing message automatically reinstates the pre-recorded outgoing message. You cannot delete a pre-recorded message. 1. Press Menu, scroll to Answer Machine and press Select. 2. Scroll to Outgoing Message and press Select. 3. Scroll to Play and press Select. 4. Scroll or press Select. 5. Press to Answer & Record or Answer Only and to Personal OGM and press Select. 6. The message is played.
Answering machine Record a memo 1. Press Menu, scroll 2. Scroll to Answer Machine and press Select. Memos can only be recorded via the handset. to Record Memo and press Select. 3. The display shows Please speak after the tone. 4. After you hear the tone, speak your memo then press Save to end recording. 5. Your memo is played back. If you want to delete it, press Delete during playback. If you press Save or wait for the message to play back, it will be saved. 6.
Answering machine to pause and resume playback. to stop playback adjust the speaker volume or during playback At the end of playback press and hold to delete all old messages. Message playback via the handset Each message is played back with day and time of the call announced as well as the caller’s number (if available) and name if stored in the phonebook. When a memo is played back, the caller’s name and number is displayed if available.
Answering machine Remote access You can operate your answering machine from any Touchtone™ phone by calling your BT Synergy 5500 and entering a 4 digit security code. Switch remote access PIN On or Off. 1. Press Menu, scroll to Answer Machine and press Select. 2. Scroll to Answer Settings and press Select. 3. Scroll or to Remote Access and press Select. 4. Scroll or to highlight On or Off and press Select.
Answering machine Time saver When you ring in to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any new messages, it will answer after 6 rings. This means you can hang up after 3 rings knowing you have no new messages, saving you time and the cost of the call. You cannot use this feature if you have BT Answer 1571 or Call Minder active as the call will be intercepted before the 20 rings.
Text messaging Welcome to the BT text messaging service on your BT Synergy. Your BT Synergy can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.
Text messaging Symbols Send is highlighted Or scroll Emoticons Do you have two text phone bases connected to the same phone line? If you have two text phone base stations plugged into one line, you are likely to experience problems receiving text messages. Normally, only one SMS enabled base unit (DECT or cordless) can be plugged into any line. If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations.
Text messaging Read a new message 1. The Inbox is opened and the list of messages displayed. If you press Back the message is stored in the Inbox for reading later. 2. In the Inbox scroll (to more recent messages) or messages) through the list of messages. (to earlier list of to return to standby. When you see the new message alert, if you press Back the message is stored in your Inbox so you can read it later. 1. Press menu, TEXT MESSAGING is displayed.
Text messaging Use Number To call the sender, press Select. The display shows Call. Press Select to call the sender OR to save the number, scroll to Save and press Select. Enter a name and press OK, edit the number if required then press Save. Scroll or to the ringtone and press Select. The number is saved in the phonebook. Delete Press Select. Press Yes to confirm or No to cancel. Edit or send texts in the Drafts box 1. To open the Drafts box, press Menu, Text Messaging is displayed. Press Select.
Text messaging 5. When sending a message, the display shows Sending Message then Message Sent. Forward or delete texts in the Outbox 1. To open the Outbox box, press Menu, Text Messaging is displayed. Press Select. Scroll to Outbox and press Select. 2. Scroll Scroll or or to the message you want and press Read through the message. 3. Press Options and scroll or to: Forward Press Select. The message is displayed. Press Options. Display highlights Send.
Text messaging Selecting All messages will delete all messages stored in your Inbox, Outbox and Drafts box. Deleting texts 1. Press Menu, Text Messaging is displayed. Press Select scroll Delete Messages and press Select. 2. Scroll or press Select. to to Inbox, Drafts, Outbox or All Messages and 3. Press Yes to confirm or No to cancel. 4. Press Back to return to standby.
Text messaging Set send centre 1. Press Menu, Text Messaging is displayed. Press Select. Scroll to Text Settings and press Select. or 2. Service Centres is highlighted press Select. 3. Press Select again to choose Set Send Centre. 4. Scroll or to Receive Centre 1 or Receive Centre 2 or Send Centre 1 or Send Centre 2 and press Select. 5. Press Back to return to the previous menu level. Message alert tone 1. Press Menu, Text Messaging is displayed. Press Select. Scroll Text Settings and press Select. 2.
Using additional handsets You can use up to five BT Synergy additional handsets with your BT Synergy 5500 base to extend your phone system without needing to install extension sockets for each new phone. Your BT Synergy 5500 handset can also be registered to up to 3 other bases. You can then select the base you would prefer to use. If you have purchased a BT Synergy 5500 multiple pack any additional handsets come pre-registered to the base.
Using additional handsets Select a base If your BT Synergy handset is registered to more than one base, you can select which base to use. 1. Press Menu, scroll 2. Scroll or to Registration and press Select. to Select Base and press Select. 3. All base numbers are displayed. (In use) is added to bases where the handset was previously registered to. Scroll or to the base you want and press Select. 4. Display shows Searching Base…. then the standby display for that base. De-register a handset 1.
Using additional handsets Handset external display When an internal call is received, the display shows Internal Call Handset X (where X is the calling handset) and the handset number. Internal calls Call another handset If you have more than one handset registered to the base, you can make internal calls between two handsets. 1. Press then the number (1-5) of the handset you want to call. 2. Press OK to dial.
Help Phone does not work • Have you installed the batteries correctly? • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the mains power is correctly connected to the base and to the handset charger(s). • Only use the telephone cord supplied with the phone. Cannot dial out or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries. icon flashes • Is the handset registered correctly to the base, see page 56. • Check that the mains power is correctly connected. • Check that the handset is within range of the base. • The batteries are low, place the handset on the base/charger to recharge. icon not scrolling • Try cleaning the charging contacts. • Check that the mains power is correctly connected.
Help No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 35. • The caller may have withheld their number. • An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code. Cannot register a handset to a base • You can register a total of 5 handsets to your BT Synergy 5500 base and you can register your BT Synergy 5500 handset to up to 4 bases.
Help Possible problems with text messaging You must subscribe to your network provider’s Caller Display service for text messaging to work and you must not withhold your number. Your network provider may charge you for these services. Please note some other network provider lines may not be compatible with this text messaging service. Text messages cannot be sent and screen displays Message Sending Failed • The base station power supply or telephone line cord might not be properly connected.
Help Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111 • This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Help 3. Use the keypad to type in the following commands (depending upon what you want to do): Opt out from receiving voice text messages. Turns off the opt out option. Turns on permanent voice text message delivery to your phone. All incoming text is delivered as voice text. Turns off permanent voice text message delivery. 4. Press Options. Display highlights Send. 5. Enter the number 00000 then press Send.
General information IMPORTANT 65 • Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. This equipment is not designed for making emergency telephone call It is recommended that you place your product at least one metre when the power fails. Alternative arrangements should be made for away from such appliances to minimise any risk of interference. access to emergency services. • Never dispose of batteries in a fire.
General information Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
General information Returning your phone Declaration of Conformance If the Helpline is unable to remedy your problem they will ask you to Hereby, Suncorp Technologies declares that this BT Synergy 5500 return the product. Where possible, pack the product in its original is in compliance with the essential requirements and other relevant packaging. Please remember to include all parts, including the line provisions of Directive 1999/5/EC. cords, power supply units and the original batteries.
BT & Working together, supporting energy saving products BT & British Gas have joined forces to help our customers find new ways to save energy around the home, so we can all do our bit for the environment & save money too! Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
